Customer Service Information Technology

JEHMIMA MALLARI

***** ***** **** ******* *****, MD 20716 C: 240-***-**** *********@*****.***

PROFESSIONAL SUMMARY

Versatile, self-motivated and well-grounded professional with a steady nine year work history in customer service and administrative support with an educational background in Information Technology. I earned the respect of employers and colleagues by setting objectives and achieving desired goals. That required more responsibilities, which lead to greater confidence and personal growth. My strengths can be found in my recent relevant course work; Windows (XP, Vista, 7), Mac OS X (Leopard & Lion), Linux OS (Red Hat), MS Server 2008-2012, iOs and Android. I have hands-on hardware experience in Cisco switches and routers. My software proficiency includes MS Office 2007-2013 (Word, Excel, PowerPoint, & Access 2007), Adobe (Photoshop & Dreamweaver), HyperTerminal, Packet Tracer, Wireshark, Nmap, Snort, Misys Tiger, and Point and Click EHR. Basic programming experience in C++, HTML and CSS. Good understanding of NIST 800 series standards and guidelines, policies, and current best practices for Information Assurance and System Security. I have comprehensive knowledge in TCP/IP based networking, network infrastructure and troubleshooting, and VPNs. SKILLS & EXPERTISE

Network and IT Security

Technical Analysis

IT Security Policies and Procedures

IT Strategy Development

Project Management

Risk and Crisis Management

IT System Integration

Quality Assurance

Inventory Management

Activity Planning and Organization

Team Collaboration

Bi- Lingual

EDUCATION

UNIVERSITY OF MARYLAND UNIVERSITY COLLEGE Adelphi, MD Bachelor of Science in Computer Information Technology with a minor in Cybersecurity Dec 2014

Certification in TestOut PC Pro and Network Pro

PRINCE GEORGE’S COMMUNITY COLLEGE Largo, MD

Associate of Applied Science in Information Security May 2011

Certification in Information Security Management

Academic Achievements: CIS Student Star 2010 Dean’s List 2009 EXPERIENCE

UNIVERSITY HEALTH CENTER College Park, MD

Administrative Assistant – Medical Records and Appointments Sep 2011 - Present

Maintain medical database and manage electronic filing system to assure health records are up to date.

Update medical records to insure the computer database is correct and complete.

Filter phone calls to administer appointment schedules.

Input and adjust clinical provider, employee, and department schedules.

Provide quality customer service to students, faculty/staff and visitors.

Managed Medical Records Department during summer 2012-2014; overseeing schedule of 15 employees to ensure each department had the necessary support.

CVS PHARMACY Annapolis, MD

Pharmacy Technician Apr 2007 – Nov 2011

Entered all prescription data into the pharmacy computer system accurately.

Assisted pharmacist by fielding phone calls from doctors and patients; redirecting them as needed.

Retrieved and filed pharmacy prescriptions in the appropriate filing bins.

Counted, measured, dispensed and labeled drugs (except CIIS).

Managed prescription overrides, refill requests and prior authorizations.

Received and disbursed money in a fast paced environment.

Analyzed inventory turnover.

ARTHRITIS AND PAIN ASSOCIATES IN PG COUNTY Greenbelt, MD Patient Services Coordinator Apr 2009 – Sep 2011

Utilized electronic patient data system & clinical information system to access patient encounter information.

Checked patients in and out, verified and updated patient’s information in the computer, and filed necessary documents in the patient charts.

Answered telephones, scheduled appointments, posted charges and received cash payments.

Verified eligibility and insurance coverage, including referrals.

Participated in team activities and professional development activities. AFFILIATIONS

University of MD Cybersecurity Club – Member

UMUC Alumni Association – Member

AFSCME Labor Union – Member

Contact this candidate