Customer Service Manager
Resume:
Mark Beard
Braselton, *****
****.*****.*****@*****.***
PROFESSIONAL SUMMARY
Enthusiastic, self-confident, and efficient professional with proven expertise in management and organization. Passionate about quality and customer service. KEY COMPETENCIES
Dynamic Interpersonal Skills Flexible Self-Starter Unparalleled Attention to Detail Team Builder Creative Problem Solver Effective Communicator Resourceful Punctual
PROFESSIONAL EXPERIENCE
INGLES SUPERMARKET, Flowery Branch, Georgia 2013-Present Grocery Manager
• Manage shift operations of grocery department associates/stockers while maintaining safe work environment
• Organize and prioritize daily assignments and staffing needs to meet store goals while training and assessing associates in all areas of their jobs
• Strategize and implement display set-ups to maximize store sales and gross profit
• Manage activities which include, but are not limited to: storing, shipping/receiving, in- ventory control, warehousing, internal transportation of merchandise, order processing, and customer service
• Order and purchase all items for profit in grocery department NORTHEAST GEORGIA DIAGNOSTIC CLINIC, Gainesville, Georgia 2002-2012 Purchasing Coordinator/Facility Manager
• Developed positive working-relationships with multiple vendors
• Negotiated purchasing contracts
• Conducted the purchase of drugs, medical supplies, office equipment and supplies
• Coordinated building maintenance, heat/air/plumbing, electrical, etc.
• Member of the Code Team, Safety Team, and Social Committee KELLOGS/KEEBLER, Gainesville, Georgia 2001-2002
Relief/Fill-In Driver/Merchandiser
• Operated routes for drivers in their absence
• Supervised the assessing, ordering, stocking, and appropriately displaying inventory
• Collaborated with buying teams to forecast trends, plan stock levels, and monitor perfor- mance
NORTON CONSTRUCTION PRODUCTS, Flowery Branch Georgia 1988-2001 Laser Room Technician
• Tested, operated, fixed, and performed maintenance on laser systems
• Responsible for organizing and satisfying shipping department orders
• Administered maintenance orders
• Worked in other areas of company such as grinding department and paint booth
EDUCATION
PIEDMONT COLLEGE, Dahlonega, Georgia Col-
lege Coursework, 1984-1985
NORTH HALL HIGH SCHOOL, Gainesville, Georgia
General High School Diploma, 1984
References Available Upon Request
Mark Beard
5617 Serenity Street
Braselton, 30517
****.*****.*****@*****.***
REFERENCES
Timmy Smith
Family Friend
Nestle
timmy.smith204@ gmail.com
Emmett Forrester
Former Employer
Northeast Georgia Diagnostic Clinic
1240 Jesse Jewell Parkway
Suite 500
Gainesville, GA 30501
emmett.forrester@ ngdc.com
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