Customer Service Microsoft Office

JACQUELINE WONG

* ****** ********, *******, **, L3P 5V2

647-***-**** ********@*******.***

SKILLS

Exceptional leadership skills developed through work experience

Interpersonal and relationship building abilities

Flexible team player that works well in a fast-paced work environment

Excellent communication skills

Superior analytical thinking and problem solving abilities

Proficient using Microsoft Office

EXPERIENCE

Sept 2014 – Present

Sales, Seacret Direct Markham, ON

Ability to work as a team towards the completion of tasks

Hosting events and running WOW parties

Cold calling and approaching warm contact

Proficient on Social Media and Back Office navigation

Sept 2002 – Present

Self Employed, Home Daycare Markham, ON

I am solely responsible for all aspects of my business

Sept 2000 – Sept 2002

Medical Receptionist, Chachet Family Physicians, Markham, ON

Greeting patients

Maintaining the office

Booking follow up and specialist appointments

Phone calls and inquiries

Billing

Ordering office supplies

1991-1995

Wood Wyant, IT Customer Service Scarborough, ON

Developing and Maintaining a centralized customer service program

Training the Customer Service Representatives on the system

Handling Canada wide implantation

Liaising with sales representatives

Reporting to Vice President

1986-1991

IT Customer Service, Livingston-Seaway Midwest Mississauga, ON

Developing and maintaining an online Customer Service program

Implementing and training CSR’s on the new system

Day, Month, and year end reports

Transmitting reports to customers

EDUCATION

May 1990

Masters Computer Science, University of Toronto Toronto, ON

May 1988

BScs, University of Toronto Toronto, ON

June 1984

OSSGHD, Bramalea Secondary School Brampton, ON

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