Customer Service Microsoft Office

RESUME

JING LU

Bachelors of Commerce & Accounting, Canada

Bachelor of Arts, China

Diploma of World Economics China

Objective

Employed by a financial bank for nearly 4 years in Beijing, China before immigrated into Canada. Excellently graduated in Canada with Bachelors of Commerce and Accounting. With strong knowledge and experiences in accounting and financing to challenge a position in the fields of either banking or accounting. .

Education

Jan 2012 Dec 2014 University of Guelph, Bachelors of Commerce& Accounting,

Sep 2006 Sep2008 People’s University of China, postgraduate diploma, World Economics,

Sep 2001---june 2006 Nanjing University of Aeronautics and Astronautics, China, Bachelors of Arts, Business English, GPA above 80%.

Experiences

Customer service (full time)

Aug-Nov, 2006(4 months) China Electronic Port Data Centre, Beijing, China.

Recognized and responded to customers’ needs through phone calls to deliver a consistent customer service including the instruction of electronic customs declaration and customs clearance.

Worked collaboratively with co-workers in a fast-paced environment efficiently.

Bank clerk (full time)

May 2001-mar 2011(3years and 11months) Shenzhen Development Bank (present Ping An Bank), Beijing Branch, China. Perfectly experienced the following business scope

Count the cash in the drawer while starting a new working day.

Open bank accounts for new customers.

Accept cheques, cash, loan payments, auto or mortgage payments, and other ways for payment from customers safely and accurately.

Withdraw cash for customers safely and accurately.

Answer questions for customers about their accounts in a friendly way.

Prepare specialized types of funds, such as savings bonds and money orders.

Exchange foreign currency for foreign customers.

Open online banking and help customers with online banking instructions.

Order bank cards and cheques for customers.

Issue Certificates of Deposit to individuals and companies.

Selling financial products to customers.

Open Bankers' Acceptance Bill for companies.

Anti-money laundering screening.

Count the cash at the end of working day to make sure the amounts balance.

Awards

2001-2004 Winner of University Scholarship

2004-2006 Winner of University Scholarship

Skills

Excellently applying the software of Microsoft Excel, Microsoft Office Word and PowerPoint.

Good knowledge and practical experiences in the fields of Business Accounting and various Customer Services.

A qualified accountant with good skills in fast cash counting by use of hands.

Speaking English and Mandarin fluently and excellently.

Contact this candidate