Stephanie Aparicio

**** ***** ***

North Hollywood, CA 91605 Email: acrwzx@r.postjobfree.com

OBJECTIVE

My professional objective is to obtain a position in which my experience will be beneficial to the company’s growth. However, my biggest satisfaction is when I experience growth in my career. In any new role there is a lot to learn, but through hard work and good mentors, I am continuously learning new things.

Account Servicing Specialist

A top-performing Loan Servicing Specialist credited with combining education, training and business development expertise to meet and exceed company goals. Strong expertise in research methodologies, timeline management and strategic analysis in the banking and mortgage industry to proactively handle all issues and work flow processes. Highly accomplished in training, supervision, customer service while demonstrating the ability to build and maintain relationships.

Areas of Expertise

Timeline Management

Negotiation Skills

Strategic Planning/Analysis

Industry Networking

Document Management

Customer Service

Problem Solver

Financial Reporting

Bilingual English-Spanish

Banking and Mortgage

Research & Investigations

Department Procedures

Key Skills Assessment

Strategic Key Accounts Performance – Reduced and negotiated costs by up 50% while managing financial reporting to management and sending payment requests to finance department for disbursement.

Territory Management – Committed to quarterbacking internal teams through the exchange of knowledge, experience, and goal sharing to optimize strategies. Received Global recognition and used as subject matter specialist when writing department procedures.

Professional Experience

Encore Escrow, Woodland Hills, CA 6/2015 – Present

Escrow Assistant/Receptionist

Review title reports

Order payoffs (Lenders, HOAs, Taxes liens, etc.)

Prepare escrow amendments, estimated HUD statements

Assisted in getting opening packages out to buyers and sellers

Communicate with all parties involved

Data management- manage the archive process for the office

Oder and maintain supplies

Bank of America, Simi Valley, CA 10/2011 – 6/2015

Mortgage Servicing Specialist II

Monitoring and servicing of foreclosure loans to ensure that post foreclosure actions are completed timely and accurately.

Research and work with legal, third party vendors and other organizations to obtain required documents.

Identify documents, order payoffs

Demonstrate a sense of urgency when servicing loans in order to clear title.

Review title reports to make sure any liens are cleared.

Process payouts of HOA fees, taxes, and utilities according to investor, state, and regulatory guidelines, minimizing financial losses to the company and fulfilled monthly production goals.

Demonstrate the ability to produce organized and accurate work in a timely manner and the proven ability to work as part of a team to ensure loans are serviced in a timely manner.

Handle more complex levels of transactions with limited supervision to complete daily tasks and duties.

Take on special projects as assigned by the team manager such as maintained and managed essential legal documents fundamental to the operations of the HOA Servicing Group and transferring all essential legal documents to secure location for later retrieval by Post Sale Investor Claims Department.

Universal Protection Services, Canoga Park, CA 6/2010 – 3/2012

Security Professional

Foot patrol of interior and exterior areas of assigned locations to observe, investigate, analyze and report suspicious activities and persons.

Prepared written documents and accurate detailed investigation reports clearly and concisely.

Enforce rules, regulations, policies, procedures, and respond to emergency situations requiring security assistance.

HD Supply, North Hollywood, CA 6/2005 – 2/2010

Front End Lead

Opened and closed store bank and maintained accuracy of store bank and supervised cashiers, service desk, and tool rental.

Approved checks, refunds, and bank card transactions while providing excellent customer service.

Trained new employees according to company policy and strictly adhered to all standard operating procedures.

Education & Training

Bachelor of Arts, Psychology with a minor in Sociology, California State University, Northridge, CA

Licenses & Certifications

California Notary Public, Commission expires August 24, 2018

Certified Loan Signing Agent

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