Customer Service Manager

José Carreón

**** ****** ***** ** 832-***-****

Cypress, Tx 77433 ****************@*****.***

Objective

To obtain a long-term, full-time leadership position where I will be able to drive, implement and manage change through a continually improving organization, by working closely with peers and employees in a hands-on learning environment to develop new skills that will enable me and those working with me. A place where I can utilize and contribute my skills and extensive knowledge to further develop and organization and excel in today’s evolving market, by meeting and exceeding customer expectations and company goals.

SUMMARY OF QUALIFICATIONS

Fully bilingual professional: 15 years of leadership and management experience. Positive and strategic thinker, charismatic leader, energetic spirit and consistent self-motivator who is diligent and result oriented. Effectively communicate ideas to executive management and teammates to proactively solve vendor receiving work order and purchase order problems. Creatively organize team-based assignments and manage time-based tasks to exceed management expectations and production quota. Demonstrate empathy to colleague and customer needs through continuous mentorship and coaching.

Demonstrated talent for analyzing problems, developing procedures and implementing innovative solutions. Quality Assurance Management, Lean Manufacturing Practices, Process Simplification & Redesign, Cross Training, Workflow Planning, Root Cause Analysis (Troubleshooting) Inventory ABC Classification,

WORK EXPERIENCE

Energy Alloys June 2008- Feb 2015

Houston, TX

Job Titles Held

Vendor Receiving Manager

Mill Receiving Manager

2nd Shift Operation Manager

Production & Planning Manager

Mill Receiving Supervisor

Managing department across two shifts

Resolve issues alongside sales and management team to complete orders in a timely manner

Train employees to use company ERP system: JD Edwards

Vendor point of contact between sales and warehouse

Expedite & coordinate sales orders from vendors to customers on a day to day basis.

Ensuring that the plants workflow runs effectively & efficiently

Work with material handlers by managing the movement of our inventory, cycle counts & movement of material to insure inventory accuracy.

Managing & juggling the flow of material thru the cross functional teams of sales, data entry, planning, receiving, order pullers, inventory control, quality control, shipping and other various distribution lines.

KPI responsibilities

Order processing

Lead 7-man team to receive, unload, inspect, put to stock, pull and ship 250+ line items daily

Lead 20+ weekend crewmembers to surpass on-time delivery goals and clean shop floor

Train and conduct biweekly performance reviews of teammates against company KPIs

Report on-time delivery, individual production and vendor purchase orders shipped using JD Edwards Oracle and MS Excel weekly

Meet with direct supervisor and facility manager to analyze department reports and correct process or personnel issues weekly

Responsible for department equipment inspections including forklifts, cranes

Certified forklift, side-loader and overhead crane operator using all equipment 10+ times daily

Texas Bankcard Systems May 2004 – June 2008

Houston, TX

Job Titles Held

Manager of Shipping & Receiving / Inventory Control

Manager of the Technical Support Team

Quality Control Manager

Inventory Control Supervisor

Customer Service Representative

Data Entry Clerk/App Processing

Duties include but are not limited to: inventory control, order pulling, shipping and receiving, customer service/data entry, research of consumer credit and instant ID reports to analyze customers risk indicators, management of the deployment and technical support team, quality control of all processed orders, assigning tasks/distributing workloads, assist company president and general manager as needed.

Stonhard Dec. 2002 – May 2004

Houston, TX

Job Titles Held

Inventory Control Supervisor

Order Processing

Shipping and Receiving

Customer Service

Tinting

Duties included maintaining stock by processing daily counts of inventory and processing purchase orders for needed supplies, order selecting and quality control of shipped goods, custom tinting and customer service.

Compaq Feb. 2001 – Feb. 2002

Houston, TX

Job Titles Held

Shipping and Receiving

Inventory Control

Forklift Operator

Duties included receiving shipments, processing serial numbers and part identification numbers, properly labeling items for storage, inventory control.

Baron Enterprises March 1996 – Dec. 2000

Houston, TX

Shipping and Receiving Supervisor

Customer Service

Inventory Control

Order Processing

Duties included processing phone orders and preparing items for shipping, inventory control, and processed purchase order requests.

Computer Skills

Adept MS Outlook, MS Excel and Quickstock, Quick Books, UPS Worldship, Enterprise Resource Planning (ERP), Demand Driven MRP (DDMRP), Bigfoot CMMS, JD Edwards Oracle & SAP, Teklogiks

Community Involvement/Fundraising

2007-Present American Cancer Society

Education

1997 Cypress Falls High School Diploma

2014-2015 Lone Star College

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