Nicholas James Antes
**** **** **, *** *******, NC 27606
acrxcd@r.postjobfree.com 269-***-****
OBJECTIVE
Looking for an upper level IT based position focused on outstanding customer service, supporting innovation and change, and potential for growth and development. I have background in information technology and networking including server maintenance, database management, hardware replacement, Microsoft Office proficiency, desk side support, and systems monitoring. Over six years of retail experience, including ten months of retail management and experience with time management scheduling.
EDUCATION
Western Governor’s University
Salt Lake City, UT
2013 – 2015
Bachelor of Business Management
Minor in Business Marketing
Western Michigan University
2008 – 2010
Kalamazoo, MI
Bachelor of Business Management
Minor in Business Marketing
SPECIAL SKILLS/ COMPETENCIES
Networking: A+ certified
Network Software: Active Directory, VPN Tunneling, Ethernet maintenance, Remote Desktop Management, DAMEWare, Altiris Deployment Solution 7.1, COTS, Citrix, Join.me
Database: Familiar with SQL/ MySql
Software: Windows NT/2000/XP/7, Microsoft Office Suite, Mobile Iron, Passtool, ServiceNow, Altiris IT management suite 7.1, TeraData, NASCO mainframe, Extra Attachment
Hardware: Experience in installing/ troubleshooting computers/ laptops/ mobile devices
HL7: Familiar with healthcare IT standards such as HIPAA, LOINC, CPT/ICD-10, HL7 message types,
Healthcare Information Exchanges
EXPERIENCE
CDI Contracting
HCL Onboarding IT Support Center – Cary, NC, 269-***-****
September 2015 – Current
IT Consultant, Support Center representative
Supervisor: Sidharth Walia
Direct customer support, IT ticket resolution and work around, utilizing server/ database administration, troubleshooting multiple platforms, escalating/ routing information, maintaining/ updating information databases
Duties Active Directory, Track-IT, Windows 2000/ XP/ 7/ 8 support, Cisco server maintenance, EDMP, DAMEWARE, Mobile Iron, TSRM, US Domain, Citrix, SCCM, Microsoft Outlook, Microsoft Office, Anthem mainframe support across multiple states
Cereal City Advertising – Battle Creek, MI 49017, 269-***-****
October, 2012 – July, 2015
IT Consultant, customer service, graphics engineer
Supervisor: Roger Antes
Created PO’s in Excel, Designed and created client artwork, set up local network, worked with end user to upgrade software, software maintenance, got familiar with remote desktop software, installed and configured antivirus, remote support
Duties Windows XP, Windows 7, Adobe Photoshop, Microsoft Office, Local WAN, RDP, Join.me, McAfee, SCCM
Otterbase Contracting
Bronson Hospital IT Support Center – Kalamazoo, MI 49007, 269-***-****
September, 2011 – October, 2012
IT Consultant, Support Center representative, Data Center operator, database management, customer service
Supervisor: Tim Clark
Monitored active servers, databases, answered support phone calls, direct customer support, hardware replacement, software maintenance, experience with McKesson, Phillips, and other imaging software products, proficiency in Microsoft Office Suite, work with end users to determine software specifications, hardware requirements, and process improvement workflows. General familiarity of end user business practices, concepts, terminology sufficient to support the applications in a healthcare delivery environment
Duties Active Directory, Track-IT ticket systems, Windows 2000/ XP/7 support, Cisco server maintenance, Altiris Deployment Solution/ IT Management suite 7.1, SCCM
Darden- Olive Garden – Portage, MI 49002, 269-***-****
September, 2007 – September, 2011
Cook, Trainer, Assembly, Production
Direct Supervisor: Francisco Ramirez
Manage multiple stations and individuals, maintain deadlines, proper time management, practice/ maintain food safety standards
Barnes and Noble – Battle Creek, MI 49015, 269-***-****
August, 2005 – September, 2006
Customer service, Trainer
Retail/ customer oriented sales, training standards, goal oriented
Titan Games – Battle Creek, MI 49015, 269-***-****
March, 2004 – July, 2005
Retail service, Floor Manager, Loading, Network Manager
Supervisor: Marcus King
Managed retail scheduling, training, sales-based goals, resource management, networking