Customer Service Manager
Resume:
Shaylee Anderson
Prince George, BC, Canada V2N 5A3
Cell phone 1-250-***-****
acrvz2@r.postjobfree.com
SKILLS AND ABILITIES
Computer/Technology Literacy
Familiar with Windows 7, Vista, and XP as well as Microsoft programs including: PowerPoint, Word, Excel, and Minimal experience with Project and Access to help increase operations and business efficiency.
Able to operate a POS system as well as troubleshooting techniques.
Worked with Rock Gym Pro system
oPOS
oCalendar Module
Take bookings
Publish bookings
oCheck in and Data Entry modules
oAble to learn and adapt to new operating systems
Familiar with PayPal and Stride payment options
Worked with doteasy email system
Proficient with When I Work (scheduling system)
Interpersonal Skills
Works well and comfortably in a team setting as well as independently to accommodate for all workplace tasks and activities.
Works well in a fast paced environment and in stressful situations to be able support the business and operations under any circumstances.
Not afraid to ask questions.
Developed effective communication skills through leadership, management, administrative and human resource positions.
Works well in a public setting and the many challenges it can possess.
Able to work under pressure, in a set time frame, while paying attention to details
Able to work with all sorts of people of various ages, personality types and different cultural and ethnic backgrounds
Organization
Well organized and goal focused to ensure a clean, efficient and positive workplace environment.
Efficient, effective, and ready to adapt, while paying attention to details. This allows for competence in the workplace and knowing that a task will be completed and completed well.
EMPLOYMENT EXPERIENCE
Agriculture
Northey Lake Farms ltd., 2006-May 2012
Labourer/farm hand
Assisted in training
Supported the team through supervising
Farm processing, running equipment
Experienced equestrian, comfortable working with animals
Dedicated, committed and responsible when caring for the livestock
Food service
White Spot, May 2012-May 2013
Hostess/bartender
Assisted in training new employees
Assisted and supported other positions and employees with their tasks
Helped achieve customer satisfaction through means of cleanliness, ensuring they were seated in a timely fashion and were made aware of any specials and features
Knew the drink recipes to ensure they were made correctly and efficiently
Worked with a high level of cleanliness, accuracy and consistency to create an efficient and effective workplace environment
Able to work with the general public and the many challenges it encounters
Retail
Target, May 2013- Closing, April 2015
Cashier, Guest Services, Guest Service Attendant (entry level management/head cashier), Human Resources and supported various other positions such as Sales Floor, Fitting Room and Backroom.
Marketing and Promotional Material
Assisted with marketing techniques such as promoting the “Target Redcard”
Used other promotional material such as coupons, flyer, clearance items and brochures to help drive profitable sales
General Management
Assisted in inventory preparation and front end recording
Lead guest experience through speedweaving, and "hosting the party"
Helped achieve guest satisfaction by working in a positive manner, following best practice, and strategizing solutions to daily challenges
Cross trained into various other departments to help support the team such positions include: human resources, sales floor, fitting room and backroom
Executed cash office procedures in a timely fashion
Used Retalix as well as manual cash office systems and procedures
Able to use a PDA for sales floor procedures such as, create a pull, work a pull and find item location(s)
Experience in setting AMG’s and POG’s
Human Resources
Able to use Work Force Management (WFM) for most daily activities
Experience with SAP and My Back Check
Minimal experience with TASC
Able to work in a way that ensures confidentiality amongst personal information, employee information as well as store information, practices and policies
Woofy’s Pet Food, June 2015- August 2015
Customer service, stock, floor supervisor, marketing and cashier
Promote excellent customer service through means of helping a customer, product knowledge, carry outs and assisting with any additional customer needs
Open and close the store in a timely fashion, as well as participate in the opening and closing processes:
oCreate and distribute floats
oKey holder - set alarms and lock up store
oEnsure all POS systems and various other systems are settled, closed, and running any necessary system updates. Sync necessary programs.
Promote the Woofy’s card and the benefits to the customer.
Assisted in training new employees
OVERhang Education Center, August - Present
Marketing and Promotional Materials
Website and Social Media
oWebsite management through CMS Made Simple
Able to do general maintenance and editing of the website
Create new pages, events, and publish upcoming events
Making sure it is presentable and is easy to navigate
oFacebook
general maintenance and publishing current events
Promote new upcoming events, clubs, teams and activities
Setting up the Chalky Palms Bouldering Competition
oAdvertised
oPlanning of the event
Created relationships
Contacted professionals in the field
Cold calling
Field research
Management
Trained new employees
General administrative
oEditing of legal documents, such as the waiver
oData entry
oOrganization of clubs and events from start to finish
oScheduling
POS system, cash outs, floats/petty cash
Key holder, used alarm systems
Website management through CMS Made Simple
oGeneral maintenance
oPublishing upcoming events
Managed customers, ensuring safety while in the facility
EDUCATION
Currently enrolled in the Bachelor of Business Administration Degree, Marketing
General Management Diploma
North Island College Courtenay BC
North Island College Courtenay BC
September 2011 to present
Expected completion 2015
Completed April 2014
*Currently finishing up my degree online through Thompson Rivers University-Open Learning.
REFERENCES
Penny Hunter
Herd Manager
Northey Lake Farms Ltd.
Tish Langdon
Equestrian Coach
Patrick McKenna
Store Manager
Target
T.J.
Manager
Woofy’s
Contact this candidate