Design Project Manager

Professional Objective

An experienced user experience expert seeking an Information Architect or Usability Consultant role.

Professional Accomplishments

* ***** ** ********** ************ user experiences for internal applications, web, and mobile

Taught User Centered design course at George Brown College

6 years of experience in developing prototypes/ wire frames based on User needs for CIBC, Affinity Solutions, MDS, Info Texture Corp and some start ups

Improved the usability of an existing application for MDS technologies and CIBC

Over 6 year of usability consulting experience working with clients that includes Princess Margaret Hospital, CIBC and Bell labs

Technical Skills

Understanding of usability, user-centered design principles, and consumer behavior

•Experienced in Web application analysis, design thinking and Innovation

•Expertise in Prototyping/ wire framing based on user needs

Experienced in writing and presenting technical reports, and business plans

Expertise in running brain storming sessions for gathering requirements

Technology Exposure

Expert Visio and Axure software user with 7 years of experience creating wireframes, workflows/diagrams and flow charts

7 years experience creating use cases (business/system, formal/informal) and scenarios, storyboards

Design skills: prototyping/wire framing, site architecture, sitemaps

Applications: Axure, Visio, PRPC

Programming skills: HTML 5, Java, PRPC UI

EDUCATION

Master of Science, Industrial Engineering (Human factor and Ergonomics) Jan 2007- Aug 2008

University of Toronto

Bachelor of Science, Electrical Engineering Sep 2002- June2006

Queen’s university, Kingston, Ontario

International Study Center (England)

Bachelor of Arts, Economics Sep 2003- June2006

Queen’s University, Kingston, Ontario

Relevant courses

•Leading Organizations Project management

•Statistical analysis using SPSS

•Human centered Design (Usability testing and considering human factors for design)

•PRPC UI design course

WORK EXPERIENCE

Business Analysis and User Architect Consultant, November 2007- Present

Darvish Consulting is a private consulting firm that delivers Usability and IT design services, and other professional services in the software industries for small-to-medium businesses (SME). As the founder and principal, I managed all aspects of the client-business relationship.

Past contracts include a wide variety of responsibilities.

CIBC February 2011 to Present

•Analyze business goals and requirements and translate them into detailed user interface specifications

•Contribute to the creation of documentation and conceptual visualizations to communicate high-level design direction and framework

•Develop Wire Frames using Visio, Axure and PRPC

•Running JAD sessions with Technology and business to define detailed user interface requirements and documentation

•Lead redesign of multi product origination workflow - a $200 million dollar long term project to redesign how clients will experience the opening of any new product with the bank. Identified and analyzed users’ needs to design solutions that meet those needs.

•Defined and implemented a standardized User Experience design process and set of deliverables

Developed user research and usability testing plans, conducted research and testing sessions, and documented results and recommendations;

•Analyzing the system and suggesting improvements

Affinity Solutions Inc. October 2010 – February 2011

•Gathering business and technical requirements

•Develop Wire Frames using Axure

•Create sitemaps, scenarios and story boards

•Owned the user experience process from beginning to end; ensured that features delivered to production follow prototypes and specifications

Info- Texture Corp May 2009-August 2010

•Analyze business goals and requirements and translate them into detailed user interface specifications

•Contribute to the creation of documentation and conceptual visualizations to communicate high-level design direction and framework

•Develop Wire Frames using Visio and Power point

•Run brain storming sessions for requirement gathering

•Owned the user experience process from beginning to end; ensured that features delivered to production follow prototypes and specifications

•Work as a partner with product management to deliver the best features possible to end-users

MDS Analytical Technologies: November 2007-May 2008

•Over see and conduct usability testing on their current software and provided feedback

•Analyze business goals and requirements and translate them into detailed user interface specifications

•Contribute to the creation of documentation and conceptual visualizations to communicate high-level design direction and framework

•Attend daily stand-ups and planning meetings and identify all user experience tasks required for successful product releases

•Present interaction design specification documents to peers as well as business leaders

•Contributing to all phases of UCD, from requirements gathering to design to usability testing

•Work within an Extreme Programming environment as a member of the Customer team

•Interface with many different areas of the organization such as client services and engineering

Princess Margaret hospital January 2007-April 2007

•Designed a database for educational and clinical systems

•Analyze business goals and requirements and translate them into detailed user interface specifications

•Contribute to the creation of documentation and conceptual visualizations to communicate high-level design direction and framework

•Develop Wire Frames using Visio and Power point

•Run brain storming sessions for requirement gathering

User-Centered design course professor September 2009- April 2010

George Brown College, Toronto, ON – Research Commercialization and Innovation program

•Teaching user center design tools and techniques

•Running participatory design projects with student

•Teaching User experience design and usability studies

•User Research and design research

Research Project Manager, Aug 2008 - August 2010

George Brown College, Toronto, ON

•Define project objectives, scope and deliverables

•Project documentation (PM plan, status updates)

•Manage research projects including identifying and forming the research project team, monitoring activities, and hiring project staff

•Develop new research projects

•Financial management of projects

•Reporting (project status, finances, etc. as required)

Sales engineer July 2006 – Dec 2006

GAO TEK Inc.

•Responsible for troubleshooting product and end user problems and Consulting on RFID products

•Developed excellent communication skills through daily interaction with people

Software support analyst May 2005-August 2005

IBM Canada

•Responsible for troubleshooting and work with product and end user problems and programming of support tools in C/C++

•Provide telephone and email support to internal and external customers

•Perform efficient incident management, while maintaining metric quotas

•Learn, understand, maintain and contribute to internal support processes

SELECTED ACTIVITIES / ACHIEVEMENTS

Math/Science Tutor Oct 2001-Sep 2002

Offered 4 hour weekly tutorial service to drop-in students

Canadian Undergraduate Technology Conference (CUTC) Sep 2002 - Sep2006

•Organizer – as part of the PR team, was responsible for creating the Sponsorship Package sent out to potential sponsors during summer 2003.

•Treasurer – keeping track of all expenses and controlling the bank account

ECE club event coordinator Sep 2004 - Apr 2005

•Organizing trips to Montreal and New York city

•Finding events that give the opportunity to do educational and inspirational work

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