Customer Service and Administration

Fanny Kiang

** ******* ********, ******** ****

Ontario, L4E 4P1

Cell: 416-***-****

Email: acrwev@r.postjobfree.com

CLIENT SERVICE REPRESENTATIVE

QUALIFICATIONS SUMMARY

Client Service professional experienced working in fast-paced environment demanding strong organizational, technical, and interpersonal skills. I am committed to superior customer service, detail-oriented and capable to work independently without supervision and under pressure. Self-motivated, quick-adaptable, team player and enjoyed new challenges. Capabilities include:

-Customer Service and Relations - Problem Solving

-Word Processing and Typing - Filing and Data Archiving

-Telephone Reception - Office Equipment Operation

-Fluent in English, Cantonese and Mandarin.

COMPUTER SKILLS

-Familiar with Microsoft Office, Outlook, Word, Excel, PowerPoint, Quick Office Commander, Lotus Notes and Internet Explorer.

-Competent in drafting and transposing legal documents by using Microsoft Word and WordPerfect.

-Proficient in learning different type of web tools.

EMLOYMENT HIGHLIGHTS

Customer Service

-Developed customer service and counseling skills by providing different solutions to assist customers’ financial situations.

-Demonstrated high level of customer service in achieving customer satisfaction commitment.

-Consistently met quality standard procedures in a professional manner.

-Achieved Employee of the Month Award in February 2009 Allied International Credit.

-Achieved 100% in the Customer Referral and Fee-Base Sales Target by referring potential business to the Branch Manager and Banking Officers.

Sales/Marketing

-Excelled in communication, organizational, negotiating and decision making skills in achieving account targets.

-Acquired increasing responsibilities in managing the whole sales representative’s accounts in Canada and US in IBM.

-Provided marketing support servicesto the Leasing team.

-Obtained Top Team Award of Achieving Highest Sales Target with the colleagues in the branch.

Fanny Kiang

26 Wolfson Crescent, Richmond Hill

Ontario, L4E 4P1

Cell: 416-***-****

Email: acrwev@r.postjobfree.com

Administrative Support

-Demonstrated initiatives in researching customer’s websites and priced legal requests on web tool within job delegation level.

-Prioritized tasks by assigning requests for the team.

-Pursued IBM procedures in processing legal requests for potential bids and communicating to IBM business partners to meet evolving changes in the innovative environment.

-Consistently met target bid time and volume with high degree of accuracy.

-Effectively communicating with different IBM teams(IBM’s Internal Pricers, Bid Mangers and Sales Representatives) on IBM’s confidential bids.

-Acquired legal secretarial skills in preparing legal leasing documents such as Leases, Estoppels and Offersfor Leasing Department.

- Prepared and filed leasing correspondences for each tenant’s individual file.

-Provided administrative support services and reception in a realty brokerage firm.

-Established multitasking skills in handling eight incoming lines, showing appointments and preparing realty MLS listings.

WORK HISTORY

Customer Service Officer/Call-Centre Representative

Allied International Credit Corp. Aug 2008 ~ Mar 2015

Sales Supportfor X series bids desk – Canadian & US Team

IBM Global Sales, IBM Canada Ltd. Nov 2005 ~ Nov 2007

Administration Assistant, Leasing

MENKES Development Inc. Feb 2003 ~ Mar 2005

Receptionist/Administration Assistant

EXIT Realty Distinction Inc. Oct 2002 ~ Jan 2003

Customer Service Representative

CIBC, Bayview Village Centre Branch Feb 2000 ~ July 2002

EDUCATION AND TRAINING

Customer Service re Personalities Training - Allied International Credit Corp. 2014

Certification in Contact Centre Apprenticeship Program - Seneca College 2014

Bachelor of Arts in Economics - York University 1999

Diploma in General Business (with Honors) - Seneca College 1997

REFERENCE

-Available upon request.

Contact this candidate