Management Manager
Resume:
SCOTT
R.
DYKSTRA
Ave.
Skokie,
IL
60076
Mobile:
(312)
890- 4401
•
Email:
*******@*****.*** SUMMARY
Seasoned
and
innovative
executive,
with
strong
business
acumen
and
proven
experience
in
program
management,
human
resources,
development, community
outreach,
and
strategic
change.
A
strong
sense
organizational
behavioral
management
and
cross- functional
collaboration,
with
a
wide range
of
strategies
to
advance
and
achieve
missions,
strategic
goals,
and
long
range
planning.
Accomplished
team
builder,
with
extensive
experience
in cultural
and
management
transitions,
in
addition
to
strong
oral
and
written
communication
skills. PROFESSIONAL
EXPERIENCE
Neumann
Family
Services
Interim
Residential
Director,
Chicago,
IL
(March
2015- Current) Director
of
Neumann's
24
residential
facilities,
supervising
over
380
program
employees,
including
Senior Managers,
Residential
Supervisors/QIDPs,
and
Direct
Support
Professionals.
Responsible
for
the
program's
overall direction,
strategic
planning,
and
operations. Selected
Accomplishments
• Consolidated
DD
residential
sites
from
30
to
25,
eliminating
deficit
in
program- operating
budget
• Created
IDHS
56U
Applied
Behavior
Analysis
program,
for
top
rate
services
and
billing
• Started
process
of
implementing
cloud
based
client
service
program
• Improved
employer/employee
relations
in
employee
discipline
process
utilizing
equity
theory
• Increased
client
community
integration
• Improved
overall
site
cleanliness,
safety,
and
compliance
with
governing
state
regulations Esperanza
Community
Services,
Chicago,
IL
(2012- 2015) Director
of
Adult
Day
Programs
Director
at
a
45
year
old
social
service
organization
providing
residential,
vocational,
educational,
and
home- based services
for
adults
with
developmental
disabilities.
Duties
include
serving
on
the
executive
leadership
team, program
development,
community
relations,
union
negotiation,
and
contract
bargaining.
Responsible
for
financial oversight
of
the
program
budget,
curriculum
development,
team- building,
hiring,
training,
human
resources,
and strategic
planning.
Selected
Accomplishments
• Increased
enrollment
and
correlational
funds
by
13%,
filling
all
open
program
slots
• Created
and
implemented
structured
teaching
curriculum
for
classroom
morning
routines
• Successfully
facilitated
positive
cultural
change
and
leadership
using
active
inquiry,
employee engagement,
and
review.
Cross- functional
teams
were
also
created
to
engage
employees
in
decision making
and
the
process
of
strategic
planning
and
implementation
• Received
a
Bureau
of
Quality
Management
(BQM)
state
compliance
score
of
98
out
of
100
• Restructured
classrooms
and
direct
support
staff
to
ensure
a
higher
quality
of
participant
care Assistant
Director
of
Residential
Programs
(CILA) Served
as
the
direct
supervisor
of
all
residential
staff,
including
case
manager,
nurse,
care
coordinator,
and
direct support
staff.
Responsible
for
all
functions
of
daily
operation
including
quality
assurance,
resident
care, organizational
structure,
purchasing,
residential
remodeling,
vehicle
maintenance,
strategic
planning,
case management
and
medical
care.
Selected
Accomplishments
• Created
and
implemented
tools
for
organizational
structure,
for
each
shift
and
position.
Tools include
shift
checklists,
medication
administration
and
reporting
policies,
cleaning,
and
laundry schedules
and
psychotropic
medication
review
processes
• Remodeled
all
residential
locations
and
oversaw
contracted
construction
• Purchased
new
furniture
for
all
residential
locations
• Restructured
all
staff
positions
• Created,
implemented,
and
trained
all
staff
on
position
specific
employee
handbooks
• Worked
with
nutritionists
to
create
healthy
and
satisfying
meal
plans
for
residents
• Overhauled
residential
and
medical
files,
increasing
state
compliance
and
quality
of
care
• Created
and
implemented
new
Individual
service
plan
(ISP)
documents,
structure
and
legal consents,
including
processes
and
procedures
for
medical
and
behavioral/psychiatric
care CORE
COMPETENCIES
Program
Creation,
Development,
and
Implementation
Organizational
Behavior
Management
Regulatory
Compliance
and
Case
Management
Team
Member
Training
and
Mentoring
Quality
Assurance
Budget
Management
Interviewing,
Hiring,
and
Employee
Retention
Time
and
Resource
Optimization
Suburban
Access
Inc.,
Hillside,
IL
(2011- 2012) Individual
Service
Coordinator/QIDP
Served
as
an
advocate
for
participants
and
residents
in
IDHS
DD
Medicaid
waiver
programs
including
children
and adult- home- based,
residential,
and
educational
and
vocational
day
programs.
