Customer Service Manager

Jason Blohm

*** ******* **, ******, ** ***** 517-***-**** *******@*****.***

www.linkedin.com/in/jasonmblohm/ • jasonblohm.weebly.com

Summary

Highly experienced and tech savvy professional, with over ten years of experience in customer service, contract analysis, and development of operating procedures. Excellent research and writing skills; able to grow positive relationships with clients and colleagues at all organizational levels. View teaching and learning as a dynamic and interactive process. Proficient in all of the standard office desktop software. Proven organizational, communication, and problem-solving skills. Recently completed a Master of Arts in Organizational Leadership.

Experience

7/2015 – Present

Lowe’s

Adrian, MI

Department Manager ~ Tool World

Oversee Customer Service Associates within the department focusing on training, development, and motivation

Scheduling of team members and interpretation of financial reports related to the department.

Promote safety culture with emphasis on safe work practices

Manage $1.4m in sales while creating new and effective merchandising standards.

7/2010 – 12/2014

Masco Cabinetry

Adrian, MI

Contract Specialist

Review contract terms and conditions confirming compliance with Federal (Sarbanes-Oxley) and State laws, and company policies.

Negotiate contract terms; resolved conflicts between contractor and subcontractor

Develop and cross-train team members on standard operating procedures

Coordinate with employees at all levels of the organization to ensure timely and accurate completion of subcontract review.

7/2004 – 7/2010

Masco Cabinetry

Adrian, MI

Customer Care Coordinator

Entered orders and answered product related questions from distributors and builder customers in multiple markets.

Six Sigma Orange Belt – reduced warranty replacements by $25,000 per year

Train new team members on Oracle applications

Junior Achievement volunteer teacher

Education

9/2001 – 5/2004

Siena Heights University

Adrian, MI

Bachelor of Arts: History

Minor in Business Management

Member of the Missing Link Social Sciences Club

9/2013 - 5/2015

Master of Arts: Organizational Leadership

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