Customer Service Quality

CURRICULUM VITAE

Rishi Kapoor

Address: Flat No.21 Bhawna Estate Sikandra, Agra, U.P. (India)

Mobile: +91-989*******. Email: *************@*****.***

Career Objective

Looking for a Reputed and Respective post with the ability to increase the productivity and growth of the company.

Synopsis

More than 12 years of progressive experience managing Production, Production Planning, Quality, Safety and Cost control for a leading shoe manufacturer and export house of Agra (India). Well versed in all aspects of shoe manufacturing from cutting to packing.

An impressive track record of optimizing performance to plan, establishing new control systems, minimizing production losses and reducing downtime, whilst meeting company objectives within set budgets, Health and Safety regulations and Quality Standards.

Now looking forward to make a continued significant contribution with a similar position/position according to my abilities with a reputed and progressive organization.

Areas of Expertise

Production Customer Service Quality Control Team Leadership / Supervision Manpower planning Meeting / Exceeding Targets Staff Training / Development Computer Literacy

Waste Reduction Optimizing Stock Solving Problems Optimizing Output.

WORK EXPERIENCE

Production Manager at Dazzle Exports, Agra, India (July 2004 to 2013)

Key Responsibility Areas

Good knowledge of working on leather shoes in all constructions.

Ensuring achievement of targets in specified parameters.

Streamlining the system and procedures for effective inventory control for ensuring ready availability of materials to meet the production targets.

Responsible for production with output of 800 pairs daily from cutting to packing.

Devising & implementing various devices of effective production planning, material management and delivery mechanism.

Presently dealing more than 20 accounts of foreign and domestic buyers in terms of sample development, order processing, delivery dates and in short overall communication including day to day issues of their concern.

All deliveries of consignments are calculated and advised to customers, issues planning to various production departments and hence in all way solely responsible for deliveries to customers.

Quality Controller at Dazzle Exports, Agra, India (July 2002 to June 2004)

Key Responsibility Areas

Implemented quality management system and enhanced product quality and quantity.

Coordinated with production teams internally for smooth functioning and speedy updating of information from one production area to other.

Estimated type and quantity of materials and labor required for production, construction and other projects.

Co-ordinated and Monitored the movement of parts, supplies and materials within an establishment and ensure that supplies, materials and products are shipped and received on schedule.

Trainee at Gaurav Shoes, Agra, India (July 2001 to June 2002)

Compiled detailed worksheets and specifications from customer orders.

Assisted production supervisors to schedule production runs in a cost and time-efficient manner.

Coordinated regularly with other production clerks, warehouse, production and construction supervisors, purchasing and inventory clerks, to co-ordinate activities between warehouses and production floors or construction sites.

Prepared and maintained various reports on the progress of work, materials used, rates of production and other production information.

EDUCATION

B.Com from RBS College, Agra (1998-2000)

10+2 Commerce from RBS College Agra, India (1996-1997)

PERSONAL VITAE

Date of Birth : December 21, 1979

Passport No : E4345183

Nationality : Indian

Languages Known : English, Hindi and Punjabi

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