Customer Service Manager

Location:

Malabon, NCR, Philippines

Posted:

October 07, 2015

Contact this candidate

Resume:

Irving Sioson

** *. ****** ******. ******** Phone: +632-*******

Malabon City, Philippines 1480 Philippine Cell: +63-916*******

E-mail: ********@*******.***

Career Overview

HOUSEKEEPING & LAUNDRY MANAGER, LNG PROJECT/ LAUNDRY MANAGER/ASSISTANT HOUSKEEPER / CUSTOMER SERVICE AGENT

Good communication skills - Outstanding Multi-tasking skill - Time management professional

Core Strengths

Being able to think fast and creative whenever issues arise. There are times when your job needs compensating from lack of supplies and man power. That the time when I must think of a way for the operation to go as normal as possible without sacrificing the quality of my work.

I never look at people by the color of their skin, religion, beliefs and language. I get hired to do a task and get everybody to do the same.

Learning is a never ending process; my mind is open to new system. I will always be open to new learning to make the work more efficient and productive.

Being able to provide wise counsel to others; having ways of looking at the world that make sense to me and to other people.

Finishing what I start; persisting in a course of action in spite of obstacles; “getting it out the door”; taking pleasure in completing tasks.

Speaking the truth and more broadly presenting myself and acting in a sincere way; taking responsibility of my feelings and action.

Encouraging a team of which I lead and a part of to get things done; and at the same time maintaining a good relations within the team; organizing team activity and making sure that it happens.

Forgiving those who have done wrong; accepting the short comings of others; giving people second chance; not being vengeful.

Accomplishments

Organizing the storage warehouse for our supplies. Implementing FIFO system.

Ensuring that the warehouse is safe and accessible for my staff and the delivery personnel.

Record amounts of materials or items received or distributed via appropriate computer program.

Personally conducting physical inventory.

Completing requisition forms from other departments chemical and cleaning material request.

Trained laundry and housekeeping system for camp operation. (use of chemicals, chemical information and first aid, dilution of chemicals, proper PPE's to be utilized, chemicals and equipment’s to be used for outbreaks)

Keeping the standard for service for housekeeping (cleaning, disinfection, sanitizing and bed preparation)

Follow defined OHS (Occupational Health & Safety) policies and procedure

Plan and organize work

Carry out measurements and calculations

Read and interpret plans and specifications

Communicate in the work place

Work safely and follow OHS policies and procedures

Operate small plant equipment

Participate in safe work practices.

Competencies

Communication proficiency.

Organizational skills.

Technical capacity.

Thoroughness.

Time Management.

Trained Driver with Philippines and Papua New Guinea driver’s licenses.

Basic Upholstery repair.

Operation and use of high speed sewing machine.

Computer skills i.e.; Microsoft Excel, Word and PowerPoint.

Work Experience

Housekeeping and Laundry Manager, 9 March 2013 – May 8, 2015

Laba Alliance group, Papua New Guinea

EXXonMobil, Esso Highlands Limited

Production Camp EPC 3 – Camp A

Inspect the cleaning and servicing of client assigned areas

Report any needed repairs or discrepancies of accommodations.

Ensure that all client accommodation Attendants have appropriate supplies linens

Assist in the cleaning of guest rooms when necessary

Assist in processing AM PM room status reports

Ensure that the client accommodation Attendants linen cart is neat well organized

Ensure that linen closets on guest room floors are completely stocked

Maintain supply cage stock, neat clean at all times

Ensure check out/vacated rooms are a priority

Ensure safe secure environment

Supervise coordinates activities of workers engaged in receiving, marking, washing, and ironing clothes or linen in laundry

Determine sequence in which flatwork, one-day service and white and colored work are to be scheduled through laundry to provide quick & efficient service to customers to regulate work loads

Inspect articles for defining methods of specific cleaning requirements

Inspect finished laundered articles to make sure conformance to standards

Observe operation of machines equipment to detect possible malfunctions

Investigate resolves customer complaints of unsatisfactory work or bundle shortage

Study literature of launderers and dry cleaners associations, and confers with salespersons to obtain information on new or improved work methods equipment

Perform other duties as described under Supervisor any industry Master Title

Call Center Agent, 09/2012 - 11/2012

NCO Manila 6/F ELJ Communications Center ABS-CBN Compound

Mother Ignacia Ave. Q.C.

Always answers phone in a courteous, professional manner.

Effectively take guests’ orders, ensuring clarity and accuracy.

Handling customer care inquiries such as billing questions, product and service inquiries, and complaint resolution.

Retaining current customers, delivering notifications and conducting market research or satisfaction surveys.

Resolve customer complains via phone, email or social media.

Assist with placing an order, replacement or refund.

