Pratheeba Panchatcharam
acrwau@r.postjobfree.com
**** ******* **** **, ****, NC
Solutions-oriented Technical Business Analyst possessing a unique combination of skills, including business analysis and applications development experience in top-tier Health Care, Personal Insurance and Manufacturing organizations
Qualifications
As Business Analyst, I provide support to the project team in analysis and documentation of business needs and ensuring the accurate alignment of technology with business objectives
I am experienced in business analysis, data analysis, use case analysis, requirements elicitation, change management, testing, problem-solving and project management
Liaison experience, customer consultant facilitating business process integration efforts between diverse groups, communication of technical concepts to non-technical audiences, Joint collaboration of business and technical environments, JAD facilitator.
Experience in managing and implementing systems for new processes or for enhancement of current processes by leveraging industry standard software delivery methodologies, practices and standards like (SDLC, PMBOK, AGILE).
Planning, coordinating and tracking project activities designed to meet documented requirements
Coordinate release activities with the project team members
Expert in complex data collection and analysis activities using advanced SQL, RDBMS knowledge across database platforms such as Oracle and DB2
Solid understanding of architectural framework diagrams, QA testing, building test plans, test cases, scripts, UAT, systems integration with multiple sources including outside vendors
Seamless understanding of business and technology and their interrelationships
Creative and aggressive self-starter with integrative thinking skills, capable of forming and maintaining positive and productive working relationships in internal, external, independent and team environments.
Excellent analytical ability, facilitative, consultative, accountable, strong leadership, interpersonal communication and judgment skills including teamwork, building customer relationships.
Ability to analyze clients' existing systems and business models
Core Competencies
Project Management Methodologies: SDLC, Agile
Tracking Tools: Quality Center, BMC Remedy, Service Center, BMC Control M
Workflow Tools: MS Visio, MS Project, MS Office, MS SharePoint
Databases: SQL Server, MS Access, MySQL, DB2 400
Programming Languages: SQL, HTML, XML, COBOL
Achievements
Certified Scrum Master
Trained in UFT / QTP
Six Sigma Training
CMM Level 5 Training
Six Thinking Hats Training
Professional Experience
Client: Blue Cross and Blue Shield of North Carolina, Durham, NC
Employer: NTT DATA
From Nov 2013 to till date – Business Systems Analyst
Project Details:
The project is to maintain and support Membership and Billing applications of BCBSNC. The Production issues and Minor enhancements from various Stakeholders are triaged and analyzed to provide solution within the defined SLAs. Membership Applications are legacy systems interfaced with Web Applications. There are around 20+ applications that are built around PowerMHS. DST Health Solutions PowerMHS is a proven solution for automation of healthcare administration, with highly-scalable, fully-integrated intelligent claims processing and Web-enabled applications.
Responsibilities:
Prioritized incidents based on Business criticality
Handled High priority business critical issues individually
Understood and used escalation process effectively
Triaged the production issues and provided solution on a timely manner
Organized interview session with various stakeholders to understand production issues
Managed and maintained user stories in Rational Team Concert
Implemented code fixes in production with Enterprise Release Management schedules
Prepared Wireframes to build UI screens
Conducts backlog grooming session with the team (Developers + QA) including Product owner
Conducts internal Demo to make sure development is in line with the requirements
Perform sprint Demo to internal and external Stakeholders
Organized and conducted extensive JAD sessions with users to identify and understand requirements
Documented the Business Requirements Document (BRD) and the Functional Specification Document (FSD)
Prepared Use Cases and Use case diagrams in an on demand basis
Provided necessary support for QA to build Test plans and scripts
Participated in defect triage meetings
Performed User Acceptance test and get necessary approval from the Product owner for the results
Prepared and performed training to internal staff as a result of system changes
Performed the role of Scrum Master as needed
Client: AIG Private Client Group, Basking Ridge, NJ
Employer: Diversant LLC
From July 2009 to May 2012 – Business Analyst
Project Details:
The project is to maintain Web-based property-casualty insurance processing application ePCG. It is SOA-based core platform. It is interfaced with Legacy application which is called WINS. The enhancements or the Production bugs are logged in Remedy. The application is designed to help insurers increase efficiency throughout the insurance life cycle, from quoting and policy issuance to claims processing and regulatory reporting.
Responsibilities:
As a BA understood the Business process of Auto insurance
Held interview sessions with SMEs and Customers to understand their requirement
Gathered Business requirements and drafted Business Requirement Document (BRD) to be understood by the Customers for Sign-off
Have used MS Visio to develop UML diagrams like Activity Diagram, Use case Diagram
Developed functional Specification document that details the business process of achieving the requirements
Prepared a Development Handoff document that includes use cases and a high level description of what is expected from the development team
Conducted various meetings with the developers and the architect while delivering the Development Handoff document
Have configured Sample data to meet some of the client requirements by writing SQL
Have maintained all the documents in MS SharePoint.
Have used Quality Center to raise the defects.
Have been involved with the clients during UAT (User Acceptance Testing) in helping them to identify possible defects before going live.
