Sales Customer Service

Location:

Posted:

October 05, 2015

Franklin A. Aramboles

*C Graham Ave. Edison, NJ *8861 732-***-**** ********.************@*****.***

Skills Summary:

•Bilingual in English and Spanish (Verbal and Written)

•Operating systems: Windows 7 and Windows 8

•Softwares: Microsoft Office Suite (Word, PowerPoint, and Excel) and Adobe Audition

•Active Directory, GPOs and DNS

•Networking, subnetting and routing

•Cisco routers and switches

•Software and Hardware setup, troubleshooting, and repair

Education:

Lincoln Technical Institute: Computer and Network Support Technician Program

Completed June 2015, GPA 3.53, Dean’s List, Excellent Attendance

Piscataway Vocational and Technical High School

Received State Certification in Computer Aided Drafting (AutoCAD) June 2014

Technical Internship:

90 hours completed - CGS (Fuji Film) (Edison, NJ)

Technical Phone Representative

•Open claim tickets from stores such as Walmart, Walgreens, Sams Club, CostCo

•Provided customers service throughout the call when opening new requests

•Troubleshot and resolved issues with DX100 printers and VNX-2.0 Kiosk

Experience:

May 2012 April 2015 Uv3 Sunglasses (Sayreville, NJ)

Sales Associate

•Greeted customers as they entered the facility

•Demonstrated sales knowledge and suggested products based on customer needs

•Closed sales and handled monetary transactions

•Received and organized merchandise on display; kept track of inventory

•Deposited money at bank and carried on administrative duties

•Was in charge of opening and closing facility at set hours

October 2014- February 2015 - CHAMPS Sports (Edison, NJ)

Sales Associate

•Established relationships and provided courteous customer service to customers to ensure positive experience

•Demonstrated knowledge of sports equipment and apparel to assist customers locate desired product

•Handled cash register and met sales quotas

•Cleaned and organized merchandise

References Available Upon Request