Patient Service Coordinator

Delpheny G. Shabazz

*** ******* ***. #**** ****: 240-***-****

Rockville, MD 20847 Home: 240-***-****

***************@*****.***

SUMMARY OF QUALIFICATIONS

Service-oriented professional with strong verbal, written and interpersonal communications skills.

Proven ability to troubleshoot and provide complete solutions.

Experience with prioritizing and executing diverse tasks in a high-pressure environment

Committed to professional and personal excellence.

Strength in obtaining cooperation from a wide variety of sources

Talent for assessing problems, streamlining processes and implementing solutions.

Self-directed and flexible attitude for working in diverse environments

PROFESSIONAL SUMMARY

Primerica Jun. 2014- Present

District Leader/Financial Analysts Rockville, MD

Providing financial services to clients by meeting client’s financial needs. Educating clients on how money works and insuring that they have all the information needed to make sound financial decisions. Manages a team of 20+ people.

Additional responsibilities include:

Customer Service

Maintaining confidentiality of all privileged information

Maintaining and updating clients data base

Preparing outgoing correspondence, including emails, faxes, and memos.

Managing, recruiting and training new team members.

Holy Cross Hospital

Dec. 2008 –Jun. 2010

Patient Registration

Silver Spring, MD

Responsible for obtaining and verifying demographic and financial information for all inpatients and outpatients prior to or during the registration process. Minimizing the financial risk of providing services by assessing the patient’s financial status, verifying and entering accurate patient information into the HBOC (Clinstar) system, obtaining signatures on all required hospital and regulatory forms and obtaining applicable patient payments prior to or at the time services are provided.

Additional responsibilities include:

Maintaining confidentiality of all privileged information

Photocopying, collating, and distributing documents.

Preparing outgoing correspondence, including emails, faxes, and memos

Performing special projects and other duties as assigned

United Healthcare

Feb. 2008 – Jun. 2010

Clinical Administrative Coordinator

Rockville, MD

Providing administrative intake of members and managing the admission/discharge information post-notification, working with hospitals and the clinical team. Managing incoming calls, requests for service from providers/members, providing information on available network services and transferring members as appropriate to clinical staff. Managing the referrals process, processing incoming and outgoing referrals, and prior authorizations. Involves intake, notification and census roles as well. Coordinate work distribution and scheduling for clinical staff. Ordered supplies, handled members/providers complaints. Train new hired staff and provider resources to assist them in their job functions. Conducts staff meeting, manage pre-authorization process, and respond in a timely manner to requesting providers/members. Supports manager in the day to day operations.

Additional responsibilities include:

Maintaining confidentiality of all privileged information

Photocopying, collating, and distributing documents.

Preparing outgoing correspondence, including emails, faxes, and memos

Creating, editing and formatting documents using appropriate word processing, spreadsheet, and presentation, graphics software

Responsible to direct incoming callers appropriately, prevent and/or troubleshoot concerns or issues.

Performing special projects and other duties as assigned

Radiologix

April 2004 – Feb. 2007

Patient Services Coor. / Admin Asst

Rockville, MD

Provided support in scheduling & communicating exam preparation and procedures to patients. Performed pre-registration of patients. Multiple line phone reception. Resolved customer service related inquiries. Coordinated request for patient records, perform general clerical tasks. Managed office supplies and coordinated patient visits to the imaging centers. Trained and supervised new employees.

Additional responsibilities include:

Maintained confidentiality of all privileged information

Scheduled and coordinated team member’s conference registrations, and group meetings.

Created correspondence, reports, minutes, agendas, or memos from drafts, recordings or verbal instruction.

Photocopied, collated, and distributed documents.

Prepared outgoing correspondence, including emails, faxes, and memos

Created, edited and formatted documents using appropriate word processing, spreadsheet, and presentation, graphics software

Processed, documented, and tracked invoices

Obtained Business Office Manager's approval for team expense reports and PTO requests.

Responsible to direct incoming callers appropriately, prevent and/or troubleshoot concerns or issues.

Planned and coordinated internal or external events and/or functions as needed

Performed special projects and other duties as assigned

TECHNICAL SUMMARY

Software:

Microsoft® Internet Explorer 3.0 & higher; Microsoft® Office 95/97/XP/2003; WordPerfect 6.1, Microsoft FrontPage, Microsoft® Access, Meditech

Platforms:

DOS, Windows® 3.x, 9.x, NT 4.0, 2000, XP

Programming Languages:

Microsoft® Visual Basic

Keyboard/Typing:

55 WPM

EDUCATION

Livingstone College

Salisbury, NC

B.S. Computer Information Systems

Sept 1998 - May 2002

Engaged in a broad range of study demonstrating the challenging complexities of CIS Sciences.

State Of Maryland Hagerstown, MD

Life Insurance License July 2014

FINRA Bethesda, MD

Series 6 Investment License May 2015

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