Project Marketing

S. Vikas Singh

***/*, ** ********* ****, Safdarjung Enclave,

New Delhi - 110029

Email ID – *.*****.*****@****.***

Contact no. - 783-***-****

Career Objective

Seeking a position that offers meaningful challenges and productive engagements where my skills and knowledge can significantly contribute to the success of the organization.

STRENGTHS AND INTER PERSONAL SKILLS

Good communication skills

Strong in multi tasking and analytical skills while providing premium service to the customer

I thrive and adapt in a collaborative arena and am able to perform under pressure

Being a team player is definitely one of my strengths

EDUCATIONAL QUALIFICATION

Year

Degree

Institution

Major

2004

10th Standard

K.V Dehu Road Pune

2006

12th Standard

K V Kolkata

Commerce

2009

B.Com

St.Xaviers College Kolkata

Commerce With Marketing

2011

MBA

IILM,New Delhi

Marketing And International Business

2015- Currently pursuing SAS course

WORK EXPERIENCE

Company: Corporate Executive Board Private Ltd India

Designation: Data&Tools Operations Specialist

Duration: 6 Months

Job responsibilities :-

1.Metrics and Reporting- Drive or support leveraging aggregate data from FMD tool and PRED tool to feed research streams and/or ongoing marketing efforts as appropriate/requested.

2.Project Execution-Project Management & Strategy, Process Optimization & Quality Control. - Support as needed the update and /or introduction of effective marketing materials and revenue/advisory training resources for FMDs and PRED. Support documentation of key team processes and creation of needed materials/templates/guides by the end of 2015 and Support introduction or updates to existing quality control checklists for FMDs and PRED, as relates to survey builds, launches, and reports/appendices, by early Q3 2015.

3.Member Impact- Product Utilization, Product Innovation & Product Delivery. – Achieve targets by using support tools and generating and quality checking reports.

Company: American Express Banking Corp., Gurgaon

Designation: Master Business Analyst – Corporate New Accounts

Duration: 1 year, 8 months

Job responsibilities :-

Timely And Error Free Processing Of All Corporate Card Applications By Ensuring Complete Analysis Of Available Data On Profile

Verification Inputs, Credit Bureau Inputs and Internal Policies.

Analyze The Financial Statements Of A Company For Issuance Of Corporate Cards.

Meet Key Performance Indicators And Sla For Card Approval

Support Corporate Sales Team With Operational Issues.

Adhere to the Underwriting and processing Standards as Defined by the Bank, Quality and Compliance Guidelines.

Assist Audit, Internal And Compliance Functions At Times Of Audits To Ensure All Control Issues Are Identified And Addressed.

Provide Ongoing Feedback To The Data Capturing Vendor And Verification Unit Within The Team To Ensure Quality Standards Are Met.

Support All Other Day-To-Day New A/C Processes, Mis, Filing, Tracking of Applications and All New Initiatives Handling the E Mail Process & incomplete applications process In a Seamless Manner & Liasioning with Linkages/ Customers To Meet The Customer Group's Demand with Effective Communication.

Support The In-House Verification Process. Initiate Process Improvements By Identifying Service Delivery Gaps And Offering Solutions For The Same And Maximizing First Contact Resolution.

Company: American Express Banking Corp., Gurgaon

Designation: Risk Analyst for Travelers Check Service Center

Duration: .2 Years

Job responsibilities :-

Handling and analyzing lost/stolen & redemption claims of Travelers’ Cheques for India and Area Countries.

Training and guiding new trainees on the process

Conducting verifications and investigations on refund claims which facilitate effective claim decisioning.

Liasioning with Sydney counterparts for deferred claims decisioning.

Processing Voucher Cheque and Financial Service Agency for the approved claims.

Handling encashment calls from merchants and banks related to TC acceptance.

Providing rapid resolution to escalated customer complaints.

Preparing the MIS of Claims Transferred to Sydney Team with a comparative analysis of previous year’s data.

Preparing the MIS of High Value Transactions for Claims, Refunds and Encashment.

Preparing the comparative MIS.

Preparing monthly report for the entire team

Preparing the comparative summary of File Review Evaluation Scores of CSR’s along with the key learnings.

REWARDS & RECOGNITION

Started with American Express on a contract basis from May 16 2011 till Nov 16 2011 but due to outstanding performance the contract was terminated on Oct and made a permanent employee

Customer appreciation letter

Identified Fraud for a platinum application. Applicant was involved in a CBI arrest.

PROJECTS UNDERTAKEN

The following projects below were undertaken as part of my MBA studies

Understanding Big Mac market scenario across the world in Mc Donalds as a part of international business project.

Rural marketing project – a video conversation with team leader of veda foundation

Case study on marketing and advertising of aviation industry

Project on sales and distribution of durex condoms

Project on hr policies of beta parker pens

TRAININGS

Worked with Cardinal Health in the Marketing Department in Chandigarh during my graduation

Marketing and Administration training – Scholastic India Pvt. Ltd.

Worked as instructor in computer training for rural youth in Nari Seva Mandal an NGO.

Worked as junior supervisor in sanitation workshop sponsored by Imphal Municipal Council conducted by WAPDA(Women’s Association for Participatory Development and Advancement) also an NGO.

Activities And Hobbies

Active member of EEAT team at American Express.

Won Mr. Holi during Holi celabrations while at American Express

Love to play the Guitar and have played guitar on several occasions for American Express

My other interest are Photography, Wildlife, Football, Music and Cooking.

PERSONAL INFORMATION

Date of birth: 27/12/1987

Father’s name: Late Lt.Col S. M. Singh

Postal address: 223/3 B6 Extension Park, Safdurjung Enclave, New Delhi-110029

Permanent address: 121 Selimpur Road, Flat# D1 Bhagat Apartments, Kolkata - 700031

Phone no: +91-783*******

Lingustic proficiency: English, Hindi, Manipuri, Bengali

References: available on request

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