Software Support

DAVID ALDEN

**** ******* ****** 828-***-**** *****.****@*****.***

Hudson, NC

OBJECTIVE:

I am looking for an opportunity for a person with 20+ years of experience making people and technology enjoy working together. I want to use my skills in computer hardware, software, networking, Server, and Office software, to support, improve, install, document and facilitate, process improvement and manage technology to enable business success.

EXPERIENCE:

Contractor - Independant, NC Nov-2014 – Present

Current week to week contract work with three Hickory, NC companies.

oIT support, ADUC, Network, Server, helpdesk and Systems Admin.

Six month contract with AMT Direct. Nov-2014 - June -2015

oAnalyzed, purchased and installed new server, storage and VM environment (Completed). Installed 5 new HP servers, hosting 17 Hyper-V VM servers (6 are clustered SQL servers), and a new NAS (which is using iSCSI to provide storage for the SQL clusters).

oMigration to Office 365 – (Delayed by employer –but project is complete)

oSupported network and local users. Includes managing accounts and Active Directory. Provisioned a new more secure VPN solution for employees

oProvide Networking support for International Project. (IPSEC VPN added.)

Daifuku Webb- Farmington Hills, Michigan (Baggage Handling Systems –software engineering) -2014 -present

Associate Systems Admin

Systems integration and software testing analysis for computer control systems utilized in facilitating airport baggage handling.

Configured, and installed Server and Workstation hardware /software and VM environments using Rockwell Factory Talk and other control software as well as proprietary software /database tools to assist in managing conveyors etc.

Documentation of processes and process improvement are also included in successful resolution for the duties in this job.

Support for Baggage Handling control systems – including remote support (desktops /servers)

Renew installation on three tiers of the Toronto Pearson International Airport baggage systems. Each Tier had new server system and desktops with redundancy provided by Marathon MX software. Completed project on time and within budget.

Truven Health- Ann Arbor, MI Feb 2010 -2014

Senior Technical Analyst

Responsible for desktop support for a user base in excess of 2K users.

Support included system build, hardware /software troubleshooting and install, network support, and process control.

Supported Remote users and local user in the Ann Arbor campus.

Lead on malware avoidance and cleaning which improved uptime and reduced tickets related to malware causing issues.

Lead role on a successful new VPN solution rollout.

Assisted in solving issues related to migrating to Office 365, as Truven transitioned from Thomson Reuters to a standalone company.

“Favored Tech” for Executives – and general users.

Active Directory (ADUC) - Adding accounts, managing credentials and also policy on certain OUs.

Unisys, Plymouth Mi. – 1988-6/30/2009

Production Technician 1

Engineering/development, laptop/desktop/server repair, network support, desktop publishing, and graphics design.

Assisted in creation of a NEW production environment using Xerox large high-speed printers to facilitate on-demand printing of Software and Hardware manuals.

Transitioned workflow from PostScript based file processing to PDF. Saving 40% on previous overtime.

Proficient with Adobe Acrobat, Postscript, and other desktop tools including MS Office.

Transitioned to Depot repair department after assisting in moving this operation from Ohio.

Troubleshooting and repair of nearly 1800 units per year (personally)

SKILLS:

Server and network support, Virtualization, and ADUC.

Configure, test and install Baggage Handling Systems (BHS), Image /Build computer software and hardware as required per the project plans for airport/airline systems. System Build, test, install and support.

Document and suggest/implement process improvement in the BHS realm of operation. This includes familiarity with the operation of PLC (Programmable Logic Controllers) and the interface with these and conveyor operation and control via the software installed on the servers and workstations.

Networking understanding and configuration. CISCO TCP/IP switches or routers are used to provide interconnectivity for the BHS systems. I was tasked with suport and configuration of these devices to facilitate install or testing of BHS systems.

Supported local and remote users with a user base of over 2K employees. Support for laptops, desktops, and software, VPN or network connectivity issues. Desktop / Laptop install, configure and troubleshoot.

Virus avoidance and Removal specialist.

Successfully transitioned from Postscript based source file processing from development groups to a PDF based workflow process, reducing 80% of the overtime hours previously required to process these files.

Envisioned and Implemented a PDF forms based workflow for CD/DVD label processing from development centers to provide both consistency/ease of submission and editing.

Learned Six-Sigma/lean process improvements and project management. Trained the campus on using Oracle Tutor Author.

1st employee in the building to achieve a CompTIA A+ Certification

Facilitated capital expenditures for equipment for both the on-demand print and media replication areas. This resulted in a reduction of 40-60% of the reliance on costly outside vendor printing and media production.

Transitioned as a result of having the A+ certification into the new depot repair facility opened on 01/08. Aided in moving this organization from Holland, Ohio to Plymouth then served as both a repair tech and imaging operator.

Learning agility and an ability to translate “Tech-speak” to “user-speak”. This allows me not only to fix the problem but help to avoid recreating it if it is caused by user error. I can do this without offending the user because I can translate technical issues such as Malware installs that come with upgrade downloads like Java into a word stream they can understand.

EDUCATION

2005*2007

BSBA, Colorado Technical Institute- Online (16 Credits from completion)

2001-2003

Associate Certificate, ITT Technical Institute

2001-2003

CompTIA A+, ITT Technical Institute

Contact this candidate