Take payment information and other pertinent information such as address and phone numbers.

Suggest solutions when product malfunctions.

Utilize computer to handle high call volume.

Attempt to persuade customer to reconsider cancellation.

Compile reports on overall customer satisfaction.

Handle changes in policies or renewals.

Close out or open call records.

Laundry Supervisor, Fire brigade team leader

21/11/2010 – 2/11/2011

Louis Cruise – Limassol, Cyprus

CF Sharp Management Inc.

MS Thomson Spirit

Tonnage – 33,930

Capacity – 1350

Implemented new processes and systems for improving customer service satisfaction.

Weekly training of old and new employees by providing knowledge of specific work tasks and policies in the department.

Processed daily invoices and billed renewed invoices to guest.

Worked under strict deadlines and responded to service requests and emergency call-outs.

Maintained cleanliness and presentation of stock room and production floor.

Developed reputation as an efficient service provider with high levels of accuracy.

Organized store supply racks by size, style and color to promote visually appealing environment.

Laundry Master (Supervisor), fire brigade team leader

17/11/09 – end of contract

24/12/08 – end of contract

30/11/07 – end of contract

01/12/06 – end of contract

Marina Cruises Company – Nice, France

North Sea Marine Services Corp. V-Ships

MS Adriana III

Tonnage – 4,490

Capacity – 250

Implemented new processes and systems for improving customer service satisfaction.

Weekly training of old and new employees by providing knowledge of specific work tasks and policies in the department.

Processed daily invoices and billed renewed invoices to guest.

Worked under strict deadlines and responded to service requests and emergency call-outs.

Maintained cleanliness and presentation of stock room and production floor.

Developed reputation as an efficient service provider with high levels of accuracy.

Organized store supply racks by size, style and color to promote visually appealing environment.

Laundry Attendant / Tailor- Upholsterer, 02/2001 – 11/2005

Marina Cruises Company - Nice, France

Alliance Maritime Support Services, Inc.

MS Adriana

Tonnage – 4,490

Capacity – 250

Mending of crew, staff and officer damaged uniform.

Making table cloth and table napkins.

Making curtains and skirting for table.

Responsible for the appropriate issuance of uniforms, alterations and mending of uniforms, as well as other cloth materials such as lines, towels, napkins and sheets where necessary.

Additional duties and responsibilities may be assigned as needed.

Utility, 03/2000 - 06/2000

CF Sharp Management Inc.

Scotia Prince (RoRo/Pax) – Boston, Maine, - USA

Crew mess attendant, serving the crew their breakfast lunch and dinner.

Cleaning officer cabin and bringing their uniform for laundry.

Staff mess attendant, serving staffs their breakfast lunch and dinner.

Assisting cabin steward in cleaning the passenger cabins.

Educational Background

1996 International Electronics and Technical Institute Inc. – Caloocan City, Manila Philippines

Vocational Certificate Computer Technician

Computer trouble shooting and operation.

Full understanding of the life cycle of the Microsoft word and Excel operation.

1994 Malabon National High School, Philippines

High school education

1990 Dampalit Elementary School, Philippines

Elementary education

Relevant Document

Philippine Passport, EB5039816 – 29. MAR, 2017

Seaman’s Book, C0714945 – 29, Sept. 2020

Seafarer’s Reg. Cert. No. 0367992-98 – Issued 26, Dec.2002

US VISA, Type: C1 / D, Expiry date: 22 MARCH 2005

UNITED STATES PUBLIC HEALTH, Sharp-Karilagan Training Academy, Inc. - July 6, 1998

BASIC TRAINING, PNTC – Sept 25, 2015

Personal Survival Techniques

Fire Prevention and Fire Fighting

Elementary Fist Aid

Personal Safety and Social Responsibility

PROFICIENCY in SURVIVAL CRAFT and RESCUE BOAT, Philippine Seafarers Training Center

February 11, 1999

CROWD MANAGEMENT, PASSENGER SAFETY and SAFETY TRAINING for PERSONNEL PROVIDING DIRECT SERVICES to PASSENGER in PASSENGER SPACES, Philippine Nautical Training Institute - January 6, 2006

MARITIME SECURITY AWARENESS COURSE for SHIP PERSONNEL, Seatech Maritime Training Center

January 7, 2005

Driver’s License, NO. NO2-94-256784 - EXP. 2012 03 14

Papua New Guinea work permit: 14111391 - Exp. 16-Nov-2017

PNG Driver’s License, No. 2079342 – Exp. 2016 06 21 type F

Social Security No, 33-4430775-4

Safety Champion Program, 12th July 2013

References

Peter Gannon

ExxonMobil Logistics & Infrastructure Advisor.

LNGP Camps

LNGPNG.