Customer Service Manager

RODGER LU

Address: **/**-** ******* ***** Road, Dundas NSW 2117

Email: ******.**@*******.***

Mobile: 047*******

OBJECTIVE

To use my data entry and customer service abilities efficiently for organisational and individual career development to obtain a job position in a large and reputable company.

EDUCATION

Bachelor of Applied Finance & Commerce Accounting - Macquarie University (2005-2009)

HSC UAI 96.8 - James Ruse Agricultural High School (1999-2004)

KEY SKILLS AND COMPETENCIES

Proven ability to work under pressure and meet deadlines

Exceptional analytical and numerical skills

Able to work well in a team environment

Able to work well with clients and build business relationships

Strong proven track record in account preparation

Excellent customer service orientation

Highly proficient in Microsoft Office (Word, Excel, Outlook, Powerpoint)

Strong ability to multitask and demonstrate initiative

Proven oral and written communication skills

Exceptional attention to detail with proven interpersonal skills

Strong time management and organisational skills

WORK HISTORY

Retail Sales Manager - G&S Leather (Apr 2013 - Current)

Responsible for overseeing the daily operations of the store, including sales, staff, stock, customer satisfaction and resource management.

Providing a high level of customer service

Maintaining statistical and financial records

Promoting and marketing the business

Dealing with customer queries and complaints

Overseeing price and inventory control

Travel Agent Manager- Amazing Worldwide Tours (Aug 2011 - Apr 2013)

Responsible for providing information, advice and booking services for people wishing to travel.

Provided information to clients concerning local, interstate and international tours, travel routes, accomodation, local customs, fares, and travel regulations

Planned and prepared itineraries for clients

Issued tickets for travel, accommodation vouchers and all relevant documentation

Collected payments and maintained records of transactions

Provided high levels of customer service through discussing their requirements and advising on suitable options

Liaised with travel partners, including airlines, hotels and travel agencies to manage bookings and schedules

Accounts Agent - TCL Communications (Aug 2009- July 2011)

Responsible for processing purchase and sales ledger invoices, complete reconciliations, and general finance related within the department. In busy periods, also assisting with answering the phone and general administrative duties.

Assisted the supervisor with daily accounting data entry

Produced management accounts

Prepared financial reports and basic financial analysis per requested

Prepared weekly and monthly account statements

Ensured that all expense claims are collated and paid on time

Tournament Director - Ultimate Poker Tour (Nov 2005 - Feb 2009)

Responsible for coordinating, reporting and reviewing Poker tournaments in venues at pubs and clubs around Sydney.

Adjudicated disputes between players

Implemented organisational and time management skills to ensure the smooth operation of events to be run within a set time scale

Handled matters such as table consolidation, player registration, etiquette and procedural enforcement

WORK HISTORY

Available on request.

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