Customer Service Technician

DANIEL RATCLIFF

***** *** *** ****, *******, TX *7447 H: 281-***-**** C: 832-***-**** ********@*****.*** I'm a reliable technician with more than 10 years in automotive mechanics. Punctual, organized and skilled in all areas of auto repair. Automotive technician focused on completing preventative maintenance and repairs in a timely fashion and giving proper attention to every vehicle and customer. An auto technician who implements excellent diagnostic skills. Discovers the root of the problem quickly and works to find solutions.

Diagnostics knowledge.

Creative and complex problem solver.

Strong client relationships.

Quick learner.

Fuel system and ignition system repair.

Steering and Suspension knowledge and repair

Calibration and adjustment of automotive systems such as ignition and valve timing or brakes.

Can resurface brake drums and rotors on lathe

Automotive Service Technician, 05/2012 to Current Vandivort Motor Cars – 10175 Veterans Memorial Drive, Houston Texas 77038 Tested vehicles and their components and systems.

Operated equipment such as digital multi-meters, compression gauges and OBD diagnostic devices. Adjusted repaired systems to meet manufacturers' performance specifications. Conducted routine and scheduled maintenance services such as oil changes, transmission services, and tune-ups. Reviewed work orders and discussed them with supervisors. Cleaned and removed grease on engines and engine compartments using specific chemicals. Disassembled engines and repaired or replaced defective parts. Repaired, replaced and adjusted brakes and brake pads. Repaired and prepared vehicles for sale at car lot. Engine Disassembly and Parts Repair, 05/2009 to 04/2012 B&M Engine Supply – 121 Caroline Street, Spring TX, 77373 Safely used all hand and power tools, including the air ratchet, grinder, torch and cutter. Cleaned and removed grease on engines and engine compartments using specific chemicals. Disassembled engines and removed and cleaned parts. Painted and packaged parts for shipping.

Operated fork lift to load and unload engines.

Engine disassembly and parts removal

Auto Technician, 08/2003 to 04/2009

B.J.'s Auto Repair – 3619 Ranch Road 620 North, Austin Texas 78734 Tested vehicles and their components and systems.

Conducted routine and scheduled maintenance services such as oil changes, transmission service, cooling system flush and tune-ups.

Adjusted repaired systems to meet manufacturers' performance specifications. Communicated effectively with customers on future problems and repairs that might need to be addressed. Reviewed work orders and discussed them with supervisors. Safely used all hand and power tools, including impact wrench, air ratchet, air grinder, power drill, hydraulic press, and propane torch

Mounted and balanced tires as well as repaired tires with patches. Upheld top-quality workmanship and excellent customer service. Diagnosed computer and electrical failure with appropriate testing equipment. Turned and resurfaced brake drums and rotors on brake lathe. High School Diploma: 2001

B.F. Terry High School - 5500 Avenue North, Rosenberg, TX 77471 GPA 3.41

Graduated with Honors

PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

EDUCATION

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