Sales Customer

SUMMARY:

Licensed goal oriented financial sales professional possessing 8 years of banking experience. Bilingual Portuguese and Spanish.

PROFESSIONAL EXPERIENCE:

TD BANK, West New York/NJ November 2012 to Present

Financial Services Representative II/ Store Supervisor

Profiling customers to recommend the appropriate solutions. Maintaining strong products and employees.

Helping customers, and provide sound advice at every customer interaction to create a positive customer experience, while selling (and cross selling) TD Bank’s products and services, as well as insurance’s products and annuities.

Taking loans applications and closing on mortgages, personal and business loans.

Performing store closing and opening procedures, proving the vault, submitting Store Recap, and approving financial transactions using sound judgment to minimize risk and potential losses from fraud and other decision that could impact Branch P&L.

CHASE, New York/NY October 2011 to November 2012

Personal Banker

Primary focus on sales development and relationship building through the promotion of deposits, loans, and the retention of customers.

Responsible for selling a full range of banking products and services to existing and prospective customers.

Taking loans applications, initiating and maintaining customer contact through a variety of methods, including customer interaction on the phone and platform, telemarketing, and attending seminars and community events.

SOVEREIGN BANK, Elizabeth, NJ August 2010 to October 2011

Small Business Specialist

Deepening and retaining relationships, as well as acquiring new business (prospecting in and out of the branch).

Helping business clients with their deposit, cash management needs, payment solutions, and lending products.

Opening deposit accounts for personal and business clients; processing and closing loan applications and appropriately cross selling products and services.

BANK OF AMERICA, NJ March 2008 to July 2010

Business/Personal Banker, September 2009 to July 2010

Responsible for generating business and deepening relationships by selling services and products to potential and existing customers.

Opening deposit accounts and taking loan applications; responding to customer inquiries and concerns and creating positive solutions; recognizing and referring cross-sell opportunities; interviewing and processing customer loan/credit line requests, obtaining referrals from customer.

Customer Marketing Sales Associate II, Credit Card Services, March 2008 to August 2009

Accepting incoming service calls from high net-worth credit card clients.

Developing rapport to strengthen existing relationships while creating sales opportunities.

Marketing and selling balance transfers from competitors, cash deposits into checking accounts, and banking products and services.

Utilizing negotiation and judgment skills to determine the most appropriate solicitation for each customer. Minimizing fraud while maintaining customer satisfaction and delight in compliance with strict company policies.

Exceeded sales goals by 110% or more consistently.

EDUCATION:

School of Business Administration D. Pedro II, S. J. Rio Preto-SP / Brazil

Bachelors of Business Administration (2003)

Federal University of Minas Gerais -Belo Horizonte-MG / Brazil

Associate Degree, World History (1996 – 1998)

Professional Licenses

Licensed Insurance Representative – Life and Health

NMLS Registered Associate (S.A.F.E.)

Licensed Public Notary – State of New Jersey

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