Customer Service Sales

PAM EBERHARDT

***** **** **** ****** • Fort Myers, Florida 33907

***********@*****.*** • 412-***-****

PROFESSIONAL PROFILE

Customer Service • Human Resources • Operations • Administration

My next employer will benefit from my expansive professional experience, dedication, highly motivated work ethic and continuous desire to excel in all expects of business; including customer service, developing & training employees, implementing new policies & procedures, problem solving, operations management and human resources. I am a self- starter who works well independently as well as being a supportive active team player. I have provided leadership and hands on assistance during new store/office opening and relocations. I have excellent communication skills when working with all levels of senior management and staff. I am strongly committed to the success of the organization I work with.

CORE COMPETINCIES

Customer Service

HR & Operation Functions

Process Improvements

Sales Growth & Profits

Computers/Microsoft Office

Training & Coaching

Vendor Relations

Corporate Communication

Business Strategies

PROFESSIONAL EXPERIENCE

Lee Memorial Health System (September 2011-May 2014)

Office Manager & Administrative Assistant with the Volunteer Resources for HealthPark Medical Center & Golisanio Children’s Hospital of Southwest Florida

Successfully managed the daily operations of the Volunteer Resource office; which supported 1200+ volunteers. Responsible for the entire application process for each volunteer and kept records of their progress monthly, which was entered in the volunteer works program. Instrumental in developing several office procedures & best practices to ensure the office was run efficiently and to support the success of the volunteer program. Managed a professional office environment by focusing on providing excellent customer service and a having can do attitude/approach. Supported and contributed to the hospital committees by being an active member of the Friends Committee, which created & produced fun activities for all employees. I continue to be an active member of the Auxiliary, which raises funds for Lee Memorial Health System a non for profit hospital.

Macy’s/ Kaufmann’s Department Stores (1983-2009)

Served in several positions of increased responsibility for a division of the May Co. with 54 Stores in 4 states, now part of Macy’s incorporated.

PAM EBERHARDT

Area Sales Manager (1983-2000; 2003-2007)

Drove Sales, championed world class Customer Service Scores, and optimized merchandise presentation while owning full responsibility for inventory management, pricing/signing accuracy, leading new account program, and enforcement of all company policies. Tracked daily sales and new account results to challenge zones not

Performing and continue to strengthen those that were. Maintained a high level of operational knowledge of the POS registers and CRT/HR Functions. Built strong department teams of 10 to 40 associates by training, staffing, leading by example and counseling to maximize retention. Entrusted to supervise all store operations

and entire staff of 50 to 300 on nights and weekends. Trained new Area Sales Managers on procedures and job requirements. Cultivated and maintained vendor relationships. To achieve sales plan, communicated daily with corporate office to ensure adequate stock levels and to resolve pricing, signing and UPC issues.

Regional Pricing/Signing Specialist/Auditor (2000-2003)

Ensured pricing & signing accuracy for 54 locations throughout PA, OH, NY and WV as a liaison between stores, corporate senior management and merchants. Complied daily reports tracking stores override progress and conducted/presented in stores audits. Resolved stores pricing & signing issues during store visits. Developed organization polices and best practices to improve scores. Created and presented training for stores personnel; led new manager classes for groups of 20-40. Set up signing for new store openings and store prototypes for corporate visits. Certified with PA State with the Weights and Measures Department and conducted audits regularly.

IAAP Member (2013-2014)

International Association of Administration Professionals: A professional development program which focuses on strengthening personal and professional skills.

EDUCATION

Bradford Business School 1984 – Retail Management

125 W Station Square Dr

Pittsburgh, PA 15219

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