Customer Service Engineer
Resume:
Frederick J. Gress II
Hendersonville, NC 28739
E-Mail: **************@*****.***
SKILL SET
*QS 9000 *ISO 9000 *WORK INSTRUCTIONS *FMEA *PPAP *CONTROL PLANS
*TECHNICAL WRITING *PROJECT MANAGEMENT
*VENDOR/CONTRACTOR MANAGEMENT *DFM
*PSO *GALVANIZING & COATINGS *1ST PIECE INSPECTION & TESTING
*TOTAL PROCESS/QUALITY IMPROVEMENT METHODOLOGY *LEAN MANUFACTURING
*ROOT CAUSE ANALYSIS *SPC/SQC *SUPPLIER QUALITY *DFQ/DFM
*AUTOMATION & ROBOTICS *MACHINE DESIGN *METAL FABRICATION/ASSEMBLY *MANUFACTURING PROCESS & CONTROLS *INDUSTRIAL SAFETY
*HYDRAULIC/PNEUMATIC CONTROLS & TROUBLESHOOTING
*FACILTY ENGINEERING & MAINTENANCE
COMPUTER SOFTWARE SKILLS
*MS Windows *AUTOCAD 2015 & Inventor * Turbo CAD *MS Project *MS Visio
*MS Office Suite 2007, 2010, 2013 *MS Project *MATLAB
WORK EXPERIENCE
Unemployed – 2009 Present
I’ve been providing caregiver services to my two parents who were both suffering from physical and emotional illnesses of a terminal nature. I also did charitable work for my church, attended seminars to stay current in my field, and . This action, an action of care and love, has made me a more valuable person with a skill set that puts me ahead of the usual candidate. I am a man capable of handling the most extreme and stressful environments and of dealing with the myriad and numerous bureaucracies associated with health care in our country today.
SourcePro, Inc. – 2007-2009
Integrated supply and storeroom solutions provider
Provided direct and indirect support to storeroom inventory, maintenance, and dispersal operations for an inventory valued at over 6 million USD.
Involved in research, troubleshooting, and operations to site manager.
Storeroom Solutions, Inc.- 2006-2007
Integrated supply and storeroom solutions provider
Provided direct and indirect support to storeroom inventory, maintenance, and dispersal operations for an inventory valued at over 2 million USD.
Involved in research, troubleshooting, and operations to site manager.
Manpower Temporary Services-2006
Temp Service Provider
Various temporary contract positions in the electronics and materials/logistics industries.
Spherion Corp.-2005
Executive Search Firm-Contract Work-
Short term contract involving logistics and quality documentation work.
Rich Mount, Inc.- 2003-2004
Tier 1, 2 plastic injection molding manufacturer
(Completion of several projects)
Project Manager/Quality Engineer
All project management, quality, manufacturing, and supplier/customer service responsibilities for OEM GM and Honda manufacturers (APQP, 8-D, CP, PSO, others)
All quality and manufacturing activities for various national and international customers and suppliers (PPAP, APQP, 8-D, Time-Method Studies, Internal and external audit)
Project management with international responsibilities and coordination requirements
Introduction and qualification of new compounds and substance s from overseas and the successful passing of all federal and state regulatory requirements.
Master Halco, Inc. 2001-2002
Fencing products manufacturer
(Downsizing due to down turn in economy)
Manufacturing Engineer
Coordinated all process improvement and quality activities
Directed all facilities and manufacturing maintenance activities
Coordinated all project management (long term and immediate) activities
Acted as engineering support for all other activities including capital equipment replacement/repair and automation improvement planning
Provided supplier quality and on-site quality engineering support to customers and vendors as needed
Provided time method study support and testing
Directed all plant maintenance activities including four technicians
Sanden International (USA), Inc. 2000-2001
Tier One automotive a/c compressor manufacturer
(Downsizing due to business down turn)
Quality Assurance Audit and Reliability Engineer
Responsible for all product quality activities at a satellite facility with sixty employees producing more then 28,000 a/c compressors per month. Supervised three technicians at this facility plus one technician at the main facility.
Supervised all reliability and testing activities at both facilities including the day to day activities of six technicians.
Responsible for customer complaint resolution for multiple heavy truck and agricultural customers. Provided quality assurance and customer care support to international customers as needed.
Responsible for all PPAP and/or PSO activities for both facilities. Departmental representative to MRB, APQP, and plant audit teams.
Provided FMEA, PPAP, 8-D, and APQP activities for multiple activities
EDUCATION
Western Carolina University-BS Manufacturing Engineering (1999- 3.2 GPA)
Asheville Buncombe Technical Community College-AAS Mechanical Engineering Technology
(1996 – 3.25 GPA)
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