Customer Service Representative

LORETHA TAYLOR-CLAY

**** ********* *****, ****** ***** TX 75028

Home: 972-***-**** - Cell: 972-***-**** - ******@*****.***

Summary

Dedicated Professional Client Service Representative motivated to maintain customer satisfaction and contribute to

company success.

Experience

Operations Analyst/Closing Executive Account Representative

June 2000 to July 2012

Settlement Capital Corporation - Dallas, Texas

Responsible for the analysis of the contract files to ensure compliance with underwriting guidelines, Credit

agreements, state transfer statues and special county and insurance company requirements.

Essential Job Functions: Ensure that the contract and the deal complies with the statue that we are applying the

correct laws.

Entering all contract and customer contact data in the contract tracking system.

Order Credit reports, Resolve conflicts evidenced by the NASP fraud database.

Manage File during court order process Prepare and send documents needed by counsel to obtain the court

order; work with legal to ensure The statutory requirements are met; assist legal in monitoring the court order

process and update database accordingly.

Prepare files for final validation/closing to make certain that all required Documents have been received and

reviewed.

Earned the Employee Award for overall outstanding work.].Identified inefficiencies and made recommendations for

process improvements.

Call Center Supervisor

October 1999 to June 2000

Metro One Telecommunications - Dallas, Texas

Revamped the college recruitment program, resulting in a 80% improvement in retrieving calls faster.

Mentored, coached and trained 40 team members.

Reservation Sales Specialists ( Work from Home)

July 2007 to April 2009

Hilton WAH - Dallas, Texas

Provided world class customer service.

Recommended and helped customers select rooms based on their needs.

Informed customers about room options in a friendly and engaging manner.

Education

Leonard Hawes Real Estate School

El Centro Community College Richland Community College - Dallas, Texas

Skills

Customer Service Sales, Operations Analyst, 10-key, Typing (50) WPM, Microsoft Office, Microsoft Excel, Lotus Notes,

Pivotal, Front Desk Receptionist, Alpha & Numeric Data Entry (10-13 keystrokes), Proof Operator, Extraction, Wholesale

& Retail Lockbox, Email, Collections, Client Relations, Telephone Skills, Hotel Booking Reservation, Production

Coordination, Internet, Letters & Memos, Filing, Creative Problem Solving, Critical thinker, Multi-Task, Organizational

Skills, Detail Orientation, Reading Comprehension.

References available upon request

Contact this candidate