Customer Service Microsoft Office

Location:

Illinois

Posted:

October 01, 2015

Contact this candidate

Resume:

K I M POTTRUF F

Dorchester, ON, N*L *G* H: 519-***-**** C: 519-***-**** ************@***.***

Dedicated and technically skilled Business Professional able to build long-term positive relationships due to over 25 years of experience in business management and administrative support Highlight of Qualifications

Instrumental in the development, design and subsequent implementation of Fabutan’s National Tanning Software (Fabware) designed to link studio locations across Canada and significantly improve the customer experience

22% growth in revenue in first year of business ownership due to effective marketing and promotion along with setting very clear expectations and on-going training and coaching of staff

Average growth of 7% to 8% each year thereafter, consistent with the national average

Nominated for Franchisee of the year in 2013 for providing superior coaching, training and on-going support to staff, colleagues and internal resources across the entire Franchise

Highly proficient in the use of Microsoft Office applications and Simply Accounting and able to quickly adapt to all computer programs and software with confidence

Winner of the Emerald Performance Award with TD Canada Trust for outstanding sales, service and management

Confidently participated in the live national satellite training to roll out the new Financial Associate position for TD Canada Trust after the merge of the two companies Professional Experience

FABUTAN SUNTAN STUDIOS Franchisee, Owner/Operator February, 2005 to Present Franchise Management Responsibilities:

Hired, trained and provided ongoing coaching to internal staff as well as providing ongoing coaching and support to all National franchise locations in support of a strong and positive team atmosphere

Provided exceptional verbal and written communication skills, with close attention to detail and professionalism, in all correspondence with customers, colleagues and suppliers

Maintained studio bookkeeping and record management with proficient use of Simply Accounting and Microsoft Office software tools

Maintained organized filing and record management with the use of Microsoft Office tools and Fabutan software (Fabware)

Gained exceptional time management and problem-prevention/problem solving skills in dealing with computer and equipment breakdowns, customer concerns, staff conflicts and scheduling issues

Consistently managed and operated a positive and welcoming business environment in a high traffic business location resulting in solid growth in customer traffic and revenue TD BANK FINANCIAL GROUP 1994 to 2003

Manager, Financial Services Feb 2002 – July 2003

Effectively hired, trained and coached staff on relationship building, sales revenue and pricing resulting in an 88.8% Customer Service Index poll for our specific branch location

Assisted in the development and presentation of district campaigns and team building initiatives

Participated as a video coach for the ‘Great Sales Conversations’ course in support of the Financial Associates role

Financial Associate Mar 1998 – Feb 2002

Managed a 400 household portfolio and exceeded expectations by building and maintaining strong customer relationships

Participated in the live satellite training for the National rollout of the TD Canada Trust Financial Associates concept

Received the Emerald Performance Award of Excellence for highest annual sales in the GTA West district for fiscal 1999

Personal Banker /Customer Service Officer/Administrative Assistant 1992-1997

Maintained a high level of customer service during a major branch renovation

Provided weekly product knowledge sessions to the entire branch

Served as executive assistant to the management team, handled a busy phone system, functioned as primary liaison to customers and ensured a consistently positive customer experience

Quickly became a trusted assistant to the branch Manager, commercial and personal lending staff and earned a reputation for maintaining a positive attitude and producing high-quality work Education

Effective Supervision

TD Canada Trust Learning & Development Toronto, Ontario 1997-2001

Personal Financial Planning Burlington, Ontario

1994 – 1995

Investment Funds in Canada London, Ontario

1987 – 1988

University of Calgary Calgary, Alberta

Bachelor of Education

Incomplete – financial reasons

1983 – 1986

Sir Winston Churchill Secondary School

High School Diploma Calgary, Alberta