Customer Service Engineer
Resume:
David Breen,
San Francisco, CA 94118
*************@*****.***
https://ie.linkedin.com/in/davidbreenwex
http://www.davidbreen.eu
Professional Summary
** *****s experience working in an Agile environment which included leading daily stand-ups for my team.
Promoted from Application Support Engineer to BAU Team lead after achieving first class honors in my Masters degree in Computer Science from UCD.
Achieved top marks in every single college project I completed. The projects I am most proud of are:
-"Blingo" metasearch engine - http://davidbreen.eu/blingo/blingo.html
-"Prezzies" Christmas Gift Finder Android Application - https://goo.gl/fctZsh
Freelance Web design work for local businesses
Ran a small computer repair service to supplement my income during college.
Education
University College Dublin - Graduated December 2014
MSc in Computer Science (GPA: 3.96 1st Class Honors)
- Link to my project work on my personal website http://www.davidbreen.eu/portfolio
University College Dublin - Graduated July 2005 (GPA: 3.35 2nd Class Honours, Grade 1)
Bachelor of Agricultural Science
Relevant Experience
February 2014 - August 2015 - BetBright.com
Job Title: Application Support Engineer (Feb-2014 - December 2014)
Promoted to BAU Team Lead (Dec 2014 - August 2015)
-Oversaw the application support & BAU team and improved the development processes.
-Communicated with product owners to define, schedule and complete development tasks.
-Completed development tasks using PHP’s CodeIgniter Framework, HTML, CSS, JavaScript and Python.
-Helped implement Google Analytics Tag Manager to track user behaviour and ecommerce statistics.
-Prepared release branches to be deployed to staging and then to production environments using GIT.
-Reported a summary to the whole company after every release.
-Oversaw and assigned development tasks to members of the BAU team.
-Communicated with interested parties on the progress of development tasks.
-Maintained a great relationship with all other departments in the company -Marketing, UX & Design, Prod Ops, Customer Service, Finance and Senior Management.
-Customised python scripts and MySQL queries to fix common customer issues.
-Lead daily stand-ups as part of the AGILE process of software development.
-Reviewing the code of the members of my team to fit in with company standards.
-Quality Assurance/Software testing prior to and during new releases.
-Investigated problems reported by the customer service team, searching logs on Linux servers if necessary.
-Devised a training plan for new starters to the company to get them up to speed and productive as soon as possible.
Reason for leaving: To develop my skills in the world leading IT city of San Francisco. I still maintain a good relationship with the company and am welcome back any time if I wish.
July 2005-August 2012: Breen Agricultural Services, Co. Wexford, Ireland
Job Title: Agricultural Consultant
-Liaised with customers and advised them on crop protection.
-Management of employees
-Stock Control & Logistics
-Marketing & Promotions
Reason for Leaving: Returned to college to pursue my ambitions in the IT industry
Relevant Skills for the Position
Knowledge of many programming languages and willingness to learn new technologies.
Using GIT repositories
Working knowledge of the AGILE software development system.
Working under pressure, as part of a team and ensuring all deadlines are met.
Management experience.
Knowledge of code reviewing best practices.
Hard work and perseverance.
Easy to get along with.
Time Management both personally and of others.
Problem investigation and solving.
Liaising with customers and ensuring they are happy with both the product and service to ensure repeat business
Other Skills and Achievements
CompTIA A+ Certified.
Microsoft Certified in Programming in HTML5 with JavaScript and CSS3.
Constantly improving my skills using online tutorials on pluralsight.com. Completed numerous courses on the platform including Linux, Python, Html5 Advanced, CSS3 and
Maths tutor for high school students.
Some examples of my course work are available for viewing at http://www.davidbreen.eu
Volunteer Work
Secretary of my local GAA club (Ireland's national sport) for 3 years from 2010 to 2013.
Coaching children's teams every year since the age of 17.
Organised a "White Collar Boxing" event raising over €8,000 for the GAA club.
Help run an annual event in aid of Hospice Homecare charity in Ireland.
References: Upon request
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