Project Manager Customer Service

ODELIA CASTILLO

*** *. ****** ***** **** U ORANGE, CA 92865 U (818)470-7877U ********@*****.***

WORK EXPERIENCE

MORTGAGE ACCOUNT MANAGER,

DISCOVER HOME LOANS (FORMERLY LENDING TREE) IRVINE, CA.

2/2012 – PRESENT

Process loan files from receipt of application to funding, gathering and reviewing all pertinent information, and providing excellent customer service to home loan borrowers

Communicate with customers to develop strong rapport and relationship that leads to repeat and referral business; provide status updates to identify what documentation remains outstanding to ensure file progress

Review residential loan application file and documentation to verify data is complete and meets standards, including type and amount of mortgage, borrower assets, liabilities, title, escrow, hazard insurance, credit and title supplements, demands for payoffs, flood certs, and verifications of employment

Submit complete files, meeting investor guidelines, to Underwriting department for validation and final approval

Communicate with third party vendors to obtain title commitments, tax certs, surveys and other title documentation

Responsible for remaining in compliance with RESPA and TILA regulations

Utilizing multiple document providers, prepare loan closing documentation and provide a complete closing package for the customer to execute

LOAN MODIFICATION ANALYST/ PROJECT MANAGER

NATIONWIDE LOAN SPECIALISTS, WOODLAND HILLS, CA.

7/2009 – 02/2012

Prequalify and analyze financial documents for loan modification clients

Execute client contracts, and review lender documentation

Implement Net Present Value and qualifying formulas and calculations

Process and submit required documentation packages for lender review

Communicate with borrowers and negotiate with lenders

Manage and train employees and agents

Continuously research and educate team of updated government guidelines

Manage relationships with a network of external sources, including brokers agents and attorneys, and clients.

Regularly update modification tracking system with appropriate information and maintain a record of activities which include financial assessments and lender data

PROJECT MANAGER

TOLL BROTHERS INC., CHATSWORTH / MOORPARK, CA.

7/2003 – 11/2008

Attached Multi-Family 1900-2550 S.F. - 65 Town Homes

Detached Single Family 3600-5800 S.F. - 216 Homes

Responsible for all activities related to a new start-up town house community from trenching stages to closings of escrows

Continuously maintain $10M housing construction budgets, $7.5M site and $2.7M soft budgets and reducing overhead budgets by $300K yearly

Manage weekly status reporting, schedule dependencies & issues/risks

Responsible for maintaining effective working relationships with vendors, various project managers and senior management to communicate project status

Assisted VP with budget/resource planning to ensure all project milestones were met

Proficient in company profitability reporting and cost savings abilities

Oversee and support project team of 10 employees in sales, marketing, land development, accounting, construction and warranty departments

Developed and maintained a detailed project schedule

Responsible to collect data, track project changes and produce updated schedule as agreed with construction management

Compiled executive technical and business PowerPoint presentations

Organize and attend high level executive meetings, record meeting minutes and action items

Create and update home options manual for buyers to increase profitability

EDUCATION

KELLER GRADUATE SCHOOL OF MANAGEMENT, SHERMAN OAKS, CA. 2010

Masters in Business Administration (MBA)

KELLER GRADUATE SCHOOL OF MANAGEMENT, SHERMAN OAKS, CA. 2010

Graduate Certificate in Project Management

CALIFORNIA STATE UNIVERSITY NORTHRIDGE, NORTHRIDGE, CA. 2005

Bachelors of Science in Computer Science

SKILLS SUMMARY

Member of Project Management Institute (PMI) Orange County Chapter

PMP Certification exam is scheuduled to be taken on 11/30/2015

Member of The Society of Women Engineers, CSUN

Proficient in Microsoft Word, Excel, PowerPoint, Visio, Project, and Outlook

Bilingual in English and Hebrew

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