Customer Service Manager

Summary

Highlights

Accomplishments

Experience

ODIS FUNDERBURK

**** ********** ****, ********, ******* 34231 H: 941-***-**** C: 941-***-**** **************@*****.*** Experienced managerHardworking retail management professional versed in all aspects of running a high-end store, including opening and closing procedures, banking, merchandising and recruiting. adept at problem solving, customer service and hiring and training hardworking, quality staff.

Store opening and closing procedures

Store operations

Retail inventory management

Accurate cash handling

Team-oriented

Reliable

Exceptional leader

Outstanding communication skills

Conflict resolution skills

Sales professional

Recruiting and interviewing

Flexible schedule

Managed a successful sales team of eight members who consistently exceeded sales goals by 10% each year. Awarded two merit increases during the first 2 years of employment for a 10+% gain each year. Contributed to a 2% drop in shoplifting through increased awareness and intervention measures..When I took store shrinkage was over 2% and when I left it was at

.30.Met monthly sales goals for 24 months straight. Manager Feb 2009 to Aug 2015

Rack Room shoes Sarasota, Florida

Delivered excellent customer service by greeting and assisting each customer.Stocked and restocked inventory when shipments were received.Reorganized the sales floor to meet company demands.Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.Determined staff promotions and demotions, and terminated employees when necessary.Fulfilled customer shipping needs using UPS and USPS methods.Completed weekly schedules according to payroll policies.Trained all new managers on store procedures and policies.Trained staff to deliver outstanding customer service.Contributed to merchandising ideas at team sale meetings. Carpenter Jan 1995 to Dec 2008

Chris Perrone Construction Sarasota, Florida

Framed new construction of single-family homes and townhomes.Examined buildings and project specifications to determine measurements and dimensions.Installed cabinets, base cabinets and crown molding.Worked independently on projects and tasks within a carpentry team.Safely used band, circular, jig, reciprocating, chop and compound miter saws.Calculated accurate material estimates.Selected lumber based on the particular species, characteristics, size, applications and applicable adhesives.Operated power saws, planers, jointers, routers and pneumatic equipment.Installed floor joists, trusses and rafters.Cut timber, panels and other materials according to measured dimensions. Manager Jan 1987 to Dec 1994

Kinney Shoe Corp. Port Charlotte, Florida

Opened a new store location and assisted in recruiting and training new staff.Stocked and restocked inventory when shipments were received.Reorganized the sales floor to meet company demands.Directed and supervised employees engaged in sales, inventory-taking and Education

reconciling cash receipts.Determined staff promotions and demotions, and terminated employees when necessary.Completed a series of training sessions to advance from Assistant Manager to Store Manager.Completed weekly schedules according to payroll policies.Trained all new managers on store procedures and policies.Maintained daily record of all transactions.Trained staff to deliver outstanding customer service.Worked closely with the district manager to formulate and build the store brand. Mechanic/Purchasing agent/B.O.P.Specialist Jan 1979 to Dec 1986 D.C.Well Service Denver City, Texas

Rebuilt and repaired engines.Removed and replaced tires, shocks, struts and brakes.Repaired and replaced radiators and water pumps.Organized work records and filed reports.Overhauled and repaired engines and motors.Ordered accurate amounts of parts and supplies to maintain necessary inventory.Serviced and maintained vehicles and heavy equipment. High School Diploma, all 1981

Denver City High School Denver City, Texas, United States 3.4 Gpa

Business/Computers

New Mexico Junior College Hobbs, New Mexico, United States 3.2 GPA.Coursework in Selling Skills and Techniques and Consultative SellingCoursework in Operating Systems and System Programming

Class "D" Certification, Security 2015

American Directives Sarasota, Florida

40 Hour Course in Security

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