Customer Service Sales

Katrina Hill

*** ******* *****, ****** ******* TX 76548 254-***-**** *************@*****.***

EDUCATION

BSA A&M University, Killeen, TX JUL 2013 - Current

CERTIFICATE Certified Nurse Assistant, Community Healthcare Training, Austin, TX 1999

DIPLOMA William B. Travis HS, Austin, TX 1995

SKILLS & ABILITIES

5 plus year in business management

4 plus years of customer service work

Personable and articulate professional; displays initiative and is always well-organized

Works well independently and in more of a team environment

PROFESSIONAL EXPERIENCE

SALES ASSOCIATE

Greeted and assisted all customers upon entry to the store

Performed various clerical and administrative functions including ordering and maintaining an inventory of supplies

Collect Cash, checks, or charge payments from customer.

Count cash drawer at beginning and end of shift and prepare for bank deposit

Maintained inventory in supply room, making sure items were properly labeled and stored

Process payments for accounts for electrical and telephone invoices

Perform front end responsibilities such as cashier, returns, and reserve online pick up in store with no impact to the customer experience.

Able to multitask on assorted merchandising and sales responsibilities.

COLLECTIONS CUSTOMER SERVICE REP

Assisted clients with setting up payment plan, if needed to collect.

Applied Company’s credit, collection, and accounting procedures ensuring compliance and recommending changes as needed

Maintained detailed collection and cash management statistics

Personally handled select problem accounts for collection

Researched documentation to resolve and process appropriate forms to facilitate processing of credit memos, debit memos, and customer refunds

Worked closely with sales and support staff as needed to resolve customer disputes and assist in problem solving

EXPERIENCE

Campaign clerk/ Juan Rivera campaign, Killeen, TX/ FEB. 2014 – MAY - 2014

Housekeeping Supervisor/ It’s About Time Cleaning, Killeen, TX/ NOV. 2010 – JAN 2012

Business management/ Guardian Angels, Harker Heights/ AUG. 2011 – Current

Customer Service/ TX Collect, Harker Heights, TX/ JUL. 2005 – MAR, 2008

Customer Service Rep/ Nexxlinx Austin, TX/ Sept. 2014- Jan.2015

Customer Service Rep/ Home Improvement Leads Austin, TX./ Feb. 2015 to present

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