Customer Service Staff

LETITIA MCBRIDE

***-*** **** ******, ******, NJ 07108 908-***-****

*******@***.***

SUMMARY

To secure a position of responsibility in an agency that utilizes my experience in human services and child development that gives me the opportunity to improve the quality of life for others.

PROFESSIONAL EXPERIENCE

Ms. May - May's Child Care Center, Newark, NJ

Proprietor January 2011-Present

Manage all day to day operations of center.

Created a curriculum that ensures quality care and education as well as socialization skills for children.

Responsible for the financial record keeping for the center (payroll, time sheets, business expenses, accounts payable).

Creative Concepts Child Development Center III, Irvington, NJ

Director January 2008-December 2010

Supervised staff of approximately 25 employees.

Coordinated and maintained the CC and its program for the students to promote a healthy, safe and enriching learning environment for the children.

Complied with all State and Early Childhood rules and regulations.

Supervised the curriculum and lesson plans for each classroom.

Planned and implemented in-service training programs for staff.

Hired new staff, trained and gave orientation to new staff.

Maintained daily records and attendances for East Orange Food Program.

SHP Management Corp, Newark, NJ

Assistant Property Manager May 2004-December 2007

Supervised staff that maintained a high level of customer service.

Hired and trained staff members as well as managed staff schedules.

Responsible for the collection of rent and the daily bank deposits of funds.

Reviewed and approved new resident applications.

Organized and maintained all lease documentation.

Maintained waiting list of potential residents.

Processed and submitting monthly billing/invoices and financial reports to management.

Working knowledge of subsidy programs.

Improved resident relations by resolving issues in a timely manner as well as scheduling recreational events.

Letitia McBride

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PROFESSIONAL EXPERIENCE - Continued

SHP Management Corp, Newark, NJ

Resident Services Coordinator May 2002 - May 2004

Planned, scheduled and conducted federal and state services.

Completed, reported and maintained records in an efficient and effective manner.

Encouraged and recruited seniors to participate in various programs activities.

Knowledge of community state and federal services.

Answered various phone calls.

Processed and updated resident calls.

Information & Referral Specialist, New Brunswick, NJ

Caseworker Aide February 1998- February 2002

Provided information and referral on social services agencies based on an individual's special needs.

Maintained contact with our clients with follow-up calls to assess whether their needs were met.

Attended agency conferences to obtain new information on current events affecting health and human services.

EDUCATION

County of Essex - Dept of Human Services - Certificate in Family Child Care Registration (4/12)

County of Bergen - Dept of Human Services - Certificate in Family Child Care Registration (3/11)

Program for Parents, Newark, NJ - Certificate in Director Academy (6/07)

Rutgers State University, Piscataway, NJ - New Jersey Family Development Credential (6/06)

Professional Training Academy, Newark, NJ - Certified Alcohol Drug Counselor (11/1)

Waris Cultural Center, Irvington, NJ - Certificate in Office Automation (5/85)

Elizabeth High School, Elizabeth, NJ - Diploma (6/82)

SKILLS

Strong interpersonal skills

Efficient in problem-solving

Knowledge of state regulations and agencies regarding social services

Computer literate

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