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Quality Assurance Manager

Location:
United States
Posted:
October 03, 2015

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Resume:

acrx5i@r.postjobfree.com 770-***-****

A process driven proactive leader in Quality Assurance/Quality Control (QA/QC) with 10+ years of experience. My hands-on management style has proven to build strong relationships and excellence within an organization. Highly skilled at discovering data and process discrepancies and implementing effective resolutions. Specialty experience in on-board diagnostics (OBDII) and auditing vehicle emissions testing sites and inspectors for compliance with state and federal laws and rules. Participated in the successful implementation of multiple software application enhancements and contract implementations for major state government contracts, including specifications development, testing and establishing procedures. www.linkedin.com/pub/melinda-brown/20/917/2b5

CORE STRENGTHS AND AREAS OF EXPERTISE

Quality Control, Quality Assurance (QA/QC)

Inspection and Maintenance (I/M) Programs, OBD

Process Management

Process Improvement

Contract Compliance

Training

Incident and Problem Management

Change Management and Implementations

Reporting and Data Management

Emissions Testing Software and Hardware

Vehicle emissions systems, components and test types

Impeccable driving record with years of on job travel

PROFESSIONAL EXPERIENCE

Georgia Program Manager October 2014 – May 2015

Dekra Automotive North America

Managed a program of 26 locations with an annual revenue of 4.75M

Updated manual timekeeping and reporting processes to a paperless, and automated processes.

Composed and executed daily and weekly operating procedures as the DEKRA Standard

Decreased overhead by 3% by implementing an inventory control procedure

Managed a staff of 40+ station managers and inspectors, budgeting issues, operations-related activities, annual reviews, customer service issues, marketing campaigns, acquisition transitions, leasing, licensing, compliance with State Program rules and corporate standards within the Georgia region

Georgia’s Clean Air Force (2001-2014)

Quality Assurance/Quality Control Manager (via Applus Technologies) January 2014 – October 2014

Managed successful implementation of new Georgia I/M contract in 2014

Managed assembling requirements for the Georgia program reporting database and implemented within contract deadlines for production of EPA annual, biennial, and monthly reporting

Manage Quality Management System (QMS) auditing per International Standard (ISO 9001) requirements

Manage the development, implementation, and integrity of the Program Dashboard and Website

QA/QC of program operations for contract compliance and data integrity; utilizing SQL and Access queries

Quality Assurance/Quality Control Manager (via Verizon) July 2010-December 2013

Met or exceeded 100% of all Task II audit requirement deliverables for three years

Managed the operation that certified over 350 new stations and performed over 45,500 successful audits

Submitted over 7,000 violations to EPD, resulting in 10 arrests, 300 revocations and $100,000.00+ collected

Manage subcontractor and audit program staff of 15+employees to ensure compliance

Perform internal QA/QC on all program operations to ensure contract compliance and data integrity

Design, implementation and testing of web software, emission equipment software and hardware updates

Partner with the Georgia Environmental Protection Division (EPD) on audit procedures and enforcement initiatives

Review audit and query violations for proper legal documentation to support EPD enforcement action

Maintain Access database and produce weekly, monthly, semiannual, and annual EPA audit data reporting

Quality Assurance/Quality Control Specialist (via Verizon) September 2008-July 2010

Designed and maintained an efficient audit zone scheduling system for auditing testing facilities

Designed and implemented an efficient 5-gas sampling system to meet EPA standards

Perform QA/QC on program operations for compliance and data integrity; utilizing ad hoc and Access queries

Direct production and QA/QC of EPD monthly reports and EPA annual reports

Subject matter expert on I/M requirements, auditing, and key resource for emission and equipment technicians

Testing, design and implementation of software updates and enhancements

Senior Quality Assurance Officer (via Applus Technologies) September 2007-July 2008

Implementation of program enhancements, including Phase lV OBDII, and CAN upgrade

Consultant to QA/QC Manager and Field Operations Manager on auditing procedures

Execute training of the audit team on I/M rules and overt and covert auditing procedures

Performed compliance checks of emission testing equipment using a state-approved 5-gas testing system while auditing sites and inspectors for compliance of the I/M Program Rules and testing procedures

Quality Assurance Officer (via Parsons) February 2001-September 2007

Implementation of Phase lll upgrade to add OBD II testing

Performed compliance checks of emission testing equipment using a state-approved 5-gas testing system while auditing sites and inspectors for compliance of the I/M Program Rules and testing procedures

Covert Quality Assurance Officer

Performed and recorded covert evaluations on emission inspectors and emission inspection facilities

Attendance of bi-weekly meetings with EPD to discuss field operations and program changes

EDUCATION, CERTIFICATIONS AND PROFICIENCIES

Lean Six Sigma Yellow & Green Belt (In Progress)

ISO 9001 Certified Auditor

Certified - Understanding OBD II Technology

Georgia Certified Emissions Inspector

Proficient in Emissions Testing Equipment Software and Hardware: Environmental Systems Products (ESP), Snap-On Sun, SPX, and Worldwide

SOFTWARE

Proficient with functionality and features of the following Packages / Operating Systems:

Windows 95/98, 2000, XP, Vista, Windows 7, SQL Server Reporting, Microsoft Office Excel, Word, Visio, Power Point, Access Databases

WORK RELATED TRAINING

ISO QMS Management

Client Relationship Management 1

Enhanced ITIL Foundations Program Mentoring

ITIL v 3.0

PROFESSIONAL AFFILIATION

ASQ American Society of Quality

Automotive Industry Professionals Worldwide



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