Human Resources Management

Cheryl Kennedy

*** ********** ***, *********, **, L3X 1Z2

H: 905-***-**** C: 289-***-****

Skills and Competencies

Excellent people skills and strong time management/organizational skills

Great a building rapport and developing strong partnerships across departments

Outstanding HR, administrative and computer skills (Microsoft Office Suite)

Exceptional training design and facilitation skills

Strong commitment with a focus on “doing what’s right”

Dedicated leader; my success measured by my team’s success

Professional Experience:

1to1 Rehab – October 2012 to August 2015

Human Resources and Risk Coordinator

Responsible for all general HR functions, including recruitment, performance management, orientation, annual contract process and clinical administration training – recruited over 125 new team members in 2014 - 2015

Designed New Hire Orientation training program and conducted system and administration training

Assisted in developing new business and writing contracts for private line of business

Responsible for ensuring company and staff aware of, and compliant with regulations/legislation – Privacy, ESA, AODA

Responsible for HR Policies and Position Descriptions development and updates

Responsible for Performance Improvement Plan creation and delivery

Responsible for the management and response of all company occurrences (Privacy, Complaints, Compliments, Safety Issues, Human Rights, Ethical Issues, Near Misses, Media)

Coordinated volunteers/students placements and summer camp program

Healthcare of Ontario Pension Plan (HOOPP) – October 2009 to October 2012

Manager, Operational Training

Responsible for the design, development and delivery of system and procedural training for plan administrators and Call Centre representatives

Managed team of Instructional Design and Delivery Advisors – brought in several new processes and systems

Successfully introduced new online resource library for storage of procedure manuals, presentations, job aids and communication samples

Responsible for ensuring successful needs analysis and training evaluation for all new and existing programs.

Instituted standards for facilitation and design materials and introduced material branding requirements

Delivered New Hire Orientation training

Produced and analyzed monthly training statistics

1to1 Rehab – October 2006 to October 2009

Human Resources and Administration Manager

Sourced, screened and interviewed potential candidates for various roles using a variety of recruiting tools and methods

Responsible for all general Human Resources practices (performance management, employee relations, human rights, compensation, etc.)

Co-author of the CCHSA Accreditation document (125 pages)

Successfully completed “Request for Proposal” document for Toronto Community Care Access Centre contract

Developed Risk Management, Human Resources and Emergency Response plans

Developed HR policies, recruiting process, Health and Safety program and the Risk Management Plan

Researched and facilitated the development of best practices for clinical administration and the communication of industry standards

Liaised with other organizations to develop key relationships, shared best practices and promote 1to1 Rehab services (CCAC, Pace)

Researched and communicated available community resources

Acted as the organization’s privacy officer

Acted as resource for therapists with regards to clinical administration support - oriented and mentored new therapists with regards to clinical administration

Chaired Risk Management Team and coordinated Risk Management and Emergency Response Plans

Acted as the organization’s Accreditation Coordinator

Participated in the development of the Quality Management program and quality indicators tracked as part of the quality improvement plan.

HSBC Financial – June 2005 to July 2006

HR Manager, Learning and Development

Managed team of L & D Coordinators and Training Administrator

Oversaw the design and delivery of sales and leadership curriculum courses – completed full needs analysis

Assisted with the delivery and training of the Assessment Development Review Process (Management Career Development and Succession Planning tool) for all management level employees – developed training materials and coached managers

Key participant in the HSBC Talent Management Process

Investigated and recommended training and development strategies for all levels of employees

Facilitated Train the Trainer and management level courses

Wells Fargo Financial – 1998 to 2005

HR Manager, Training and Development – August 2000 to June 2005

Managed team of Training Specialists and Regional Training Consultants

Designed and facilitated the Management Skills Development Program Workshops (MSDP):

Design projects included Coaching and Feedback, Time Management, Stress Management, Conflict Management, Meetings, Motivation, Sales and Mortgage Training, Sales Management Workshops

Consulted with, and offered assistance for development of individual team member and department initiatives

Sourced workshops, assessments, and training opportunities for several levels of employees across Canada – including executive team members

Designed, administered and facilitated the Store Management Preparation Program (SMPP)

In 2002 designed an intense 10 day – Leadership Training Curriculum that incorporated business related modules, human resources workshops and a series of presentations aimed at better preparing managers for the new roles – ran twice per year

Kept informed of, and made recommendations on products, services and training initiatives in the marketplace

Sourced and purchased E-Learning auditing tool – Web Course Builder

Initiated access to MS Office training programs via the web – able to take advantage of parent enterprise license - introduced the use of Raindance Web Conferencing to Canadian Operation in 2002

Delivered corporate Diversity Training

Key participant in the Wells Fargo Financial Talent Management Process

Training and Development Coordinator – January 1998 to August 2000

Administered all field training materials, including Self-Paced Learning programs

Designed and Facilitated Staff Skills Development Program Workshops, with a focus on practical exercises that really involve the learner (including full needs analysis)

Facilitated New Hire Orientation and Outlook Training

Consulted with and offered assistance for development of individual team members

Tracked monthly training activities and produced reports

Eaton Credit Corporation / Trans Canada Credit – November 1990 – January 1998

HR - Employee Relations – November 1990 to January 1998

Several years’ experience in various HR roles including Employee Relations Supervisor, Employee Relations Specialist, L & D Specialist, and Call Centre Manager. Involved in recruiting, performance manager, job evaluation, new hire orientation, benefit and payroll administration

Responsible for the successful recruitment of front line financial staff, IT professionals and other departmental positions.

Provide ongoing support to the organization, which included counseling, advising and coaching managers and staff on all Human Resources matters including recruitment, performance management, recognition programs and benefits.

Created and delivered benefit and pension plan presentations.

Responsible for New Hire Orientation.

Designed and delivered Human Rights compliance training

Education:

First Aid, CPR/AED Certified – 2014 to 2016

Humber College PPAC 2 Legislation and Pension Plans – 2011

Humber College PPAC 3 The Dollars and Cents of Pensions - 2010

Langevin Learning Services Adult Education Certificate – 2006

(Programs included Project Management for Trainers, The Successful Training Manager, Training Needs Analysis)

Certified as an Achieve Global Leadership Series Trainer – 2001

Accelerated Learning Workshop – 1999

Waterloo University – Bachelor of Arts Degree – 1994

Technical/Software Skills:

Microsoft Word - Advanced

Microsoft Excel - Advanced

Microsoft PowerPoint - Advanced

Microsoft Outlook – Advanced

GoldCare

SharePoint

FirstClass

Typing 60 wpm

Excellent references can be supplied upon request.

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