acrx5i@r.postjobfree.com 770-***-****
A process driven proactive leader in Quality Assurance/Quality Control (QA/QC) with 10+ years of experience. My hands-on management style has proven to build strong relationships and excellence within an organization. Highly skilled at discovering data and process discrepancies and implementing effective resolutions. Specialty experience in on-board diagnostics (OBDII) and auditing vehicle emissions testing sites and inspectors for compliance with state and federal laws and rules. Participated in the successful implementation of multiple software application enhancements and contract implementations for major state government contracts, including specifications development, testing and establishing procedures. www.linkedin.com/pub/melinda-brown/20/917/2b5
CORE STRENGTHS AND AREAS OF EXPERTISE
Quality Control, Quality Assurance (QA/QC)
Inspection and Maintenance (I/M) Programs, OBD
Process Management
Process Improvement
Contract Compliance
Training
Incident and Problem Management
Change Management and Implementations
Reporting and Data Management
Emissions Testing Software and Hardware
Vehicle emissions systems, components and test types
Impeccable driving record with years of on job travel
PROFESSIONAL EXPERIENCE
Georgia Program Manager October 2014 – May 2015
Dekra Automotive North America
Managed a program of 26 locations with an annual revenue of 4.75M
Updated manual timekeeping and reporting processes to a paperless, and automated processes.
Composed and executed daily and weekly operating procedures as the DEKRA Standard
Decreased overhead by 3% by implementing an inventory control procedure
Managed a staff of 40+ station managers and inspectors, budgeting issues, operations-related activities, annual reviews, customer service issues, marketing campaigns, acquisition transitions, leasing, licensing, compliance with State Program rules and corporate standards within the Georgia region
Georgia’s Clean Air Force (2001-2014)
Quality Assurance/Quality Control Manager (via Applus Technologies) January 2014 – October 2014
Managed successful implementation of new Georgia I/M contract in 2014
Managed assembling requirements for the Georgia program reporting database and implemented within contract deadlines for production of EPA annual, biennial, and monthly reporting
Manage Quality Management System (QMS) auditing per International Standard (ISO 9001) requirements
Manage the development, implementation, and integrity of the Program Dashboard and Website
QA/QC of program operations for contract compliance and data integrity; utilizing SQL and Access queries
Quality Assurance/Quality Control Manager (via Verizon) July 2010-December 2013
Met or exceeded 100% of all Task II audit requirement deliverables for three years
Managed the operation that certified over 350 new stations and performed over 45,500 successful audits
Submitted over 7,000 violations to EPD, resulting in 10 arrests, 300 revocations and $100,000.00+ collected
Manage subcontractor and audit program staff of 15+employees to ensure compliance
Perform internal QA/QC on all program operations to ensure contract compliance and data integrity
Design, implementation and testing of web software, emission equipment software and hardware updates
Partner with the Georgia Environmental Protection Division (EPD) on audit procedures and enforcement initiatives
Review audit and query violations for proper legal documentation to support EPD enforcement action
Maintain Access database and produce weekly, monthly, semiannual, and annual EPA audit data reporting
Quality Assurance/Quality Control Specialist (via Verizon) September 2008-July 2010
Designed and maintained an efficient audit zone scheduling system for auditing testing facilities
Designed and implemented an efficient 5-gas sampling system to meet EPA standards
Perform QA/QC on program operations for compliance and data integrity; utilizing ad hoc and Access queries
Direct production and QA/QC of EPD monthly reports and EPA annual reports
Subject matter expert on I/M requirements, auditing, and key resource for emission and equipment technicians
Testing, design and implementation of software updates and enhancements
Senior Quality Assurance Officer (via Applus Technologies) September 2007-July 2008
Implementation of program enhancements, including Phase lV OBDII, and CAN upgrade
Consultant to QA/QC Manager and Field Operations Manager on auditing procedures
Execute training of the audit team on I/M rules and overt and covert auditing procedures
Performed compliance checks of emission testing equipment using a state-approved 5-gas testing system while auditing sites and inspectors for compliance of the I/M Program Rules and testing procedures
Quality Assurance Officer (via Parsons) February 2001-September 2007
Implementation of Phase lll upgrade to add OBD II testing
Performed compliance checks of emission testing equipment using a state-approved 5-gas testing system while auditing sites and inspectors for compliance of the I/M Program Rules and testing procedures
Covert Quality Assurance Officer
Performed and recorded covert evaluations on emission inspectors and emission inspection facilities
Attendance of bi-weekly meetings with EPD to discuss field operations and program changes
EDUCATION, CERTIFICATIONS AND PROFICIENCIES
Lean Six Sigma Yellow & Green Belt (In Progress)
ISO 9001 Certified Auditor
Certified - Understanding OBD II Technology
Georgia Certified Emissions Inspector
Proficient in Emissions Testing Equipment Software and Hardware: Environmental Systems Products (ESP), Snap-On Sun, SPX, and Worldwide
SOFTWARE
Proficient with functionality and features of the following Packages / Operating Systems:
Windows 95/98, 2000, XP, Vista, Windows 7, SQL Server Reporting, Microsoft Office Excel, Word, Visio, Power Point, Access Databases
WORK RELATED TRAINING
ISO QMS Management
Client Relationship Management 1
Enhanced ITIL Foundations Program Mentoring
ITIL v 3.0
PROFESSIONAL AFFILIATION
ASQ American Society of Quality
Automotive Industry Professionals Worldwide