Project Manager Management

Marshall L. Cowart

*** ****** ***

Elgin, IL ****0

847-***-**** Home

224-***-**** Mobile

*******@*******.***

Summary of Qualifications

Six Sigma Green Belt Project Manager currently seeking PMP with significant experience leading efforts from inception to successful completion. Solid technical foundations includes expertise in Structured Project Delivery with advanced knowledge of PM Methodology including Agile, tools and techniques. PM skills complemented with strong leadership and management skills, including advanced negotiation and conflict resolution capabilities. An effective team leader, persuasive, encouraging, motivating, and inspiring with the ability to listen and understand while driving programs to successful conclusions.

Skills

Six Sigma Green Belt Project Management UNIX Informix

PeopleSoft HTML JAVA Visual Basic

DBII UDB CCNA OOD

Business Analysis IEEE CSM SDLC

Agile Kanban Scrum Master SDLC Use Case

Workflow Analysis MS Project MS SharePoint RDBM

Vendor Management RUP

Accomplishments

Capital One had two processes that required extensive manual manipulation of data resulting in high labor costs and high potential for human error. I automated both processes using Excel and VBA saving the company more than $4000.00 per year in labor costs.

HSBC used acronyms extensively, which created confusion for new associates and contractors. I created an exhaustive list of acronyms to make transition easier for people new to HSBC.

HSBC and Capital One had numerous processes that were not documented, which resulted in repetitive training and repetitive work. I created numerous VISIO diagrams and process narratives, which resulted in elimination of repetitive training and highlighted repetitive work we could eliminate from the processes.

Initiated and completed a workflow analysis of a Pick/Universe based loan origination and collection system to help translate business requirements into more accurate technical specification documents.

Designed and developed a tool in Excel to evaluate the stability of existing systems and to provide a picture of the capability of the IT organization to provide support for over 300 systems. The tool was used extensively to build operation plans for the year, and provided invaluable insight to systems at risk. This information was used as the spring board for numerous systems updates and helped the company avoid costly downtime on aging systems. This tool along with other initiatives enabled us to set realistic and productive goals that improved up time for systems from 97% to 98.9%.

Initiated a project to replace an aging time and attendance system with new web based technology that solved many support problems and filled a gap in the software’s ability to assist with labor planning. As a result of the project, the retail stores were able to reduce staffing by 10% across the board, with payroll savings of approximately $20M per year.

Designed and developed a work request database tool in Access to organize and prioritize the numerous work requests the team received each day. The database also provided a knowledge base that improved accuracy and productivity of the team by storing solutions to recurring problems. This allowed us to reduce staffing by 25% while improving the level of service.

Designed and developed a system to automatically track COBRA eligibility utilizing DataEase, Unix Scripts, and HP printer configuration. The automated system replaced an inefficient manual process that was costing the company thousands of dollars each month in over payments. The system eliminated two fill time associates and reduced cost by more than $80,000.00 per year.

Professional Experience

Capital One Finance - Software Engineer 2013 - present

One of the largest issuers of credit cards in the United States. Capital One is an emerging full service banking corporation. Capital One is a leader in technology development for the banking industry.

Extensive process analysis and documentation establishing a learning path for successors.

Key team member of an Agile Kanban team filling all positions required to complete a project.

HSBC, Mettawa, IL –Project Manager 2010-2013

Worldwide banking and credit card issuer. The HSBC US credit operation was purchased by Capital One Finance May 1, 2013.

Successfully managed numerous difficult projects. I was the go to person for projects that were out of the norm and provided advice for other project managers on the team.

Snap-on Credit, Libertyville, IL – Business Analyst 2006-2009

Finance company providing loans to customers purchasing Snap-on tools and financing to Snap-on franchisees. Snap-on Credit is jointly owned by Snap-on Tools and CIT, and employs approximately 220 employees.

Gathered requirements from business partners and translated those requirements into coding specifications for the project coders.

Successfully completed a database upgrade of Oracle based loan origination software utilizing MS Project, Excel, and MS Word. Insured quality by designing and implementing Quality Assurance testing and User Acceptance tests.

Designed and taught courses in Object Oriented Design to my peers resulting in more complete specifications and a streamlined development process.

CGEGroup Inc. – Elgin, IL 2005-2006

This was a privately owned consulting firm I started to provide application and system design and support including but not limited to business workflow analysis, systems analysis, application support and systems support.

CEO

Provided systems analysis, project management, systems design and support on a contract basis, utilizing Six Sigma principles, Business Modeling, Visio, MS Word and Excel.

Designed a paperless environment for a Mortgage Brokerage business utilizing web technology, VPN tunnels and digital signatures.

Provided hardware, software and operating system support for customers who were using Windows XP, Server 2000, NT and 98 to maximize system performance.

Sears, Roebuck and Co., Hoffman Estates, IL 1995-2005

International general merchandise retailer and service provider.

Team Lead/Business Analyst

Led a team of IT professionals to enhance computer systems to address business needs. Provided second level support for computer based systems. Extensive use of Unified Process, Workflow analysis and QA tools. Successfully utilized management tools such as employee reviews, budget planning and control, development of annual operating plans, team building, motivation, recruitment, project management and business partner relations.

Worked closely with business partners and IT peers to perform gap analysis and improve 25 Human Resource systems.

Managed disaster recovery planning and testing for all HR systems including negotiation of contracts for DR site and successful completion of DR test.

Integrated into the Sears Peoplesoft ERP system two very disparate Lotus based Human Resource systems belonging to companies purchased by Sears, resulting in a more efficient and accurate Human Resource system for the combined companies.

Education

Masters, Education

New Orleans Baptist Theological Seminary, New Orleans, LA

B.B.A. Management

University of West Georgia, Carrollton, GA

Masters Certificate in Project Management

The George Washington University

Certified Scrum Master Certificate

Scrum Alliance

Areas of Expertise include:

DW Kimball Method Process Analysis and Design Project Management Workflow Analysis

Disaster Recovery Change Management

Quality Assurance

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