IT Support
Resume:
**** ***** ******* **., *******, NC ***** • 919-***-**** / 919-***-**** • *****.****@*****.***
Thad Petit
www.linkedin.com/in/thadpetit
Objective
Seeking a position where my twelve plus years of management and customer service experience and my knowledge and hands on training in computer sciences will be utilized while continuing to gain additional knowledge and skills.
Education
ECPI University Raleigh, NC
Bachelor of Science in Computer Information and Science Jan. 2013
Magna Cum Laude
3.85 GPA, Dean’s List
Member of the Phi Kappa Theta Honor Society
Work History
Technical
IBM Durham, NC 06/14 – 10/14
Lenovo Morrisville, NC 10/14 – 04/15
Server Stress Testing Engineer
Contracted through CTG
Building server hardware to correct test specifications
Upgrading or downgrading server and chassis firmware
Configuring server settings to correct test specifications
Running test within parameters using IBM/Lenovo proprietary software
Providing reports based on test results
Using ticketing systems to track defects found during testing
Working with software and hardware engineers to recreate failed test results and troubleshoot issues
Testing on servers using Windows and Linux operating systems
Hewlett Packard Raleigh, NC 07/13 – 12/13
Cybersecurity Group Intern
Responsible for the conversion of a server lab
Tearing down and updating computer and server components
“Racking and Stacking” servers, firewalls, switches
Updating BIOS and firmware on devices
Installation and configuration of operating systems on servers (Windows and Linux environment)
Network configuration on printers, ip phones, servers, firewalls, and switches
Using System Center 2012 to deploy and manage cloud based systems
Supervision of non-paid interns
General server lab maintenance
Aenigma, Inc. Cary, NC 03/12 – 06/12
Infrastructure Support Intern
Installing software and updates on servers and desktop machines
Assisted in the building of a ‘cold room’ for server racks
Completed 144 hour internship but continued to go in when available to help out as needed
Other
ACS/Xerox Cary, NC Customer Service Representative 04/13 – 05/13
Boylan Bridge Brewpub Raleigh, NC Kitchen Manager 10/08 – 02/10
Highpark Bar & Grill Raleigh, NC Head Evening Cook 04/03 – 08/08
Katmandu Raleigh, NC Assistant Manager 11/05 – 07/07
Eastern Bikes Raleigh, NC 08/04 – 10/05
Wing Zone Raleigh, NC Manager 04/02 – 07/03
Accent Imaging Raleigh, NC Senior Key Operator 06/99 – 05/02
Skills
Proficient with Windows XP and 7, and VMWare Workstation
Familiar with Windows 8, Microsoft Server 2008, Server 2012, VMWare ESXi, RHEL, SLES, and CentOS
Active Directory, Powershell, DNS, and DHCP
Microsoft Office including Word, Excel, PowerPoint, Publisher, and Visio
Experience with Cisco routers and switches
Hardware and software installation on PC’s and servers
Remote Desktop applications
Adobe CS including Photoshop, Bridge, and GoLive
HTML, C++, CSS, and Java
Functional Experience
Technical
Updating and maintenance of company website and online store
PC and server hardware and software installation
Designing of print and digital promotional materials
Scanning, reproduction, and digital archiving of large format documents
Monitoring accounts receivable and payable
Leadership
Training, scheduling, and supervision of staff
Maintaining inventory, production costs, and labor hours within acceptable parameters
Closing paperwork duties, including cash out and bank deposits
Developing and implementing new business plans
Miscellaneous
Event planning and promotions
Shipping and receiving
Call center
Phone sales and customer contact
Accounting
References
Name: Brian Campbell Phone Number: 919-***-****
Email: *********@******.*** Company: Lenovo
Name: David Vaughn Phone Number: 919-***-****
Email: *****.*.******@**.*** Company: Hewlett Packard
Name: Adam Holt Phone Number: 336-***-****
Email: *********@*****.*** Company: NetApp
Name: Danny Holyfield Phone Number: 910-***-****
Email: *****.*********@*****.*** Company: AT&T
Contact this candidate