Responsible
for
insuring
quality
of care
of
participants,
residents
and
families
through
quarterly
visits,
services
plan
meetings,
and
emergency
team meetings.
Reviewed
services
plans
to
determine
approval
or
denial,
in
addition
to
securing
state
funding
for individuals
and
families
in
need.
Innovations
in
learning
PC,
Merrillville,
IN
(2010- 2011) Line
Therapist
Provided
direct
support
and
behavior
therapy
for
special
needs
children
in
the
clinical
setting.
Primary responsibilities
include
implementing
Medicaid
approved
treatment
plans,
using
principles
of
Applied
Behavior Analysis
for
language,
life
skills,
and
maladaptive
behaviors.
Extensive
documentation
of
data
was
charted
and graphed
to
show
trends
and
progress
regarding
clients’
behavior
and
learning
progress.
I
also
served
on
the emergency
behavior
response
team.
Grace
Reformed
Church,
Lansing,
IL
(2004- 2008) Director
of
Music/
Director
of
Junior
High
Programs Directed
the
organizations
music
program
and
junior
high
programs.
Provided
leadership,
mentoring,
and
lay
– counsel
for
the
leadership
team
and
student
attendees.
Recruited
and
trained
new
adult
and
student
team leaders.
Developed
and
implemented
age
appropriate
curriculum,
recreational
activities,
and
trips,
promoting community
through
fellowship,
fun,
and
faith
development.
Oversaw
program
budgeting,
and
sublimated program
budgeting
needs
through
fundraising
and
networking.
Provided
direction
and
training
for
all
functions
of the
music
program,
including
leading
music
for
all
services,
directing
a
choir,
and
music
composition
and performance.
Selected
Accomplishments
• Increased
junior
high
program
enrollment
by
80%
within
first
year
of
service
• Created
multiple
cell
groups
for
student
mentoring
and
attained
78%
attendance
of
all
members
• Increased
student
leadership
team
by
60%
• Increased
group
budget
by
50%
through
fundraising
and
community
networking
• Developed,
mentored,
and
led
adult
and
student
choirs,
vocalists,
and
musicians
• Directed
five
professional
music
bands
performing
at
NASCAR
• Performed
music
in
chapel
services
for
NASCAR
drivers
and
talent
including
Lovie
Smith,
Will
Ferrell, Hanson,
and
Dale
Earnhardt
Jr.
EDUCATION
LIBERTY
UNIVERSITY,
LYNCHBURG,
VA
Masters
of
Arts
in
Human
Services,
Business
(2012- Fall
of
2015) LIBERTY
UNIVERSITY,
LYNCHBURG,
VA
Bachelors
of
Science
in
Religion,
Psychology
(2011) CERTIFICATIONS
Professional
Crisis
Management,
Level
II
(2014) Certified
Course
Coordinator/QIDP
Trainer
(2014) QIDP/Case
Manager
(2011- Current)
Crisis
Prevention
Intervention
(CPI)
(2012- Current) PROFESSIONAL
DEVELOPMENT
Axelson
Center
for
Non- Profit
Management,
North
Park
University
Leadership
Summit
(2014) Total
Money
Makeover,
Liberty
University
(2014) Willow
Creek
Association
Leadership
Summit
(2005,
2006) Public
Speaking
and
Written
Communication
Contract
Negotiation
and
Union
Bargaining
Corporate
Responsibility
and
Ethics
Event
Planning
Psychology/Applied
Behavior
Analysis
Marketing,
Donor
Relations,
and
Fundraising
Thought
Leadership
Employee
Retention
and
Optimization
Strategic
Planning
and
Implementation
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