Customer Service Supervisor

JOSEPH MCMASTER

*** **** ***** **** 630-***-****

Roselle, IL 60172 ********@*******.***

CUSTOMER SERVICE

Seasoned supervisor with extensive experience in fast-paced futures and options industry. Excellent dependability and customer service skills. Able to manage stressful situations and resolve problems quickly. Bring a positve and energtic approach to work. Track record of achieving exceptional results.

SKILLS

Judgment and Decision Making

Coordination

Service Orientation

Mathematics/ Financial expertise

Administration and Management

Customer and Personal Service

PROFESSIONAL EXPERIENCE

CHICAGO MERCANTILE EXCHANGE, Chicago, IL 1985-2015

Supervisor (1992-2015)

Monitored staff’s (5 – 15 people) operations to ensure the proper sequential flow of trades was input correctly.

Ensured daily that all postions were were fully staffed and needs were met.

Updated staff’s payroll.

Ensured that compliance procedures were followed.

Provided internal customers with prompt and courteous service.

Market Coordinator (1987-1992)

Scheduled daily staffing managing multiple priorities.

Ensured correct sequential flow of market activity.

Updated payroll.

Provided quality customer service through responsiveness and problem solving.

Market Reporter (1985-1987)

Ensured proper sequential flow of market actiivty was input.

EDUCATION

Bachelor of Arts, Business Administration, 1983

Midland University, Fremont, NE

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