Customer Service Manager
Resume:
Heather Poland
Branchburg, NJ 08876
*********@*****.***
SUMMARY OF QUALIFICATIONS
Experience with all aspects of office functions, warehouse work, customer service and computer proficient. Dependable hard worker looking to learn and grow.
SKILLS
Customer Service
Computer Proficient
Office Functions (scheduling, phones)
Medical billing
Inventory Control
Scheduling
Customer Resolutions
EMPLOYMENT
Trucking & Warehousing, Whitehouse Station, NJ 2013 – Present
Admin. Assistant
Front desk, answer phones, emails, faxes.
Excel, word computer work
Entered load sheets from drivers on delivery stops they had. Enter the hours they worked. Check Xata for hours. Keep track of medical cards, registrations, insurance cards.
Make sure all driver paper work is correct and up to date.
United Parcel Service (UPS), Edison, NJ 2007 – 2013
Package Handler
Unload trucks, scan and sort over 5000 packages daily.
Repair and repack opened/damaged packages.
Adecco Staffing Agency, Edison, NJ 2000-2011
Temporary Positions
Risk Enterprise Management (REM) – Processed and initiated claims for customers that lost cars in Hurricane Katrina. Provided follow up on claims for customers.
Prudential – Structured Settlements – Provided ongoing communication and feedback to customers involving structured settlements.
Bank of America –Assisted banking customers on the use of new ATM’s. Demonstrated new ATM features and answer customer questions.
Assisted Adecco with various general office duties, multi phone lines, filing, faxing information, front desk work, second hand to office managers, data entry positions, customer service positions, medical billing and coding, and warehouse work.
Accounts payable/receivable, entered invoices, processed checks coming in.
Heather Poland
Sutton Warehouse, Sayreville, NJ 2000-2003
Assistant Warehouse Manager
Set up deliveries for stores and received and processed orders for pick up.
Supervised six (6) staff to pick/pull orders.
Computerized orders and tracked inventory.
Communicated with trucking companies to set up deliveries and prepared trucks for in- coming orders.
Raritan Bay Federal Credit Union, South Amboy, NJ 2000-2000
Customer Service
Operated phone lines and assisted customers with transfers and check balances.
FedEx, Piscataway, NJ 1999-2000
Customer Service
Operator for the 1800#; set up pickups, ordered supplies and scheduled deliveries.
Tracked all customer orders.
Amboy Aggregates, South Amboy, NJ 1996-1999
Office Manager
Weighed incoming dump trucks and read digital scale.
Tested sand daily for each truck load.
Organized deliveries for drivers and delivered and distributed parts.
Provided general office duties which included multi line phone system, fax, filing, and front desk operations.
Contact this candidate