Customer Service Administrative Assistant
Resume:
Sherry L. O'Connor
Concord, CA
**************@*****.***
925-***-**** (cell)
Summary
Managing daily operations in multiple settings, as a Supervisor or as part of a team effort, has been a large part of my working career. Office work is a preferred venue for assisting others in reaching established goals. Customer-service focused and detail oriented, my goal is to continue to work on process improvements and to help people in whatever capacity is needed.
Computer Skills
IBM-PC: Windows 7 & NT, Lotus Notes, Microsoft Office Suite 2007 & 2010 (Excel, Word, Access & PowerPoint), FileMaker Pro and DOTS (DME Ordering Tracking System). CTdb (Compliance Training Database); On-line Webinars. Mainframe: CICSPROB .
Some experience with MAC computers
Experience
1997 – 2014
Kaiser Permanente Foundation Health Plan, Inc.
Administrative Assistant / Senior Analyst / Project Manager
Compliance & Privacy Department
100% completion rate - Annual Compliance Training for 60,000 NCAL employees
100% completion rate – Conflict of Interest Questionnaire Program for NCAL Region
Managed Voice Over Internet Protocol Project –migration of all telephones to a new system. Provided training and support to Regional Office employees
eRounds – Performed Compliance rounds in regional offices & clinical settings to ensure compliance with regulations, policies & procedures
Support Services Supervisor – Durable Medical Equipment (DME)
Supervised staff of 16 Local 250 employees in processing Durable Medical Equipment orders. Customer Service focused; managed daily operations and solved problems for members.
Sr. Healthcare Analyst – Richmond Facility
Worked closely with Project Management team, physicians and staff to implement Adult Primary Care program at the Richmond facility.
Staff Specialist/Project Assistant – Planning & Analysis – Consulting Firm
Assisted director of Planning & Analysis; scheduling for several consultants; assisted project lead in the coordination of the Utilization Management Project. Supervised admin staff; handled day-to-day operations of department including processing new hires: worked closely with People Solutions and Compensation/HR Depts., Lotus Notes registration, telephone & data installs and space planning. Maintained department telecommunication billings and inventory. Provided excellent customer service to P&A staff, management and consulting clientele.
1984 – 1992
Bank of the West, Walnut Creek, CA
Training Coordinator
Organized activities & schedules; supervised contract personnel
Business Services Representative
Service liaison for client companies; problem identification & solutions; provided technical and operational support to customers on a daily basis
Administrative Assistant/Executive Secretary
Human Resource Department – Coordinated temporary employment needs bank-wide; front-office duties.
Service Administration/President’s Office - Handled all correspondence and telephone coverage for eight officers; Executive Secretary to Vice President during absence of regular staff.
Education
1996
California State University, Hayward
B.S. Business Administration/Human Resources Management GPA: 3.74
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