Customer Service Manager
Resume:
Ahmad Sheikh
***** ******** **, ******* ** *****
Email:*************@*****.***
Cell: 703-***-****
Objective
Obtain a challenging full time position in a competitive and growth oriented environment that effectively utilizes my education, experience, interpersonal and organizational skills to add value and also allowing me to grow within the organization.
Summary
Qualified MBA Finance professional and a keen learner with experience and strong concepts in retail branch banking, accounting, finance, office management, cash management and customer service
Skills
Languages
English, Urdu and Punjabi
Tools
Ms office, Peachtree, QuickBooks, Banking software’s.
General GAAP Principles, General Ledger, Financial reporting
Experience
DAT INC, Falls church, VA
Operations Manager
(Jul 2014 – To Date)
Responsibilities:
Expense management and prepare annual expense goals.
General ledger balancing and reconciliation.
Operators training and placement.
Responsible for records of operators.
. Signing and reviewing of contracts.
Resolving customer complaints.
Responsible for overseeing dispatch
Developing new ideas for growth.
End to end interaction with customers
Application of MWAA rules and regulations.
MCB Bank ltd, Pakistan
General Banking Officer
(Sep 2011 – Apr 2014)
Responsibilities:
Performed and supervised retail branch banking operations.
Handled cash and also supervised tellers.
Balancing of General ledger and accounts.
Carrying out internal audit for compliances.
Prepared documents for credit approvals.
Application of GAAP accounting principles
Worked on Oracle based banking software.
Trainings and Projects
Developed financial plan for launching a USB drive.
Trainee Business Officer at MCB Bank Ltd.
Time Management and Operations Excellence.
Dispatch system training at DAT Inc.
Accounts management and payroll processing training on custom based software.
Organized 2007 Job Fair in Islamabad
Education
Comsats institute of information and technology, Pakistan
Master of Business Administration (Finance)
Year: 2011
Gold medalist
International Islamic university, Pakistan
Bachelor of Business Administration
Year: 2009
Shaheen Degree College
High School in Computer Science
Year: 2003
Interests
Photography, Cricket, Computer Gaming.
References
•Hazem Baghdadi
General Manager
Dulles airport taxi
•Tariq Sheikh
Nights Operations Manager
Dulles airport taxi
Contact this candidate