Customer Service Security Guard

LINDSAY MAYS

**** ****** ********* * Brooklyn NY 11208 * 917-***-**** * Email: ********@***.***

SUMMARY:

Customer Service professional and trained New York State Security Guard with experience working in corporate, retail and banking industries. Excellent communication and interpersonal skills with the ability to interact professionally with individuals at all levels of an organization. Proficient in Microsoft Office.

EMPLOYMENT HISTORY

JUNK A CAR NATIONWIDE July 2014-November 2014

Customer Service Representative Brooklyn, NY .

Resolved customer complaints and inquires via phone, email or mail.

Utilize computer technology to handle high call volumes.

Participated in activities to improve customer satisfaction and business performance.

Entered client’s information into computer and performed account maintenance activities

DIAL 7 CAR AND LIMOUSINE SERVICE May 2013-August 2013

Telephone Operator Queens, NY

Answered incoming calls and collected information from the customer.

Accurately entered customer information into computer.

Gave price quotas based on vehicle size and customer destinations.

Completed reservations for customers and communicated reservations to dispatcher.

YANKEE STADIUM March 2010-October 2012

Cash Control (Seasonal) Bronx, NY

Collected and counted amount of money according to receipt given by manager and supervisors.

Provided change to manager, vendors and cashiers when needed.

Logged all entries into computer after all money has been counted and verified.

Trained new incoming clerks.

DIME SAVINGS BANK July 2008-November 2009

Bank Teller Bronx, NY

Cashed and deposited checks, entered customers' transactions into computers and issued receipts.

Counted currency and coins by hand or using currency-counting machine.

Received and counted daily inventories of cash, drafts, and travelers’ checks.

Prepared and verified cashier’s checks; sorted and filed deposit slips and checks.

ANN TAYLOR LOFT August 2007-May 2008

Cashier New York, NY

Operated cash register with peripheral electronic process equipment.

Balanced out cash drawer before and after shift.

Cross sold to customers and assisted in the dressing room.

Folded clothes, dressed manikins and help design store front window.

EDUCATION / CERTIFICATIONS

CAMBA

NY State Security Guard License (3/2014)

Eight-Hour Pre-Assignment Security Guard Certificate (3/2014)

Sixteen-Hour On-the-Job Security Guard Certificate (3/2014)

MONROE COLLEGE

Coursework towards AA Degree in Forensic Accounting

NEW YORK STATE DEPARTMENT OF EDUCATION

General Equivalency Diploma

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