Coded, tested and debugged new or modified existing programs according to specifications to fulfill requirements
Developed test scripts for unit testing and executed the test cases
Supported testing team on System and Regressing testing
Worked with Business users for User Acceptance Testing
Provided warranty support for 60 days post production
Followed best practices and coding standards
Involved in enterprise release management process
Developed adhoc data extracts for reporting
Client: AIG Private Client Group, Basking Ridge, NJ
Employer: Diversant LLC
From July 2008 to June 2008 – Project Lead
Project Details:
The project is to maintain Web-based property-casualty insurance processing application ePCG. It is SOA-based core platform. It is interfaced with Legacy application which is called WINS. The enhancements or the Production bugs are logged in Remedy. The application is designed to help insurers increase efficiency throughout the insurance life cycle, from quoting and policy issuance to claims processing and regulatory reporting.
Responsibilities:
Interacted with Business analysts and participated in Business requirement review meetings
Prepared Technical Specification document from FSD
Coded, tested and debugged new or modified existing programs according to specifications to fulfill requirements
Developed test scripts for unit testing and executed the test cases
Worked with testing team on System and Regressing testing
Worked with Business users for User Acceptance Testing
Provided warranty support for 60 days post production
Followed best practices and coding standards
Involved in enterprise release management process
Developed adhoc data extracts for Insurance Bureau and DMV reporting
Acted as technical SME for reverse engineering this application to rules based java technology
Client: AIG Technologies, Parsippany, NJ
Employer: Mahindra Satyam
From March 2004 to February 2006 – Senior Developer
Project Details:
The project is to maintain Web-based property-casualty insurance processing application ePCG. It is SOA-based core platform. It is interfaced with Legacy application which is called WINS. The enhancements or the Production bugs are logged in Remedy. The application is designed to help insurers increase efficiency throughout the insurance life cycle, from quoting and policy issuance to claims processing and regulatory reporting.
Responsibilities:
Analyzed business requirements
Estimated new Enhancements and Change Requests
Designed & Created new DB2 400 tables & Modify existing table structure
Developed & Enhanced COBOL 400 programs that accesses DB2 400 database
Loaded DB2 400 database & setup up test regions for support activities
Created online screens and transaction programs
Developed data extracts for DMV ALIR Reporting
Developed ad-hoc Reports for queries on DB2 400 tables
Coordinated and trained offshore team with development activities
Analyzed & Resolved Production issues
Client: Caterpillar, Peoria, IL
Employer: Mahindra Satyam
From October 2003 to February 2004 - Developer
Responsibilities:
Analyzed business requirements
Developed & Enhanced COBOL programs that accesses IMS DB database
Designed & Created new IMS DC Online Screens & modified existing IMS DC Screens
Analyzed & Resolved Production Issues
Client: Cummins Inc, Columbus, Indiana
Employer: Tata Consultancy Services
From August 2001 to May 2003 - Developer
Responsibilities:
Analyzed Business Requirements and System Specifications to understand the application
Involved in preparation of Effort estimation based on the requirement and design document
Developed/Enhanced COBOL programs that access IMS data
Designed & Created new CICS Online Screens & Modify existing CICS Screens
Resolved Data Integrity issues by analyzing data store through special tools such as File Aid
Developed & Enhanced COBOL programs that accesses IDMS database
Implemented small enhancements and change request using Endeavor
Designed/Modified Online IMS DC Screen
Debugged programs using Xpeditor
Analyzed & Resolved Production Issues
Client: GE Fleet Services, Minneapolis, Minnesota
Employer: Tata Consultancy Services
From September 2000 to July 2001 - Developer
Responsibilities:
Analyzed Business Requirements and System Specifications to understand the application
Involved in preparation of Effort estimation based on the requirement and design document
Developed/Enhanced COBOL programs that access IMS data
Designed & Created new CICS Online Screens & Modify existing CICS Screens
Resolved Data Integrity issues by analyzing data store through special tools such as File Aid
Developed & Enhanced COBOL programs that accesses IDMS database
Implemented small enhancements and change request using Endeavor
Designed/Modified Online IMS DC Screen
Debugged programs using Expeditor
Analyzed & Resolved Production Issues
Client: Rockwell Automation, Milwaukee, Wisconsin
Employer: Tata Consultancy Services
From June 1999 to August 2000 - Developer
Responsibilities:
Analyzed Business Requirements and System Specifications to understand the application
Involved in preparation of Effort estimation based on the requirement and design document
Developed/Enhanced COBOL programs that access IMS data
Designed & Created new CICS Online Screens & Modify existing CICS Screens
Resolved Data Integrity issues by analyzing data store through special tools such as File Aid
Developed & Enhanced COBOL programs that accesses IDMS database
Implemented small enhancements and change request using Endeavor
Designed/Modified Online IMS DC Screen
Debugged programs using Xpeditor
Analyzed & Resolved Production Issues
Education and Credentials
Bachelor of Technology Degree in Electrical and Electronics
Pondicherry University – Pondicherry, India