Assistant Property Manager

ASHLEY HELMER

**** ******* *** • Apt. * • Dallas, Texas • 75219

CELL 940-***-**** • E-MAIL ***.******@*****.***

PROFILE Currently an Assistant Manager at an A+ property, who is accomplished in customer relations, all communications facets, and fortifying interpersonal relationships with team members. Exceptional written and oral communication skills, and expertly trained in grammar usage. Inspired by challenges, with a problem-solving mentality; all new experiences are relished. SKILLS • Yardi • Onesite • Entrata • Blue Moon • Windows • Mac • Word • Excel • Photoshop EXPERIENCE Dallas, Texas Jan 2015 – October 2015

Assistant Property Manager – Hanover Cityplace

• Collects all rents and maintains accurate resident ledgers.

• Coordinates vendors, contractors, and all maintenance staff with make ready preparation and execution.

• Executes all Statements of Deposit, from apartment walks to communications with previous residents.

• Acts as Manager when required. Maintains high office standards and excellent customer service.

• Assists in leasing, phone calls, and emails.

• Completes all month-end reports for accounting and corporate offices. Denton, Texas May 2013 – Nov 2014

Assistant Property Manager – Jack Bell Property Management

• Managed communication with prospects, applicants, and residents. Responsible for contacting residents during renewal periods to ensure high retention rate.

• Redeveloped marketing strategies: filmed apartment walkthroughs, wrote ads, listed properties and current availability on various websites. Created marketing calendar for organization and fluidity of social media.

• Tracked work requests, market rates, and renter’s insurance policies.

• Walked all vacated apartments, assessed damages, and conducted deposit accounting. Greenville, Texas Sept 2011 - May 2013

Assistant Property Manager – Residences at Bear Creek

• Improved resident records to encourage consistent accuracy. Updated rents, deposits, and application fees from residents and prospects. Issued notices for late payments, evictions, and NSF fees.

• Preserved resident relationships to ensure customer satisfaction.

• Managed office operations and informed residents of news and/or events in the community through memorandums and quarterly flyers.

• Prepared new and renewal leases.

• Conducted unit inspections and ensured quality apartment conditions.

• Composed monthly reports, maintained rent roll, and processed service requests. EDUCATION University of North Texas, Denton, Texas, May 2009 Bachelor of Arts - Honors: English – Literature

President’s List, Dean’s List, Alpha Lambda Delta, National Scholar’s Honor Society

Contact this candidate