Project Manager Management

Joseph DeZart

* ***** ***** **** *******, New Jersey 08527

732-***-**** *******@*****.***

Summary

Senior Technical Consultant/Project Manager with a strong technical and business background, as well as an excellent customer service record. Strengths include foreign languages (Spanish and French), diverse cultures and understanding of business requirements, identifying opportunities for business improvement, leveraging of teams and most effective technologies to support business objectives, and creating client values. Possess over 15 years of experience in delivery project management, IT infrastructure operations, service deliveries, applications, clients/servers environment technologies and telecommunications. Possess the ability to support and develop strong customer relationship. Several years of IT infrastructure experience in project management (LAN Transformation, WLAN, WAN, IPT, Security, wireless Access point, wireless controller, site survey Data Center, Cabling ( RCA Cable, Crossover, straight through, Ribbon cable, cable modem, plenum cable, different kind of coaxial cable, fiber optic cables)SAN, Network Virtualization and COLOCATION, MPLS, Convergence and Network Managed Services, Change Management, Strong multi vendors experience Cisco, Avaya, Juniper, Status reporting update CRM, IP, DHCP, LDAP,RADIUS, DNS, Broadband, Transport, Mobile, cloud computing, Computes, Window Server, SharePoint, Data Center Facility management and/or Assessment, Cisco and Avaya call manager and Unity Voice Mail), and pre-sales engineer and Strong understanding of network design, worldwide technical deployment and implementation.

Accomplishments

Project Manager who can ensure that teams meet or exceed tasks, revenue, and customer satisfaction objectives

Fully capable of project-managed infrastructure in the domain of LAN, WAN Security, IPT towers and data center facility management.

Strong experience in windows and office implementation and upgrade (include Servers, workstation) and hand held device.

Possess strong change management, vendor’s management experience.

Possess strong financial knowledge of the business

Authored PID (Project Initiation Document) which detailing client analysis per data center, determining bandwidth, power level of complexities, prepare and manage the forecast completion date for each data center.

Wireless Access Point (AP) wireless controller, our team had installed most of the AP in Latin America for British Telecom.

RFP (writes RFP and respond to RFI)

Detailed Business Analyst who has gathered user requirements, provided in-depth analysis and skillfully solved problems

Worked with all phases of SDLC methodologies and Agile processes

Customer Service Relationship and account management

IT infrastructure operations, standards/service, and optimization procedure (SOP)

Accountable for managing data centers operation by doing integration of moves and update PoE switches, wireless devices, and WAN devices.

IT consolidation, standardization and centralization of operational support in a client/server environment.

Project managed voice services end-to-end covers TDM/IP Telephony and network convergence

Integration of Cisco, Avaya and Unity Voice Mail, Call Management and Messaging.

Project delivery management ( PDM), Project Management implementation

Able to resolve conflict within team and create synergy.

Excellent Team Building ability and problem solving skills

Able to manage several projects simultaneously across Latin America and NAR (North America Region) and EMEA.

Strong communication and leadership skills in a diverse environment.

Possess in-depth understanding of emerging technologies and their business applications

Consultant has been working on several ad hoc (personal projects), such as free lancing and building his own independent business (building Wifi and Ethernet network for private homes and small businesses

Project Management Experience

January 2015 to present

Consultant has been working on several ad hoc (personal projects), such as free lancing and building his own independent business (building Wi-Fi and Ethernet network for private homes and small businesses).

Managed all phase of the installation, in making sure the site survey is done, do the vendor management, to deliver the wireless controller depend of the installation, the AP and working with the engineer to make sure all the interconnectivity and connectivity, point to point and multipoint are well project managed, using protocol 802.1x.

State of New Jersey, Trenton, NJ January 2014 – November 2014

Sr. Project Manager

Doing a thorough Data Center assessment for the State of NJ (OIT) for all the three Data Centers, i.e. assess power, cooling system, security sites, fire detections, and cable metric, review and analyze contract requirements and perform gap analysis and provide recommendation

Write request for proposal to different vendors (clearly describe the statement of purpose, and try to get the best bit possible from vendors) lay out the scope of work in details (which include role and possibility).

Capital One (Richmond Virginia) – Sr. Project Manager June 2013 - November 2013

Managed the development of the project management process for the migration of all network appliances to include Juniper IDS/IPS, Big IP/F5s, Riverbed, BlueCoat and Symantec Antivirus and windows Server decommissioning, implementation and upgrades.

Developed the strategic migration and consolidation plan for the movement and placement of all system appliances from three Data Centers into one.

Created the project entries into CA Clarity for all projects as well as managing and maintaining MS Project for the migration.

Managed the build out of the Cisco Nexus routing and switching environment on the Nexus 7010, 6001, 3945 and the ASR 1006, Infolox, Checkpoint firewall 16200;s and 21700s for the appliances to be migrated.

Management change management for that implementation and conduct CAB meeting to review the required step with the PM, architect, engineers and obtain signoff from client to proceed with the implementation.

Created the standard project artifacts that were adopted and used across the program to include the Risk Log, Action Items list, Roles and Responsibilities, Communication Plan and the template for meeting notes.

Managed the equipment logistics process for the program where equipment had to be received, verified, tagged, recorded inventoried and logged in Cisco Works.

Project managed the deployment of Hadoop and Big Data ecosystem and DNS Checker Tool for Hadoop Cluster.

Thompson Reuters (Piscataway), NJ Sr. Project Manager February 2013 – June 2013

Responsibilities:

Set up and manage virtual project team through collaboration with tech ops manager and resources in order to manage projects.

Implement Window server upgrade and implementation.

