Management Manager
Resume:
TINA%WHEELER%
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Reno,!Nevada! !Cell:!***.*******7! !E4mail:!************@*****.***!
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SUMMARY%
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Risk!management!professional!focused!on!driving!innovative!solutions!to!fulfill!regulatory!compliance! requirements,!while!mitigating!organizational!risk!and!delivering!substantial!cost!reductions.!Extensive!knowledge! and!management!of!comprehensive!employee!benefits!and!programs!as!well!as!Enterprise!Risk!Management.! Demonstrated!leadership!with!program!and!staff!development,!while!effectively!leveraging!communication!skills! across!organizational!boundaries.!
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PROFESSIONAL%EXPERIENCE%
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Manager,%Risk%Management% % % % % % % % 2014%–%2015%% International%Game%Technology,%Reno,!Nevada!
Global!leader!in!gaming,!generating!$6B!annual!revenues!
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•! Responsible!for!developing,!implementing!and!administering!all!aspects!of!the!organization’s!risk!management! and!insurance!needs.!Drove!process!improvements!that!supported!a!50%!staff!reduction,!resulting!in! substantial!department!cost!savings.!
•! Development!and!maintenance!of!corporate!Business!Continuity!Plan.!Measured!the!effectiveness!of!the!risk! mitigation!plans!through!cross4functional!table!top!exercise.!Identified!vendor!and!led!implementation!of!mass! notification!system!to!mitigate!employee!safety!risk.!
•! Oversight!of!Workers’!Compensation!program!and!claims!management!including!on4site!occupational!health! clinic!and!Emergency!Medical!Responder!(EMR)!program.!Program!efficiencies!resulted!in!fewer!workers! compensation!claims!and!loss!time!contributing!to!a!.58!experience!mod!compared!to!industry!average!of!1.0.!%
•! Redesigned!occupational!health!clinic!to!ensure!that!consistent,!valuable!and!dependable!medical!services!are! provided!to!employees.%
•! Selected!and!led!implementation!of!new!general!liability,!workers’!comp!and!auto!insurance!carrier,!which! drove!premium!savings!of!over!10%!while!reducing!company!liability.%
•! Management!and!coordination!of!litigation!process!with!attorneys!and!insurance!carriers!to!mitigate!corporate! financial!loss.%
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Commodity%Specialist%III,%Indirect%Procurement%% % % 2012%–%2014%% International%Game%Technology,%Reno,!Nevada!
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•! Internal!consultant!to!the!Human!Resource!team!for!benefit!strategy!and!program!development
•! Conducted!assessment!of!current!Human!Resources!and!Benefit!programs.!Developed!innovative!solutions!to! enhance!programs!and!decrease!organizational!costs!which!drove!savings!of!over!$1.8M!annually.!Recognized! in!2013!as!a!Peak!Performer!for!these!achievements.%
•! System!and!program!implementation!with!continued!management!to!ensure!optimization.%
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Manager,%Administrative%Services%Only%(ASO)%Product%Development% 2011%–%2012%% Providence%Health%Plan,!Portland,!Oregon!
Integrated!delivery!system!providing!or!administering!health!coverage!to!more!than!375,000!members!nationwide!
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•! Responsible!for!product!development!and!management!efforts!of!the!ASO!business!line
•! Led!full!life!cycle!management!of!the!self4funded!product!portfolio!including!market!research,!product! requirements,!competitive!analysis,!strategic!product!position!and!product!priorities.!
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TINA%WHEELER%
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•! Provided!leadership!and!consultation!in!analyzing!sales!channels!and!activities!in!collaboration!with!the!sales! team,!which!resulted!in!increased!product!line!sales!by!5%.!
•! Conducted!RFP,!vendor!selection!and!implementation!for!employer!reporting!technology.!
•! Standardized!processes!for!the!self4funded!products!that!reduced!processing!time!and!decreased! administrative!costs.!
•! Developed!five4year!road!map!for!self4funded!product!to!provide!clarity!and!direction!for!future!growth.!
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Manager,%Marketing% % % % % % % 2007%–%2011%% Hometown%Health,!Reno,!NV!
Regional!Managed!Care!and!Insurance!company!with!$2.5M!in!annual!revenues!and!100,000!members%
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•! Member!of!Leadership!Team!that!supervised!a!staff!of!14!marketing!and!account!management!professionals.! Responsibilities!included!client!management,!sales!and!marketing!initiatives,!contract!negotiations,!commercial! insurance,!self4funded!administration,!workers!compensation,!wellness!and!Medicare!Advantage!programs.!
•! Developed!a!comprehensive!health!and!wellness!program!to!support!employer!group’s!wellness!initiatives.! Program!was!offered!as!a!buy4up!on!insurance!plan,!and!was!adopted!by!40%!of!customers!in!the!first!year.!
•! Led!self4funded!initiatives!to!redesign!product!and!increase!market!share.!First!year!exceeded!growth!and! employer!satisfaction!goals.!
•! Implemented!and!grew!workers!compensation!network!and!third!party!administration!services.!
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Account%Manager,%Marketing% % % % % % 2004%–%2007% Hometown%Health,!Reno,!NV!
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•! Promoted!and!marketed!products!and!services!and!built!client!loyalty
•! Participated!in!closing!the!sales!process!for!new!large!groups!and!oversaw!implementation!of!new!employer! group!process
•! Developed!and!strengthened!broker!relationships!to!retain!customer!groups!and!increase!sales.!Maintained! customer!retention!rate!of!94.3%!during!tenure.!
•! Provided!guidance!and!leadership!in!development!of!on4line!electronic!enrollment!initiative.!Exceeded!75%! implementation!target.!
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EDUCATION%
M.B.A.%Candidate,%University%of%Nevada!
Reno,!Nevada!
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Bachelor%of%Science%Business%Management,%University%of%Nevada! Reno,!Nevada!
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ORGANIZATIONAL%AFFILIATION%
Institute!for!Supply!Management!
Northern!Nevada!Risk!Management!Society!(RIMS)!
Self4Insurance!Institute!of!America!
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PROFESSIONAL%LICENSE/CERTIFICATION%
Nevada!–!Life!/!Health!License!
Certified!Professional!in!Supply!Management!(CPSM)! Six!Sigma!Green!Belt!
Emergency!Medical!Responder!(EMR)!
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