Customer Service Sales
Resume:
DAIMON GUY SCOGGIN
**** ****** ******, ******, ** 28150
*************@*****.***
PROFESSIONAL INSIDE SALES REPRESENTATIVE
Profile
More than 7 years successful experience in customer service and support with recognized strengths in problem-solving and trouble-shooting, sales staff support, and planning/implementing proactive procedures and systems to avoid problems in the first place.
Possess solid computer skills.
Ability to train, motivate and supervise customer service employees.
Ability to be a team player
Maintain and update accurate inventories.
Other Experience
I-CAR Platinum Certified
S/P2 Supervisor Training
PPG Shop Management Estimate Plus Certificate
Active supporter and volunteer with the March of Dimes
Member of BPOE Lodge #1709
Member of Cleveland Country Club
Employment
Safety Test
2007 -2014
Customer Service Representative
Work with sales professionals, responsible for hundred of individual and corporate accounts.
Supported sales reps in opening new accounts and upgrading existing service.
Quickly and effectively solved customer challenges.
Maintained quality control/satisfaction records, constantly seeking new ways to improve customer service.
Processed, pulled orders and shipped up to 100 packages per day
Handled incoming sale calls along with walk-in sales
Assisted outside sales team by entering tickets from calls and/or emails
Richie’s Body Shop
2001-2007
Body Shop Manager
Responsible for estimates and supplements of wrecked vehicles
Handled all relationships with 10 DRP insurance companies
Delegated all repairs to vehicles
Responsible for ordering all parts for repairs
Solely responsible for customer satisfaction and files
Main source for customer service
Lafayette St. Grill & Pub
Restaurant Manager
Responsible for all scheduling and new hire of employees
Managed all food, liquor and labor costs
Responsible for the day to day operations of 150 seat facility
Ichabod’s Eatery
Assistant Manager
Managed daily operations in 225 seat restaurant
Inventory and ordering of food & supplies
Responsible for all advertising, monthly calendars, band bookings and special events relating to Uptown Shelby promotions
Expedited food
Managed employee schedules
Trained new employees
Customer satisfaction
1998-2000
1993-1998
Education
Crest High School Graduate
Cleveland Community College
1993
1993-1995
References Furnished Upon Request
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