Customer Service Administrative Assistant
Resume:
** ****** ***** ****** ******, New York, ***** 646-***-**** ************@*****.***
VIVIAN ANDERSON
Staten Island, New York, 10306
************@*****.***
WORK
EXPERIENCE
VICTORY STATE BANK, STATEN ISLAND, NY
Branch Manager, Dec 2002 – Jun 2015
Supervised a Branch
Oversaw daily office operations for a staff of 5 employees
Maintained confidentiality of Bank records and client information
Internal Audits
Dealt with client problems and complaints keeping cordial and helpful.
Managed daily operations, dealt with customers and supported and worked with the management to motivate growth.
Answered customer queries in person, by telephone and via e-mail messages.
Anticipated customers' needs and recommended products. CHEMICAL BANK, BROOKLYN, NY
Customer Service Representative, Nov 1986 – Dec 2002
Customer service problem solving performed
Successfully interacted with customers
Composed and drafted all outgoing correspondence and reports for managers
Answered phones and directed calls
New Accounts and cross selling Bank products
SEAMEN'S BANK FOR SAVINGS, NEW YORK, NY
Bank Representative, Nov 1984 – Nov 1986
Met all customer call guidelines including service levels, handle time and productivity.
Solved unresolved customer issues.
Promptly responded to inquiries and requests from prospective customers.
Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
Strong leader of customer support staff.
Investigated and resolved customer inquires and complaints in an empathetic manner.
Loan applications
EDUCATION ADELPHI, BROOKLYN, NY
Completed coursework towards Business Management
Business Management
COLLEGE OF STATEN ISLAND, STATEN ISLAND, NY
Administrative Assistant
SIBOR, STATEN ISLAND, NY
Oct 2002-Nov 2002
Real Estate Salesperson
ADDITIONAL
SKILLS
Exceptional interpersonal communication
Excellent time management skills
Effective problem solver
Adherence to high customer service standards
Customer-focused
Microsoft Outlook, Word and Excel
Works well under pressure
45-50 WPM typing speed
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