Customer Service Management

A Nicole Cantrell

**** ****** ***** ** ****, TX *9924 256-***-**** *********@*****.***

CORE STRENGTHS

Inventory Control Customer Service MRP/AS400/JD Edward

Total Quality Management JIT/FIFO MS Word/Excel/PowerPoint

Warehouse Management System Cross-functional Teams Analytical/Research skills

Continuous Process Improvement OSHA/Safety Training Cost Reductions

Material Management Work-In Progress (WIP) ISO-9001/Six Sigma

EXPERIENCE-

North Coast Logistics (NCL)/Werner 2013-Present

Supervisor

Direct all functions, personnel and activities for receiving and shipping loads. Directly Supervise 25 employees, train new employees, cross-train, conduct performance evaluations. Work with carriers on daily pick-ups, customer specifications, configurations for loads etc…

Werner Company 3 Facilities

Inventory Control 2008-2012

Daily cycle counts, Annual Physical Inventory- responsible for $21M – $16M of inventory with a discrepancy %.0001. Warehouse layouts, maintained the Warehouse Management System/RFGEN, developed and implemented training procedures on new product and similar products, daily cycle counts to insure accurate inventory, recycle programs of materials that could be re-used, cost reductions in converting products ($200,000) vs. scrapping material. Instrumental in writing and implementing ISO-9001 SOP standards for this facility. Implement customer special instructions.

Lead Receiving/Shipping Coordinator 2006-2008

Customer Service/Logistics of customer pick-ups, receiving inbounds and shipping loads. Expedite hot orders working with corporate customer service, ordered materials for the warehouse and office. Performed inventory functions: daily cycle counts and annual PI

Supervisor 1996-2006

Performed Job Analysis functions to improve job functions, quality control functions, supervised 60 employees, daily cycle counts, maintained department’s workflow and activity, developed and implemented training program for new hires.

Education

Bachelor of Business Administration, Grand Canyon University, Phoenix, AZ

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