Manager Management

Rasheedah Calouro

*** *. ****** ****** ******, NJ 07065 732-***-**** *********@*****.***

Account Specialist

Process & Outcome Evaluation Efficiency & Productivity Project & Programmatic Success

Proactive, innovative professional with a talent for making complex problems seem simple by devising initiatives, processes, and procedures that enhance operational efficiency. Exceptional communicator skilled in client and vendor relationship. Continually regarded by managers, colleagues, and staff members as a professional who is committed to assisting in all ways possible to deliver products and services that exceed client expectations. Working knowledge of project management techniques including Critical Path Method (CPM), Program Evaluation Review Technique (PERT). Technical proficiencies include MS Word, Excel, PowerPoint, Oracle and PeopleSoft.

Noteworthy Career Achievements with Merck & Co. Include:

Selected to play crucial roles on the Communications Team, Labor Relations Committee, Systems Applications & Products Team, Plant Operations Planning Group, and Rewards Recognition Program Team facilitating the following initiatives and results:

Facilitated a 40% increase in union member work attendance by devising a comprehensive communication plan that led to enhanced understanding and communication between leadership and union members about union contract matters.

Decreased incident rates by 40%, lowered injury rates, and increased frequency of injury free days by successfully launching a site safety improvement program that promoted safe behavior awareness.

Led the Merck Manufacturing Division Supply Strategy, multiple site change initiatives, and optimal media strategies to communicate announcements.

Key Knowledge & Competencies

Training & Development Strategic Planning Project Leadership

Operations Management Grants & Fundraising Budget Planning

Labor Laws & Relations Program Development Resource Planning

Government Compliance Collective Bargaining Contract Interpretation

Professional Background

LifeCell Corporation, Bridgewater, NJ

Account Specialist, 1/2015- Present

Develops and manages customer relationships and loyalty with key accounts in assigned geographical sales area.

Acts as a primary point of contact for the territory managers, partners, hospital personnel and health professionals for all customer account questions, Voice of the Customer, and technical support.

Monitors performance metrics of accounts for order accuracy. Proactively identifies problem areas and notifies manager of issues or trends with impact on customer satisfaction.

Process customer orders via phone, email, fax or GHX via the Oracle database while managing and organizing day to day workload to meet department requirements, metrics and timely solution for customer needs.

Drives compliance of internal and external authorization requirements to turn territory manager shipments into revenue while teaming with consignment specialist to make the consignment program run efficiently.

Monitors and reports all personal and delayed purchase order consignment inventories according to regulations.

Ensures personal and company compliance with all Federal, State, local and company regulations, policies and procedures for health, safety and environmental compliance.

Provide recommendations for process improvements to develop an efficient environment and collect key information to assist in completion of departmental objectives.

Acts as a liaison between accounts payable and customer to ensure timely process of payments to prevent collection issues.

Quality Control Inspector II, 5/2012- 12/2015

Perform receipt, inspection and release of human donated and porcine tissue in accordance with good manufacturing practices.

Perform accurate label and package inspections while maintaining quality control quarantine areas.

Conduct disposition activities for expired, nonconformance- rejected products and receipt transactions on irradiated human and porcine products.

Adhere to all operating procedures to perform necessary inspections, while providing verification support to manufacturing and technical support to R&D, Production, Quality Control/Quality Assurance product release personnel on time to ensure effective operations.

Maintain database and history files for components, subassemblies and records for receiving, in-process, final inspection and transfer records.

Assists on special process excellence projects that helped track the source of problems and find solutions quickly.

Policy/procedure development and interpretation.

Review and approval of GMP related SOPs.

Monitoring of performance through tracking and trending to ensure compliant operations.

City of East Orange Office of Emergency Management, East Orange, NJ

Intern, 3/2010 – 6/2011

Provide overall office management functions, collaborate with Shared Services and Business Unit headquarters, participate in personal training and development opportunities, entered payroll data for police, fire department and DPW, wrote and submitted grant to FEMA for disaster recovery, and update Shelter and Care Annex manuals to ensure efficient operations in support of the office mission to aid City departments, the East Orange School District, hospitals, and the private sector in preparing for emergencies and addressing incidents.

Merck & Co., Rahway, NJ

Site Inventory Coordinator/Lab Service Technician, 7/1999 – 3/2010

Provided training and development for new staff involving inventory management, cycle counting and bar coding.

Developed labels for HAZMAT materials in accordance with Good Manufacturing Practice (GMP) regulations.

Conducted raw materials sampling to ensure materials passed quality testing before production and data entry.

Wrote queries in the Supply Chain Logic package tracking system and bar coded items for proper delivery.

Scheduled material transport to guarantee temperature sensitive materials reached recipients swiftly.

Assisted research and administration staff by providing lab related information, products for experiments, and services including sterilizing labs and instruments, removing biohazards, and delivering nitrogen, helium, and oxygen.

Child Care Provider/Scheduler, Child Care Center, 6/1993 – 6/1999

Coordinated scheduling for child care providers to ensure supervisor to child ratios met NJ State guidelines.

Supervised classes of nine infants, 15 toddlers, and 24 preschoolers, developing activities and lessons that facilitated children’s psychosocial development, desire to learn, and pre-reading skills.

Regularly assessed students’ learning and development and collaborated with parents to address issues.

Maintained classroom order and encouraged student self-discipline and respect for fellow students.

Education

Kean University, Union, NJ

Master of Public Administration in Nonprofit Management, 2012

~ GPA: 3.70 ~ Pi Alpha Alpha Honors Society ~

Bachelor of Arts in Management Science, 2009

~ GPA: 3.61 (Cum Laude) ~ Phi Kappa Phi Honor Society ~

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