Technical Writer

SUMMARY

Experienced in technical writing, developing training material, creating manuals, developing websites, data management, presentations, reports and program/project management as well as managing client and vendor relations in multiple industries.

PROFESSIONAL EXPERIENCE

Freelance Technical Writer 2004-Present

Create technical documents, presentations and web content for any industry or subject including documenting IT security, software, hardware, manufacturing and training.

Hewlett-Packard, Houston, TX. 2015-Present

Contractor – Technical Writing

Develop and post assemble instructions of new products (IT network servers and solutions) on the HP intranet for use by the manufacturing group.

Academy Sports + Outdoors, Houston, TX. 2015

Contractor – Technical Writing

Created corporate IT Governance and Compliance process and procedure documents regarding hardware, software, and security issues to satisfy Sarbanes-Oxley remediation requirements while meeting aggressive deadlines.

Halliburton, Houston, TX. 2014

Contractor – Technical Writing

Developed mechanical test procedure guides and reports regarding manufacturing of oil and gas equipment.

Communicated effectively to gather content by interviewing subject matter experts, engineers and team leaders to complete each project within strict time constraints.

Developed a “closed loop” process to ensure any content changes were applied to all related documentation eliminating unnecessary, costly, repetitive testing.

Created and edited images to embed in various documents to clarify content.

Utilized mechanical drawings, blueprints and schematics to create documents.

BP Exploration and Production, Houston, TX. 2005-2014

Contractor – Technical Support/Writing & Web Development

Created online and hard copy documentation, training materials, presentations and reports to communicate new processes and procedures for hydrocarbon delivery.

Advised the BP Industry and Regulator Compliance subject matter experts in creating and editing eLearning training materials, videos, process and procedure guides involving new industry-wide oil and gas compliance regulation and standards.

Created professional presentations for VPs and Directors for divisional town-halls.

Developed, maintained and managed global intranet websites and SharePoint sites providing data management and document control for 27 BP engineering teams.

Edited technical papers, documents, presentations, and an internal magazine created by numerous divisions regarding oil and gas exploration and production.

Developed user’s guides for proprietary software and operational process manuals to be utilized by BP upstream personnel worldwide.

Created professional brochures, posters, and presentations for international training conferences and workshops reducing external production costs.

Assimilated data to create statistical reports of conference participation and results.

Designed graphics and images used to support the content in many types of documents, manuals and websites.

Coordinated efforts with the publishing company to finalize graphics and layout of manuals for production to be distributed internal to BP worldwide.

Managed multiple projects simultaneously meeting all projected goals creating management and customer satisfaction.

Stewart And Stevenson, Houston, TX. 2005

Contractor – Technical Writing

Created technical manuals for servicing commercial buses, engines and generators.

Remediation of a project to develop four operation and maintenance manuals accomplishing in two months what had not been completed in seven years.

Utilized mechanical drawings, blueprints, schematics and BOM for servicing and manufacturing related documents, manuals and guides.

Hewlett-Packard/Compaq Computer Company, Houston, TX. 1988-2004

Contractor – Technical Writing (2003-2004)

Consulted on HP training programs regarding the development and delivery of the ASE courses for IT Enterprise Solutions certification.

Used schematics, mechanical drawings and network designs to develop test questions and answers for the ASE certification of field representatives and service providers.

Collaborated with engineers and subject matter experts to obtain content and review course materials.

Employed – Program Manager (2000-2003)

Managed relationships with multiple vendors performing technical writing and CD creations.

Developed policy, procedure and training manuals for proprietary software that were distributed to approximately 700 people worldwide.

Reduced the cost of developing technical service documents by 50% per year while increasing the number of technical writers and production.

Coordinated efforts with internal volunteers and external vendors for the production of quarterly service support CDs made available to 5000+ field engineers worldwide.

Supervised 15 technical writers for the creation of 500-700 service documents yearly.

Contractor – Technical Writing (1999-2000)

Consultant for the development and delivery of documentation and presentations.

Researched and developed training materials for educating the 1000+ HP field representatives.

Converted three training manuals from various formats into one HTML Help file using RoboHelp.

Employed – Program Manager (1997-1998)

Developed training presentations, collateral materials, graphics, and different testing methods resulting in sales certifications of 2000+ computer resellers per year.

Supported 12-15 field sales trainers by coordinating the training materials and equipment for classes throughout North America.

Effectively forecasted and managed a $2,000,000 sales curriculum budget.

Reduced the cost of developing and reproducing collateral materials by 50% through consolidating and redesigning sales kits.

Managed relationships with internal and external vendors assuring the delivery of materials and equipment in a timely and effective manner.

Employed – Customer Support/Service Representative (1988-1997)

Provided technical product information to customers and trained co-workers on new product announcements.

Technical Skills – Applications/Software

Productivity – Microsoft Office 2013 Suite, Adobe Acrobat

Collaborative – Microsoft SharePoint (2007), Addept Connect

Web Development – MS FrontPage, Dreamweaver, WebAdvantage, HTML

Multimedia /Graphic – Fireworks, Photoshop, Camtasia Studio, SnagIt

Technical Writing Experience and Expertise

17+ years of technical and non-technical content development in multiple industries

o8+ years in upstream oil and gas

o8 years in computer, software, manufacturing, and mechanical

Multiple types of content creation, graphic development and editing

oProcess, procedure and user guides/manuals

oOperation and maintenance manuals

oInstructional training manuals, courses and CBT

oeLearning scripts and visual aids

oPresentations, brochures, reports, letters, forms and ad hoc documents

oIndustry magazines and white papers

oWeb content design

oConference/workshop documentation and “welcome kits”

oTemplate creation

oGraphic and image creation and editing

Multiple medium

oHard copy

oWeb-based

oDigital

Qualities and skill sets

oStrong verbal and written communication

oAble to interact and communicate with all levels of management

oStrong organizational and time management skills

oWrite and edit complex technical content succinctly and clearly

oLead and manage multiple projects simultaneously

oMeet time-critical deadlines in fast paced environments

oWork independently or with a team

oAbility to learn new software, tools and technology quickly

oHighly computer literate

oStrong documentation revision control

oCapture and manipulate graphics and images

oAble to identify and streamline processes while increasing production and reducing cost

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