Facilitate Control advisory Board meeting (CAB) to make sure the deployment is successful.

Approve or validate and distribute technical design decisions with input from stake holders in an effort to come up with the best solution for technical system integration and/or upgrade of servers.

Develop project plans and schedules with input from project team members and also manage risk using best practice to inform stake holders.

BT America/ BMS and Novartis/ (Edison NJ) PMO Portfolio Manager Sept.2007 – Sept. 20 12

Responsibilities:

Delivery Project Manager (DPM) managed and developed tracking dashboard for multiple projects mainly in the South America region for large pharmaceutical companies.

Developed strategic roadmaps, to help delivering comprehensive data warehouse business strategy at Novartis BI platform.

Developed Dashboard for data warehouse virtualization

Implemented Server Architecture

Implemented CDM( Call detail Management) window Server Globally

Worked closely with system architect and TDA (technical design architect), end users to develop requirements for the CDR deployment in EMEA (Europe Middle East and Asia).

Supporting infrastructure including conversion, funnel, cohort, and

Accountable for managing data centers operation by doing integration of moves and update PoE switches, wireless devices, WLAN, and WAN devices.

Deployed, managed and implemented (LAN Transformation, WAN, MPLS, IPT, Network Convergence, security, Service transformation and Manage Services at the clients sites remotely and globally) in an IP network environment.

Served as SPOC in Latin America in a 24 hours basis in charge of coordination all moves and addressed all issues.

Implemented quality control to make sure compliance are being met, by working with vendors, compliance officers, PMO, Change managers, Order desks, engineers and upper managers in making sure the customer’s target date are being met.

Review and update all documents and make sure there being stored in a collaborative share point portal.

Coordinate weekly staff meeting and provide updates to client and upper managers.

Procurement management and financial.

Possess thorough understanding of project management concepts and techniques along with the skills to establish priorities and define, plan and execute the activities necessary to reach project objectives

Liaise with PMO and change management to make SOP (standard operating procedures) is being compliance with all the processes and tools using in the project.

Experience managing multiple project phases and iterative development approaches

Change Management, detailing and documenting and tracking and managing specific releases, version of devices that are being implemented in the network, also, tracking IP addresses, host names, CIDs#, site locations, service, maintenance and store such gatherings at the collaborative SharePoint and maintain its updates.

Authored PID (Project Initiation Document) which detailing client analysis per Data Center and special project, determined the bandwidth level of complexity and forecast completion date.

Gathered client technical specifications to vet with project engineers to validate the accuracy of the data.

Issuing UAT document at the end of project closure to compliance officers, PMO, Operation Manager and change management systems to ensure that all necessary steps have been documented and met along the way of each phase or gate of the project.

Mitigate quality assurance of each client by gathering and analyzing client detail technical site information.

Worked with Order Managers to ensure the delivery and accuracy of the services

Monitor major milestones and provide weekly status report to upper management.

Work and solve conflict among several teams in the Latin America regions

Liaise with vendors, customers, all level managers in order to manage the customer’s expectation and deliver the project on time and within budget.

Used Clarity for time sheet, dashboard, and project updates.

Implementing and managing large complex project in LATAM, using clarity for IT governance solution.

Our team managed up to 5000000 dollars budgets in LATAM.

Work collaboratively well with other PMs in all the global towers to make sure project implementation are carried out successfully.

Avaya INC (Basking Ridge NJ) Converged Network Manager July 2003 – October 2007

Project Manager for NAR (North America) US and Canada

Responsibilities:

Authored PIDs whose purpose is to define a project to its stakeholders, discussing the project objectives, scope and approach, cost, how it will be organized and managed and what the deliverable will be produce at the life of the project and forecast completion date.

Gathered client technical specifications to vet with project engineers to validate the accuracy of the data and store in the internet collaborative share.

Mitigate quality assurance of each client by gathering and analyzing client detail technical site information.

Project compromise of the convergence of an ATM environment to an MPLS environment.

Worked with Order Managers to ensure the delivery and accuracy of the services.

Project manager for Latin America

Managed and support product development roadmap for Avaya S8700 series servers and published mile stones base on product delivery target date ( product base line)

Monitor major milestones and provide weekly status report to upper management.

Work and solve conflict among several teams in the Latin America regions.

Lucent Technologies (middle Town NJ) June 1997 – March 2001

Offer manager/Project Manager

Responsibilities:

Authored PID ( Project Initiation Document) which detailing client analysis per data center, determining bandwidth level of complexities, prepare and manage the forecast completion date for each data center.

Pre-sales engineer

Developed, Negotiated, and Managed Statements of Work (SOW’s) with clients

Responsible for managing all facets of client engagements

Support technical sales specialist in the domain of OSS, VoIP and IP networking.

Business Development – Presentations, Proposals, RFP’s, Product Trial Management

Customer/Client support for Systems Architectural Design and post deployment issue resolution.

Supported Direct and Indirect Sales organizations

Ensuring data gathering exercises have been completed and all required information, resources are validated and delivered to the customer for signoff and stored in a collaborative SharePoint portal (eLearning) where all upper managers, customers and project stakeholders can have access to it.

Report on progress to the customers on a weekly basis or as often as needed, also to upper managers and team members.

Post sales in ensure implementation work packs are produced for each project deliverable.

Gathering client technical specifications to vet with technical services and provide it to engineer in order to validate the information before signoff.

EDUCATION

Polytechnics University School of Engineering, Brooklyn, NY - Master Degree in Telecommunication and Information Management.

City College of New York, school of Engineering - Bachelor Degree in Electro-Mechanical Engineering Technology.

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