Design Customer Service
Resume:
Professional Summary
A seasoned professional with over 20 years of experience in graphic design, web interface design, crea ve and client management, quality assurance and product tes ng. Possess an expert level understanding of usability and design interface and a keen ability to iden fy and understand the client’s needs and support the team throughout the development process. Professional Skills
Design
Experience
• Conceptualize and design visual solu ons for corporate marke ng, branding, web presence, phone and tablet applica ons, adver sing, direct mail campaigns, and publica ons.
• Translate complex concepts into a clear visual communica on by crea ng compelling, effec ve design solu ons that iden fy the needs of the target audience and incorporate those needs into the development of online and offline communica on strategies.
• Effec ve leader of internal design mee ngs and cri que sessions to ensure the site structure, naviga on and aesthe cs of the design effec vely address the target audience.
• Research and implement leading- edge web design strategies, trends and emerging technologies.
• Able to clearly ar culate, both verbally and visually, conceptual design ideas and solu ons. User- Interface
Design
• Develop site structures by analyzing relationships between content, user interface, and technology to ensure project deliverables are consistent with func onality and design specifica ons.
• Develop organiza onal schemas used as the basis for architec ng client websites and construc ng site maps, wireframes, interac ve prototypes and mockups that include all levels of naviga on.
• Successfully re- engineer consumer websites based on extensive audience analysis, including focus group tes ng, surveys, user interviews and mass market benchmarking.
• Conduct heuris c and compe ve assessments.
• Collaborate with key stakeholders to understand and support the client’s design goals and ensure effec ve execu on of user- centric design solu ons. Quality
Assurance
and
Tes ng
• Perform tests on computer applica ons, websites and mobile device applica ons to isolate and solve issues. Ini ate tests, analyze results, and report findings of technical problems.
• Execute test plans of applications and record and document results and compare to expected results.
• Develop and document test plans based on so ware requirements and technical specifica ons.
• Ability to use logic and comprehensive methods to iden fy and solve problems. DIANE KOCZUR
5250 FOXBOROUGH POINT, SAN DIEGO, CA 92130
***********@*****.*** Management
• Strong interpersonal skills with proven ability to mo vate a team of crea ve managers, designers, usability analysts and content writers.
• Provide art direc on to crea ve teams and individuals during all stages of design process.
• Manage the development of project teams by ensuring that project tasks are in line with each team member’s career interests.
• Assemble mul ple project teams; iden fy resource requirements and accurately forecast revenue, profitability, margins, bill rates and staff u liza on across all projects.
• Ability to lead client discovery sessions, defining business requirements, discovering and interpre ng user goals and priori es and successfully manage client expecta ons for mul ple large- scale projects.
• Develop new crea ve business proposals, budget proposals and project cost es mates. Training
• Ability to research and develop in- depth courses as well as short overview webinars that cover specific topics of interest.
• Experience with developing course material on compliance with sec on 508 of the Americans with Disabili es Act for a two- week professional workshop at George Washington University.
• Develop and present online training materials on the user- center design approach, design best practices, web standards, user interface design, 508 Accessibility, target audiences, user trends, CMS design standards, web management and work flow processes, and wri ng for the web. Work Experience
Senior
Consultant
Visual
Informa on
Specialist
October 2002 - August 2015 U.S.
Department
of
State,
Office
of
Digital
Publishing Worked as a senior member of the Department of State team that was tasked with developing a Content Management System (CMS) for use in developing Embassy specific websites in over 170 countries and in over 30 different languages. Worked closely with Embassy and Consulate personnel to ensure that their websites met the standards established by the CMS team and were an effec ve means of communica on between the United States and the host country. Responsible for transla ng complex concepts into a clear visual communica on by crea ng compelling, effec ve web design solu ons that iden fied the needs of the target audience; and incorporated those needs into the development of online and offline communica on strategies that consistently met State Department goals and objec ves. Established the conceptual and stylis c direc on for projects and worked closely with developers to ensure that the final product met the Department of State’s high standards for excellence. Served as an in- house expert on usability and design and provided guidance to Embassy IT pro- fessionals around the world and advised stakeholders when to involve user research and tes ng. DIANE KOCZUR
5250
FOXBOROUGH
POINT,
SAN
DIEGO,
CA
92130
C
***********@*****.*** Page 2
Established the conceptual and stylis c direc on for projects and worked closely with developers to ensure that the final product met the Department of State’s high standards for excellence. Developed site structures and relationships between content, user interface, and technology, and worked with members of the design team to ensure that project deliverables were consistent with func onality and design specifica ons. Responsible for user- centered design lifecycle for overseas web sites for the Department of State including user analysis, card- sor ng, expert evalua ons, paper prototyping and wireframe development. Contributed to the development of the CMS Web Standards and Regula ons Guidelines.
Recognized as a “Pioneer” of best prac ces and web standards for a worldwide audience. Researched, developed and presented online training materials and courses to improve customer knowledge base and efficiency.
• Crea ve
Lead, Intelix, Inc., September 2001 - October 2002
• Crea ve
Director,
Etensity, Inc., January 2000 - September 2001
• Art
Director,
Phillips Publishing, Inc., November 1996 - January 2000
• Senior
Graphic
Designer,
Craver, Mathews, Smith & Company, February 1995 - October 1996
• Senior
Designer,
Innova ve Projects,
November 1994 - February 1995
• Graphic
Designer,
Seabury & Smith, November 1993 - November 1994
• Graphic
Designer,
American Chamber of Commerce Execu ves, April 1991 – November 1993 Education Certifications Professional Development
• BA Graphic Design, Marymount University
• Cer fied Usability Analyst, Human Factor Interna onal (HFI)
• Foreign Service Ins tute (FSI), Seven Habit of Highly Effec ve People
• Foreign Service Ins tute (FSI), Basic Leadership Skills
• Foreign Service Ins tute (FSI), Effec ve Customer Service Relevant Technical Skills
• Opera ng Systems: Windows and Mac OS
• Languages: HTML, CSS
• So ware: Proficient in Adobe Crea ve Suite, Microso Office Suite, Content Management Systems
DIANE KOCZUR
5250
FOXBOROUGH
POINT,
SAN
DIEGO,
CA
92130
C
***********@*****.*** Page 3
Awards
• Sevatec Team Award, 2015
• Cer fica on of Apprecia on Award – Department of State, 2011
• Official Honoree – Webby Award, 2010
• Cer fica on of Apprecia on Award – Department of State, 2010
• Franklin Award – Department of State, 2006
• Meritorious Honor Award – Department of State, 2006
• Franklin Award – Department of State, 2004
• Group Superior Honor Award – Department of State, 2003
• Extra Mile Award – Department of State, 2003
• Maxi Award – Phillips Publishing Co., 1999
• Maxi Award – Craver, Mathews, Smith & Co., 1996 Publications
• I- School: Crea ve Services Training Methodology, Etensity
• Co- Author Designing Accessibility for Sec on 508, George Washington University
• Web Management, U.S. Department of State
• Web Design Best Prac ces, U.S. Department of State
• Usability Best Prac ces, U.S. Department of State
• Photoshop Image Edi ng, U.S. Department of State
• Photoshop Tip and Tricks, U.S. Department of State
• Design Standards and Style Guides, U.S. Department of State Security Clearance
• Secret
DIANE KOCZUR
5250
FOXBOROUGH
POINT,
SAN
DIEGO,
CA
92130
C
***********@*****.*** Page 4
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