Engineer Training

CURRICULUM VITAE

Vineeth Kumar K.G

Email id: *************.*@*****.***

Mobile: 845*******

CAREER OBJECTIVE:

Desire a challenging career in a professionally managed, progressive concern in the field of Information Systems to utilize my quality driven professional ethic, result oriented personality, creative problem solving skills while exploring growth opportunities in the IT Industry.

EDUCATIONAL QUALIFICATION:

Passed Engineering Diploma in Electronics and Instrumentation from State Board of Technical Education, Kerala with 84% in 2013

Passed Plus two from Board of Higher Secondary, Kerala with 71% in 2010.

Passed SSLC from Central Board of Public Examinations, Kerala with Distinction (86%) in 2008.

SOFTWARE PROFICIENCY:

Operating Systems : Windows OS / Windows Server 2003/2008

Hardware : Troubleshooting in HP/DELL/HCL/IBM- Desktop/Laptop

WORKING EXPERIENCE:

HCL INFOSYSTEMS LIMITED

June 2013 to till date as Customer Support Engineer.

Sl No

Period

Project (FMS) through HCL

Designation

1

June 2013 - till date

DHFL

System/Remote Support Engineer

ACTIVITY PERFORMED AND RESPONSIBILITIES

Provided technical support, including identifying problem incidents with their subsequent resolutions.

Performed installation of new IT network equipment and system software.

End user System/Application support and troubleshooting.

Remote administration using VNC, Team viewer, Ammy Admin.

Experience in handling Incidents and resolving cases in timely manner.

Handling of helpdesk team, collecting inventory of IT assets and maintaining the same.

Creating of new users in Active Directory and applying policies.

Troubleshooting L1 network problems & LAN cabling.

Knowledge and experience of using Nexthink.

PROFESSIONAL TRAINING

30 Days Induction Training at HCL Training Centre Hyderabad.

Two days Nexthink training given by Tiago Antao.

PERSONAL SKILLS:

Comprehensive problem solving abilities, excellent verbal and written communication skills, ability to deal with people diplomatically, willingness to learn team facilitator hard worker.

PERSONAL PROFILE:

Name : Vineeth Kumar K.G

Father’s Name : K B Govindan

Mother’s Name : Anitha P

Nationality : Indian

Address : Kappoth (H),

Ponnumparamba,

Payyavoor P O

Kannur, Kerala

670633

Date of Birth : 18-04-1993

Hobbies : Listening music, Playing cricket, Riding bike

Languages Known : Malayalam, English, Tamil and Hindi

Place: Kannur. (Vineeth Kumar K.G)

Contact this candidate